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What does iCloud back up?

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Question: How do I get my contacts to come over to a new phone?

I moved from att to Verizon and went from a 7 to an 8 iphone. I backed up the phone, logged in and transferred what I thought was everything. However none of my messages or contacts came over......


How do I get them to come over to the new phone since I must turn the 7 back in to att and would like to keep all my messages?

iPhone 8 Plus, iOS 11.2.6

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Mar 25, 2018 3:14 PM in response to pamelafrommoody In response to pamelafrommoody

If you restored your iCloud backup, messages should have been restored from that backup. Contacts should have been restored from that backup also unless they were already stored in iCloud. Did you follow this procedure:


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


and see the "Here’s what iCloud Backup includes" section in:


What does iCloud back up? - Apple Support

Mar 25, 2018 3:14 PM

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Mar 25, 2018 4:25 PM in response to javaliga In response to javaliga

Yes and that’s why I’m on here asking if anyone had any other solution. I’ll just take it back because it seems to have other glitches too, like not sounding when I receive messages even though everything is turned on.

Mar 25, 2018 4:25 PM

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Question: How do I get my contacts to come over to a new phone?