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unflagged emails stays in flagged folder

When I unflag some emails that I had previously flagged for follow up, they stay in the flagged email folder even though the flag is gone. Here are the bandaids that I have been using.


Bandaid 1 - Rebuild the email folder. It does work and gets rid of the rouge emails in the flagged folder, but within a few days a few other previously flagged emails exhibit the same behavior. Daily rebuilding emails is not a permanent solution.


Bandaid 2 - deleting the rouge emails and then un-doing the delete sometimes (but not always) takes them out of the flagged folder.


Bandaid 3 - right clicking on the rouge email and moving it to it's original inbox (which it shows it's already in), will almost always cause it to disappear from the flagged folder.

But these are all a pain! Mac Mail shouldn't be doing this. Does anyone know a permanent solution to fix this? How does one report a bug to Apple developers?

MacBook Pro (13-inch, 2017, 4 TBT3), macOS High Sierra (10.13.3)

Posted on Mar 14, 2018 11:02 PM

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24 replies

Oct 14, 2018 9:35 AM in response to ouyangming

If you un-flag the mail an empty folder having flagged icon empty folder remains in the side bar sometimes quitting the mail application doesn't remove it , again open mail application , quit for the second time the folder disappears .

User uploaded file

User uploaded file

If you feel that this is a bug a link is there https://developer.apple.com/bug-reporting/

Also send a feedback Feedback - Mail - Apple

Sep 21, 2018 7:56 AM in response to ouyangming

I've been fiddling with this problem too. It seems to have something to do with the Conversation setting being applied and all email flags not being cleared correctly on a Conversation. At least, that's where I've got to so far. Very annoying. As suggested, moving the emails to and from a different folder, updates its flag.


Monday will see the release of 10.14. Perhaps it will have been fixed.

Oct 10, 2018 4:03 PM in response to ouyangming

Same issue here, for me ever since upgrading to High Sierra. Sent info all the way yup to Engineering at Apple and now can't get a hold of my third senior advisor on the case. Rebuilt Mail and went deep to disconnect Spotlight and restart that process, as it's the programming around Spotlight that keeps track of theses issues as I understand it. All temporary fixes as after a few days or now minutes, Flagged email folder is out to lunch. Frustrated as i like Mail's simplicity and I use Flagging for my business. Will report again!

Oct 14, 2018 10:57 AM in response to tygb

Yes, the Flagged folders only appear when there are emails that are flagged with any of the available flags. If you have more than one colour of flag applied to emails, then you will get a arrow-expanded list of those flags in the sidebar.


This is incidental to the bug. The bug itself, is that the index is not being updated when changes are made to Flags. We can use various manipulations to trigger it, but Quitting and Relauching Mail isn’t one of them ... Moving Flagged messages to another folder, does trigger indexing. Conversation and Related Message settings seem to be implicated too.

Nov 1, 2018 4:44 PM in response to ouyangming

Thanks all for responding- I had tried any and all of what was mentioned, and, as well worked with 4 different senior advisors at Apple to do much more and to no avail. My issue went to engineering along with diagnostics and I bugged them for almost a year. There seems to be a serious disconnect between Apple advisors and their Engineering department I’m considering how to escalate escalating... at any rate, my issue resolved once I downloaded and installed Mojave, unliked from my iCloud account and signed back in. So far so good.

unflagged emails stays in flagged folder

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