"Your system is infected with (3) Viruses” when opening a Safari tab

This message came up when I was opening a new window in the Safari browser and makes all sorts of threats if I don’t call Apple Support at 1-866-726-**** and follow Virus removal procedure immediately. I’m always wary of these things and just want to know if anyone else has run across this particular warning.

[Re-Titled by Moderator]

Posted on Mar 20, 2018 9:38 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 20, 2018 9:40 AM

It's phishing.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

1,218 replies

Sep 25, 2019 7:35 PM in response to atlantaferg

This is a new one though

It's not new at all. It's been around for years.


And, it's not any different.

The attackers prey on the ignorance of their targets.


There is not any way possible for anyone to view your Mac through your router from outside without you actively enabling that connection.


It is the same scam. It may use different words and pictures, but it is the same scam.

It is always a scam.

Mar 22, 2020 7:26 AM in response to kingman514

kingman514 wrote:

its a scam. I called that number and they wanted roughly 250 bucks to undo a so called virus. You give remote access to your computer to do that. DONT. I called apple directly and they said apple would never ask you to call them. It was a scam. Your Mac is okay.

I'm so glad you posted. I would not have been able to determine it was a scam from the 23 pages of responses that preceded your post. Hopefully this thread can be now be laid to rest.

May 8, 2020 1:31 PM in response to alana102

But certainly phishing pop-ups and emails.

Neither is malware of any kind. It's social engineering. i.e. , getting the user to believe in false claims. You're either smart enough to figure out it's a scam, or you aren't. No software is going to protect you from yourself.

A link on my own website has been hacked to take viewers to gambling websites.

So secure your website with a much more difficult to guess/hack password. This, again, has nothing to do with any kind of malware. You made it a bit too easy for someone to gain access to your web space.

So I will continue with anti-virus software…

And so you will continue to completely waste system resources looking for something that doesn't exist. Good plan.

May 25, 2020 5:15 AM in response to Jimsoma

can someone tell me if this is a scam or if it’s real

I guess you can't manage to read any of the 28 pages of information here.


IT IS ALWAYS A SCAM.


But, but, but, is it a scam this time?

Yes.

How about this time?

Yes.

How about now?

Yes.

How about any time in the future?

Yes.

Yeah, but this scam looks different than the other scams. Still a scam?

Yes, it is always a scam.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

"Your system is infected with (3) Viruses” when opening a Safari tab

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.