"Your system is infected with (3) Viruses” when opening a Safari tab

This message came up when I was opening a new window in the Safari browser and makes all sorts of threats if I don’t call Apple Support at 1-866-726-**** and follow Virus removal procedure immediately. I’m always wary of these things and just want to know if anyone else has run across this particular warning.

[Re-Titled by Moderator]

Posted on Mar 20, 2018 9:38 AM

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Posted on Mar 20, 2018 9:40 AM

It's phishing.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

1,218 replies

Jun 4, 2018 11:36 AM in response to atlantaferg

I had the same problem last week. It was really annoying. I realised I visited online whatsapp chat on my macbook which asked me to download flash player, since then I got the virus problem. I download bitdefender but didnt find anything. I started by doing a search on my hard disk for anything that was modifified on the day my problem started, I deleted some of it and saw something that said itunes so I didnt want to delete it. My problem was partly solved but i still got my broswer automatically opening advertisement sites. So i deleted every single file that was created or modified on the day my problem started. I cleared my cache and browsing history. This solved my problem.

Jan 15, 2019 7:49 PM in response to h_grimes23

Post a report from this please...


EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.


http://www.etresoft.com/etrecheck


There is also Malwarebytes…


https://www.malwarebytes.com/mac/

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"Your system is infected with (3) Viruses” when opening a Safari tab

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