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Question: Visual voicemail (buzon de voz visual) in Puerto Rico

I am in Puerto Rico, using Claro, and there does not appear to be anyway to set up visual voicemail(?) 😟

Estoy en Puerto Rico, usando Claro, y aperece que no puedo usar Buzon de Voz Visual(?) 😟

iPhone 6, iOS 11.2.6, Claro service provider

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Mar 17, 2018 10:54 AM in response to kargelc In response to kargelc

Hey kargelc,

I understand that you're not able to set up Visual Voicemail on your iPhone. I'd like to help out with this!

Let's take a look at setting up Visual Voicemail on the iPhone here:

Set up Visual Voicemail on your iPhone - Apple Support
If the steps in this article don't resolve your issue, be sure to use this section for next steps:

Get help with Visual Voicemail

If you can't set up Visual Voicemail, contact your carrier to make sure that your plan supports the feature.

If you need help, try these steps. Check your Visual Voicemail after each step:

  1. Try to call someone to check your cellular network connection.
  2. Make sure that you set up your voicemail. To check, dial your phone number from your iPhone.
  3. Call your iPhone from another phone and try to leave yourself a voicemail.
  4. Go to Settings > General > Reset and tap Reset Network Settings.
    User uploaded file

Mar 17, 2018 10:54 AM

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Mar 17, 2018 2:01 PM in response to jameson.h In response to jameson.h

My voicemail is set up. I’ve tried talki g to the people at my service provider, but none of them have seemed well trained in any of the questions I have approached them with. There is also a language barrier. I speak intermediate Spanish and they speak intermediate English.

Mar 17, 2018 2:01 PM

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User profile for user: kargelc

Question: Visual voicemail (buzon de voz visual) in Puerto Rico