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If you see 'itunes.com/bill' or an unfamiliar charge on your statement

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Question: Fraud

I'm getting charge every month twice for 24.99 on iTunes and .99 for include and never i bough or subscribe it need someone help me

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Question marked as Apple recommended
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Answer:

You must cancel the subscription(s) yourself:


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


Subscriptions made by family members under Family Sharing (if appliccable) will not show in your list or purchase history, you need to ask them about them.


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that. Be positively sure it is fraud and not something you are missing because if you have the bank refuse payment Apple can put a block on your ID until it is resolved.

Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


If a request is unsuccessful you can also try


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

Posted on

Question marked as Apple recommended

Mar 15, 2018 7:46 PM in response to nikan2001 In response to nikan2001

You must cancel the subscription(s) yourself:


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


Subscriptions made by family members under Family Sharing (if appliccable) will not show in your list or purchase history, you need to ask them about them.


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that. Be positively sure it is fraud and not something you are missing because if you have the bank refuse payment Apple can put a block on your ID until it is resolved.

Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


If a request is unsuccessful you can also try


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

Mar 15, 2018 7:46 PM

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Question: Fraud