Mac App Store Updates screen is blank

Hi,

A Safe Mode boot deletes system caches that might help.

To start up in safe mode:

1. Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
2. Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.

To leave safe mode, restart your Mac without pressing any keys during startup.

Then try the App Store.

Use safe mode to isolate issues with your Mac - Apple Support

I had this problem too.

I followed another post on this forum, to do the following which worked for me...

In terminal,

1.delete files inside...

~/Library/Caches/com.apple.appstore

2.delete files inside folders with "appstore" in their name, inside the folder, there are random named folders, with caches inside them...

/private/var/folders/

3. reboot

after doing the no 2. step and rebooting, the App Store updates screen returned to normal for me.

Update screen is blank in App Store on MacBook Pro

You're welcome 🙂

I have this problem, too... and this didn't solve it.

F Yeah! It was the additional step 2 that did it for me. 🙂

It worked... I had missed some files in /private/var/folders/. I can now get my updates. THANK YOU!