Repeated kernel panics since High Sierra

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Level 1

8 points

Repeated kernel panics since High Sierra

I'm running a late-2013 27" iMac 3.4GHz. I added 16GB of after-market RAM (for a total of 24GB) about 8 months ago, which seemed to be a completely smooth upgrade. I had no problems whatsoever since installing the machine until upgrading to High Sierra. Since the OS upgrade I have experienced frequent kernel panics, and can reliably reproduce these without any running applications, simply by entering sleep mode or shutting down. In either case, kp occurs during the shutdown and leads to an immediate restart.

The panics started occurring about two weeks ago, at the same time I had a partition on a Western Digital external HDD become corrupted upon waking from sleep. The error message was 'Mac OS X cannot repair this disk'. As I write this, the lost data from that drive is being restored to a new Time Capsule using Stellar Phoenix running on my laptop.

I have reviewed similar topics here and tried uninstalling Sophos Antivirus, although from the panic report below it appears that the Sophos kexts have not been removed. Prior to High Sierra, Sophos would cause a noticeable performance slowdown when updating, but no other problems. I have also tried resetting SMC by unplugging, to no avail.

The panic reports are not all the identical, but the one below is representative and was triggered by shutdown. As usual, the backtrace implicates com.apple.iokit.AppleBCM5701Ethernet although the dependencies vary.

Anonymous UUID: 098E627C-FC86-0EFD-240A-6112F4DEC4C2

Tue Mar 13 18:37:25 2018

*** Panic Report ***
panic(cpu 0 caller 0xffffff7fa14951e3): "BCM5701Ethernet - fatal error in std rcv packets. fRxStdMbuf 0xffffff8050cdd000, i 134218236, fRxStdDescCnt 510, flags 4"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleBroadcom570X/AppleBroad com570X-1043.30.1/BCM5701Private.cpp:2920
Backtrace (CPU 0), Frame : Return Address
0xffffff82eb193a80 : 0xffffff801f84f606
0xffffff82eb193ad0 : 0xffffff801f97c654
0xffffff82eb193b10 : 0xffffff801f96e149
0xffffff82eb193b90 : 0xffffff801f801120
0xffffff82eb193bb0 : 0xffffff801f84f03c
0xffffff82eb193ce0 : 0xffffff801f84edbc
0xffffff82eb193d40 : 0xffffff7fa14951e3
0xffffff82eb193e80 : 0xffffff7fa1495eb7
0xffffff82eb193ea0 : 0xffffff7fa1489115
0xffffff82eb193ed0 : 0xffffff801fe90925
0xffffff82eb193f30 : 0xffffff801fe8f132
0xffffff82eb193f70 : 0xffffff801fe8e76c
0xffffff82eb193fa0 : 0xffffff801f8004f7
Kernel Extensions in backtrace:
com.apple.iokit.AppleBCM5701Ethernet(10.3.1)[2AC495D4-24E1-35A3-86CF-190253BAEB 09]@0xffffff7fa1487000->0xffffff7fa14cafff
dependency: com.apple.iokit.IOACPIFamily(1.4)[8794C760-FDD9-3664-ADED-4A9BBEC6E517]@0xfffff f7fa0a92000
dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b8)[EE7B82F9-F4B1-39F5-9CE8-02661C0 18C68]@0xffffff7fa1449000
dependency: com.apple.iokit.IOPCIFamily(2.9)[8E6C654E-4A8F-3C6B-BBFE-BA8A68C9C146]@0xffffff 7fa014a000
dependency: com.apple.iokit.IOEthernetAVBController(1.1.0)[0B1D1184-C655-3A04-A741-47046520 16B6]@0xffffff7fa1480000
dependency: com.apple.iokit.IONetworkingFamily(3.4)[17D64D9A-AE76-391D-8C42-6DBC6686333B]@0 xffffff7fa0c7b000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
17D102

Kernel version:
Darwin Kernel Version 17.4.0: Sun Dec 17 09:19:54 PST 2017; root:xnu-4570.41.2~1/RELEASE_X86_64
Kernel UUID: 18D901F1-4A03-3FF1-AE34-C26B2732F13C
Kernel slide: 0x000000001f400000
Kernel text base: 0xffffff801f600000
__HIB text base: 0xffffff801f500000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 43892376807197
last loaded kext at 275098123534: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa5643000, size 69632)
last unloaded kext at 335434217148: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa5643000, size 61440)
loaded kexts:
com.sophos.nke.swi 9.6.52
com.sophos.kext.oas 9.6.53
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 110.23.30
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 92
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleMikeyDriver 280.12
com.apple.driver.AppleHDA 280.12
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.AGDCPluginDisplayMetrics 3.16.2
com.apple.driver.AppleIntelHD5000Graphics 10.3.0
com.apple.GeForce 10.2.8
com.apple.driver.eficheck 1
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleIntelFramebufferAzul 10.3.0
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.iokit.IOBluetoothSerialManager 6.0.2f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleSMCLMU 211
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleBacklight 170.10.2
com.apple.driver.AppleMCCSControl 1.5.3
com.apple.iokit.SCSITaskUserClient 404.30.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 407.30.1
com.apple.driver.AppleSDXC 1.7.6
com.apple.iokit.AppleBCM5701Ethernet 10.3.1
com.apple.driver.AirPort.BrcmNIC 1220.28.1a3
com.apple.driver.AppleAHCIPort 329
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 183
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.IOBufferCopyEngineTest 1
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 6.0.2f2
com.apple.driver.AppleMultitouchDriver 1204.13
com.apple.driver.AppleInputDeviceSupport 1201.8
com.apple.driver.DspFuncLib 280.12
com.apple.kext.OSvKernDSPLib 526
com.apple.nvidia.driver.NVDAGK100Hal 10.2.8
com.apple.nvidia.driver.NVDAResman 10.2.8
com.apple.iokit.IOAcceleratorFamily2 376.6
com.apple.iokit.IOSurface 209.2.2
com.apple.driver.AppleThunderboltEDMSink 4.1.2
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleSSE 1.0
com.apple.driver.AppleHDAController 280.12
com.apple.iokit.IOHDAFamily 280.12
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.AppleGPUWrangler 3.16.2
com.apple.AppleGraphicsDeviceControl 3.16.21
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 517.22
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 517.22
com.apple.driver.AppleHIDKeyboard 203
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2
com.apple.iokit.IOBluetoothFamily 6.0.2f2
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 404.30.2
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIUpAdapter 2.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.iokit.IOAHCIBlockStorage 301.40.2
com.apple.driver.AppleThunderboltNHI 4.5.6
com.apple.iokit.IOThunderboltFamily 6.6.3
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.30.4
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.30.1
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOBufferCopyEngineFamily 1
com.apple.driver.DiskImages 480.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.iokit.IOTimeSyncFamily 650.5
com.apple.iokit.IONetworkingFamily 3.4
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMCRTC 1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0

EOF
Model: iMac14,2, BootROM IM142.0123.B00, 4 processors, Intel Core i5, 3,4 GHz, 24 GB, SMC 2.15f7
Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2 GB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0000, -
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0000, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)
Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@195,0,0
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
Serial ATA Device: TS256GSJM500, 256,06 GB
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Portable Super Multi Drive
USB Device: Keyboard Hub
USB Device: Apple Keyboard
Thunderbolt Bus: iMac, Apple Inc., 23.10
Thunderbolt Device: StoreJet, Transcend, 1, 7.1

iMac, macOS High Sierra (10.13.3)

Posted on Mar 19, 2018 6:50 AM

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Answer 1

Best reply

John Galt

Level 10

141,210 points

Mar 20, 2018 12:22 PM in response to kleinemark

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0000, -

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0000, -

That RAM isn't working. Remove it.

"Sophos" should also be removed as a matter of course. Rule 1 of Macs is don't install junk.

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Answer 2

kleinemark Author

Level 1

8 points

Mar 20, 2018 12:22 PM in response to John Galt

So uninstalling Sophos is going to be a bit of a process. But in the meantime, I installed and ran Rember. The results are interesting. I have two factory-installed 4GB DIMMs and two after-market 8GBs. But Rember finds just shy of 15GB:

Mac OS X 10.13.3 (17D102) running in multiuser mode

Memory Page Size: 4096

System has 4 Intel core(s) with SSE

Requested memory: 14998MB (15727570944 bytes)

Available memory: 14998MB (15727570944 bytes)

Allocated memory: 14998MB (15727570944 bytes) at local address 0x0000000103ac8000

Attempting memory lock... locked successfully

Partitioning memory into 2 comparison buffers...

Buffer A: 7499MB (7863785472 bytes) starts at local address 0x0000000103ac8000

Buffer B: 7499MB (7863785472 bytes) starts at local address 0x00000002d8645800

I set it to run 255 loops, and it failed on the 5th:

Test sequence 5 of 255:

Running tests on full 14998MB region...

Stuck Address : setting 1 of 16 ok

Linear PRN : setting 1 of 16 ok

Running comparison tests using 7499MB buffers...

Random Value : \ ok

Compare XOR : ok

Compare SUB : ok

Compare MUL :

FAILURE! Data mismatch at local BUFA address 0x00000002634a41b8, BUFB address 0x00000004380219b8

BUFA Data: 0x446fe25e19b4b52a, BUFB Data: 0x446fe25e09b4b52a

Is there any harm is attempting to re-seat the DIMMs before ordering new ones?

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Answer 3

John Galt

Level 10

141,210 points

Mar 20, 2018 2:59 PM in response to kleinemark

You're fortunate that Rember identified a fault, because it is literally impossible to evaluate memory for specification compliance with software running on the same machine on which it's installed. In other words it could pass "Rember" all day, every day, and mean absolutely nothing. Same goes for Apple Diagnostics / AHT. A specific failure is definitely conclusive though.

Is there any harm is attempting to re-seat the DIMMs before ordering new ones?

None at all. You might as well try it, but bear that limitation in mind. I don't know of any aftermarket memory that doesn't have a lifetime guarantee, so the first indication of a failure is all the justification required to return or exchange it.

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