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Question: My Ipad (3th gen. on iOS 9.3.5.) keep restarting

My Ipad (3th gen. on iOS 9.3.5.) keep restarting. It goes black (for the left side of the screen) after 1 minute. I tried to back it up or repear (software) it on my iMac, but it can't connect to the device properly. Its does say that a Ipad is connected, but it can't open it's photo's. Also the iMac does not display the Ipad in iTunes.

Please help : )

iPad Wi-Fi, iOS 9.3.5, 3th gen ()

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Mar 16, 2018 3:16 PM in response to AleksaBoksan In response to AleksaBoksan

"I tried to back it up or repear (software) it on my iMac, but it can't connect to the device properly."


Your Mac must be running the latest version of iTunes > Update to the latest version of iTunes - Apple Support

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Question marked as Helpful

Mar 16, 2018 3:16 PM in response to AleksaBoksan In response to AleksaBoksan

"I tried to back it up or repear (software) it on my iMac, but it can't connect to the device properly."


Your Mac must be running the latest version of iTunes > Update to the latest version of iTunes - Apple Support

Mar 16, 2018 3:16 PM

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Mar 16, 2018 12:25 PM in response to Carolyn Samit In response to Carolyn Samit

Dear Carolyn,

thank you for your (very quick) response. I will make use that my iMac is updated, you are right: it is not on the lattest version of MacOS. However, I also tried on a windows computer, just to copy all the photo's, but that computer also was't able to find it's photo's.

Mar 16, 2018 12:25 PM

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Question: My Ipad (3th gen. on iOS 9.3.5.) keep restarting