Is there anyway to get iPhone 6 to work properly?

Question

Is there anyway to get iPhone 6 to work properly?

My 6 has been lagging terribly on basic functions - taking a noticeable amount of time to text, call, or pull up any app. I have tried a factory reset and it seemed to make things worse. I have deleted many apps already but I am wondering if there are known apps that will effect these basic functions. My phone otherwise is in perfect condition. The battery functions properly and I have updated every time I had a new update offered. I am frustrated with this product. I want the phone and text to work and now don't care about the other stuff. I am considering getting a stupid phone and just using my computer or iPad for other functions. Apple can do better than this. Our family of Apple products users is considering looking elsewhere.

iPhone 6, iOS 11.2.6

Posted on Mar 18, 2018 8:49 AM

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Answer 1

Mar 18, 2018 9:00 AM in response to lawrencefiddler

You likely need a new battery and throughout 2018 Apple is offering battery replacement for iPhone 6 and higher at $29.

Use this link to schedule a battery replacement: iPhone Battery & Power - Official Apple Support

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Answer 2

KiltedTim

Level 10

196,233 points

Mar 18, 2018 8:51 AM in response to lawrencefiddler

A "factory reset" implies that you restored iOS and set it up as a new device without restoring a backup. Is that what you did? If not, try it. You shouldn't be having these kind of issues unless the battery has seriously degraded.

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Answer 3

Mar 18, 2018 9:10 AM in response to lawrencefiddler

Go to Settings, tap on your name, then iCloud. If the Contacts switch is on them your contacts will be saved in iCloud, and will restore as soon as you turn on iCloud on the restored phone. However, I suggest leaving iCloud off while you test, and only turn it on after verifying that the phone works better. This will test whether iCloud sync is slowing down the phone. It can happen.

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Answer 4

Mar 21, 2018 6:49 AM in response to lawrencefiddler

This is an acceptable fix for you? To completely reset your phone with nothing but a single contact on the phone? Our family has three variations of the iPhone 6 and all of them are experiencing these issues. Our kids who have iPhone 5S DON'T have the lag. Two of our 6's have had the batteries replaced and it made NO difference. Resetting the phones and then not having any content is not a "solution". Why is Apple not addressing what is a HUGE issue????

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Answer 5

Mar 21, 2018 9:59 AM in response to fezfactiry

fezfactiry wrote:

At least by replying you've gotten another notch toward your status level. Congrats on wasting so much time helping Apple deny the deteriorating quality of their products!

I don't get anything for replying. The ONLY way to get points is to respond to an initial post on a thread. And then only if the person who made that post clicks a "Solved" or "Helpful" button. So I get nothing but insults by responding to you. Good luck solving your problem. The technical one, that is; the social one no one can help you with.

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Answer 6

Mar 21, 2018 11:28 AM in response to Lawrence Finch

Here is the update. Everything is working properly now. After the reset, my messages were a little glitchy and I had to work though getting my computer and phone to work together again. I appreciate having the phone work properly and happy to have a more simplified phone. Thank you!

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Answer 7

Mar 21, 2018 11:32 AM in response to lawrencefiddler

You're welcome; I'm glad the problem is resolved.

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Answer 8

Mar 18, 2018 8:54 AM in response to KiltedTim

I did the factory reset and then restored from the backup on my computer.

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Answer 9

Mar 18, 2018 8:58 AM in response to lawrencefiddler

Try again, and do not restore the backup. By restoring it you also restored whatever is causing the problem.

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Answer 10

Mar 18, 2018 9:05 AM in response to Lawrence Finch

I will try this again. The only thing I really care about is my contacts and I assume if they are on icloud, I can get them once I do the factory reset?

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Answer 11

Mar 18, 2018 9:15 AM in response to Lawrence Finch

Ok. I will try this now. Thanks!

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Answer 12

Mar 18, 2018 9:59 AM in response to Lawrence Finch

This looks to have helped. I haven't added anything except for a test contact so I could try out texting. Thank you as I think this will work enough for me so I don't hate the phone any longer.

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Answer 13

Mar 21, 2018 7:15 AM in response to fezfactiry

If you had actually bothered to READ the thread you posted to you would know that this is a diagnostic step to determine the cause of the problem. It is not a permanent condition.

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Answer 14

Mar 21, 2018 9:55 AM in response to Lawrence Finch

At least by replying you've gotten another notch toward your status level. Congrats on wasting so much time helping Apple deny the deteriorating quality of their products!

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Is there anyway to get iPhone 6 to work properly?

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