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Question: Two emails won’t load and can’t be deleted on ipad

How do I kill these unkillable emails? Two stubborn emails, which may have originally flagged as junk, are in my iPad Inbox for Yahoo mail, and never finish loading, and cannot be moved to any other folder including Trash and Junk. They were probably deleted from a different device (iPhone, MacBook, or desktop Windows PC), and do not show up on those devices.

iPad Wi-Fi, iOS 11.2.6, null

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Hi, Smytheville.


It appears you have a couple of emails from your Yahoo email account that won't complete downloading in the Mail application on your iPad. You'd like to get rid of them, but you're unable to. I'm happy to help.


How to force an app to close on your iPhone, iPad, or iPod touch -- First, force close Mail application if it's open, then -- Restart your iPhone, iPad, or iPod touch -- Restart your iPad. Once it's returned to the Home screen, test the issue.


Set up an email account on your iPhone, iPad, or iPod touch -- If the issue persists, tap Settings > Accounts & Passwords and select the Yahoo account and delete it. (If this is a POP3 email account, then you can only check email on one device at a time. Close other email programs and sign out of webmail sites that you have open. To check if your email is a POP3 account, go to Settings > Accounts & Passwords, tap your account, tap Account, then look for the label POP Account Information.) Once the account has been deleted, add it back again and see if those emails have completed downloading or have disappeared.


Let me know how that goes.


Take care!

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Mar 17, 2018 2:59 PM in response to Smytheville In response to Smytheville

Hi, Smytheville.


It appears you have a couple of emails from your Yahoo email account that won't complete downloading in the Mail application on your iPad. You'd like to get rid of them, but you're unable to. I'm happy to help.


How to force an app to close on your iPhone, iPad, or iPod touch -- First, force close Mail application if it's open, then -- Restart your iPhone, iPad, or iPod touch -- Restart your iPad. Once it's returned to the Home screen, test the issue.


Set up an email account on your iPhone, iPad, or iPod touch -- If the issue persists, tap Settings > Accounts & Passwords and select the Yahoo account and delete it. (If this is a POP3 email account, then you can only check email on one device at a time. Close other email programs and sign out of webmail sites that you have open. To check if your email is a POP3 account, go to Settings > Accounts & Passwords, tap your account, tap Account, then look for the label POP Account Information.) Once the account has been deleted, add it back again and see if those emails have completed downloading or have disappeared.


Let me know how that goes.


Take care!

Mar 17, 2018 2:59 PM

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Question: Two emails won’t load and can’t be deleted on ipad