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Question: surface book doesn't recognize the iphone x, but recognize iphone 7

surface book doesn't recognize the iphone x, but recognize iphone 7 any one had this issue ?

iPhone X, iOS 11.2.6

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Mar 17, 2018 10:51 AM in response to szilamer In response to szilamer

Hello szilamer,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to get your iPhone X to be recognized by iTunes on your Windows computer, even though iTunes recognizes an iPhone 7. To help with this issue, please follow these steps from this Apple resource on your specific situation:

  1. Make sure that you have the latest version of iTunes that works with your computer.
  2. Check that you have the latest software on your Mac or Windows PC.
  3. Make sure that your device is turned on.
  4. If you see a Trust this Computer alert, unlock your device and tap Trust.
  5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.
  6. Restart your computer and iPhone, iPad, or iPod.
  7. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

If you use a Windows PC

Follow these steps to reinstall the Apple Mobile Device USB driver:

  1. Disconnect your device from the computer.
  2. Reconnect your device. If iTunes opens, close it.
  3. Press the Windows and R key on your keyboard to open the Run command.
  4. In the Run window, enter:
    %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
  5. Click OK.
  6. Right-click on the
    usbaapl64.inf
    or
    usbaapl.inf
    file and select Install.
    User uploaded file
    You might see other files that start with
    usbaapl64
    or
    usbaapl
    . Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
  7. Disconnect your device from your computer, then restart your computer.
  8. Reconnect your device and open iTunes.

If your device still isn't recognized

Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:

  1. Press the Windows and R key on your keyboard to open the Run command.
  2. In the Run window, enter
    devmgmt.msc
    , then click OK. Device Manager should open.
  3. Locate and expand the Universal Serial Bus controllers section.
  4. Look for the Apple Mobile Device USB driver.
    User uploaded file
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
  • Connect your device to your computer with a different USB cable.
  • Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
If you see the Apple Mobile Device USB driver with an error symbol:

If you see User uploaded file, User uploaded file, or User uploaded file next to the Apple Mobile Device USB driver, follow these steps:

  1. Restart the Apple Mobile Device Service.
  2. Check for and resolve issues with third-party security software, then restart your computer.
  3. Try to install the
    usbaapl64.inf
    or
    usbaapl.inf
    file again
    .


If the issue persists, contact Apple Support.


If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support


Cheers!

Mar 17, 2018 10:51 AM

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Question: surface book doesn't recognize the iphone x, but recognize iphone 7