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Question: cursor freezing or missing?

Upon opening Safari my screen cursor is often missing or takes several minutes before appearing. Sometimes the screen freezes with the presence of the revolving ball symbol present. How do I cure this problem please?

MacBook Pro (Retina, 13-inch, Late 2013), macOS Sierra (10.12)

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Mar 17, 2018 6:11 AM in response to skippers walker In response to skippers walker

Please post the EtreCheck output as a "Reply" to this thread

<https://discussions.apple.com/docs/DOC-6174> or <https://etrecheck.com>

Use the EtreCheck -> Edit -> Copy Report (See the image below)

User uploaded file

User uploaded file

And then Paste the report as a "Reply" to this thread.

If, AND ONLY IF, you get the error:

"The message contains invalid characters"

then try posting to PasteBin.com, and give us a PasteBin URL link.

<http://pastebin.com/>

.

EtreCheck is a tool that helps Apple Support Community volunteers debug problems without any access to the troubled computers. Debugging problems can be a difficult task even when the machine is in front of you. Attempting it via a discussion forum is extremely difficult. EtreCheck is a great help that regards.


You should also try an SMC reset and an NVRAM reset

<Reset the System Management Controller (SMC) on your Mac - Apple Support>

<How to reset NVRAM on your Mac - Apple Support>

Mar 17, 2018 6:11 AM

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Question: cursor freezing or missing?