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Question: Apps Not Redownloadable, why??

I recently upgraded from iPhone 7+ to 8+, several apps that worked fine now appear with the cloud symbol. When I access my purchase history to try to re-download I receive the following message “Redownload not available with this Apple ID. This Redownload is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.”

None of the above, I purchased these apps and they worked fine until the upgrade. Any ideas?? Thanks!!

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Hey Meleana_N,

Good afternoon! It's important to be able to access your apps, so I'll be happy to see if we can figure this out for you.

The first step we'd like to try is to have you sign out then back into your App Store, if you haven't already. Here's the article: Sign in with your Apple ID

Specifically, take a look at the steps for signing out then back in with your Apple ID.

On your iPhone, iPad, or iPod touch:

If you're using iOS 10.3 or later, go to Settings and tap Sign in to your [device]. Enter the Apple ID that you want to use with iCloud. Go back to Settings, scroll down, and tap iTunes & App Stores. Tap Apple ID: [your name] > Sign Out. Then sign in with the Apple ID that you want to use with iTunes.



If that doesn't work, let us know if you restored your iPhone 8 Plus from a backup and if you've ever used another Apple ID on your iPhone 7 Plus.

Take care.

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Mar 16, 2018 1:27 PM in response to Meleana_N In response to Meleana_N

Hey Meleana_N,

Good afternoon! It's important to be able to access your apps, so I'll be happy to see if we can figure this out for you.

The first step we'd like to try is to have you sign out then back into your App Store, if you haven't already. Here's the article: Sign in with your Apple ID

Specifically, take a look at the steps for signing out then back in with your Apple ID.

On your iPhone, iPad, or iPod touch:

If you're using iOS 10.3 or later, go to Settings and tap Sign in to your [device]. Enter the Apple ID that you want to use with iCloud. Go back to Settings, scroll down, and tap iTunes & App Stores. Tap Apple ID: [your name] > Sign Out. Then sign in with the Apple ID that you want to use with iTunes.



If that doesn't work, let us know if you restored your iPhone 8 Plus from a backup and if you've ever used another Apple ID on your iPhone 7 Plus.

Take care.

Mar 16, 2018 1:27 PM

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Mar 16, 2018 2:07 PM in response to alex_h1 In response to alex_h1

Thank you for your response. I have an Apple ID that predates iPhone (not email address), at some point I switched over but some of the apps must be tied to that ID. Once I logged into iTunes with the old id i was able to redownload the apps. Thank you!

Mar 16, 2018 2:07 PM

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Question: Apps Not Redownloadable, why??