"Your system is infected with (3) Viruses” when opening a Safari tab

This message came up when I was opening a new window in the Safari browser and makes all sorts of threats if I don’t call Apple Support at 1-866-726-**** and follow Virus removal procedure immediately. I’m always wary of these things and just want to know if anyone else has run across this particular warning.

[Re-Titled by Moderator]

Posted on Mar 20, 2018 9:38 AM

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Question marked as Top-ranking reply

Posted on Mar 20, 2018 9:40 AM

It's phishing.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

1,218 replies

Mar 29, 2021 5:48 AM in response to Layjah_huggins22

Layjah_huggins22 wrote:

My iPhone 7 says I have a virus on my phone and I’m wondering how to get it off


No virus. Scammer advertisement pop-up, or scammer advertisement calendar.


Your iPhone 7 itself is not telling you that it has a virus, you’ve either subscribed to a spammer’s calendar and are seeing those calendar notifications, or you’ve encountered the same lying pop-up advertisements discussed once or twice previously in this thread. Both are fine examples of the scammers’ art, too.


To fix either of these cases, click on the following blue-text link, and see either the Website Adverts and Pop-up Scams, "You're Infected With Viruses!" Scams or see the Spam Calendar Subscriptions—“Hacked!” and “Virus!” calendar alerts section—but in any case, no virus, just the usual junk on the internet: Scam Pop-ups, Scam Viruses, Scam Receipts… - Apple Community


Apr 20, 2021 10:01 AM in response to august74

august74 wrote:

It also says your system is infected


An advertiser lied to you. It happens. Some ads are scams.


Here are some of the many sorts of scams, which include pop-up and email "Virus!" and "Hacker!" messages.


Click here ➡️ Scam Pop-ups, Scam Viruses, Scam Receipts… - Apple Community

Click here ➡️ Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

May 10, 2021 7:27 AM in response to soren19

soren19 wrote:

I have also been getting these and I’m kinda confused but I’m poor and it’s extremely expensive for me to deal with apple whats going on man


You get pop-ups claiming your devices are infected?

Many of us get those.

They’re lies.

You got lied to.

Lied.

Websites cannot scan your Mac or Windows or iPhone or iPad or Linux or other computer.

If the websites could run a malware scan, they’d not bother with that, and upload everything valuable you have stored.

But websites cannot.

So they scare you into doing things out of fear-—fear can just shut off reasoning and higher thinking.

Here? You got an advertising pop-up. Which lied. Ignore it.

Don’t do what the scammers want you to do.

May 20, 2021 4:47 AM in response to pinky209

pinky209 wrote:

How do I get rid of my virus


If you got a virus, see your doctor or other medical provider.


If you got a pop-up advertisement on an iPhone or iPad or Mac, well, the advertiser lied to you. Your iPhone is fine.


Click or tap on both the following blue-text links for more info on this and other common scams.

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Scam Pop-ups, Scam Viruses, Scam Receipts… - Apple Community



May 21, 2021 3:53 AM in response to mahyoub

As posted above:


If running iOS 13 or earlier versions, check: Settings - Passwords & Accounts - Accounts - Any rogue entries here? If so, delete the rogue account. 


If running iOS 14, check: Settings - Calendar - Accounts - Any rogue entries here? If so, delete the rogue account. 


The Apple support article is below. 


https://support.apple.com/en-us/HT211076

May 21, 2021 3:07 PM in response to Sebacontador

As posted above:


If running iOS 13 or earlier versions, check: Settings - Passwords & Accounts - Accounts - Any rogue entries here? If so, delete the rogue account. 


If running iOS 14, check: Settings - Calendar - Accounts - Any rogue entries here? If so, delete the rogue account. 


The Apple support article is below. 


https://support.apple.com/en-us/HT211076

May 26, 2021 7:53 AM in response to samia24

samia24 wrote:

I got the message that my iphone is hacked now I don’t know what to do please tell or do something immediately its urgent


You do not need to do anything and it's not urgent. It's a scam. Ignore it.


Nearly everything that demands immediate action lest dire circumstances ensue is a scam. Read Phony "tech support" / "ransomware" popups and web pages - Apple Community for illustrated examples of it and other scams and what to do about them.

May 29, 2021 7:16 AM in response to Bryansuarez

Bryansuarez wrote:

How to fix this virus on my iPhone


You either saw a pop-up advertisement that lied and can be ignored, or you were offered and subscribed to a spammer’s spam-filled advertising calendar.


In either case, you were served advertising, and particularly advertising which used words that trigger strong fears in you as many do; advertising which lied to you.


Here? You need do nothing for a pop-up. or if this was a subscribed calendar that you no longer wish to subscribe to, click or tap > Delete spam calendars and events on iPhone - Apple Support


Lots of these scams around, too. Click or tap > Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Should you want to learn more about this, please see the previous fifty-some pages of replies here.

Jun 4, 2021 7:43 AM in response to stedman1

jigyasa65 wrote:

I am receiving these messages since the last 15 days. I even started using VPN but these messages are still popping in my calendar.
Is my iPhone infected?


If by “infected”, no. If by “hacked”, no. If “socially engineered into doing something that was probably not in your own best interests”, yes.


You were offered and subscribed to a spammer’s spam-filled advertising calendar.


You were served advertising, and particularly advertising which used words that trigger strong fears in you and in many of us, as such advertisements increasingly try to do; some advertising which lied to you.


Here? You need only delete a subscribed calendar that you no longer wish to subscribe to. For details, click or tap > Delete spam calendars and events on iPhone - Apple Support


Lots of these social-engineering scams around, too. Click or tap > Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Should you want to learn more about this and similar folks all concerned by advertising and related scams, please see the previous fifty-some pages of replies here. Folks fear malware, though the biggest threats we all face in recent times are around bogus advertising, phishing, and scams; around fooling (hacking, socially-engineering) us, not fooling (hacking, infecting) our devices.

Jun 14, 2021 7:43 AM in response to kosta35

kosta35 wrote:

My phone has viruses


No, it doesn't.


Evidently you were deceived into to believing something is wrong with your iPhone. Most likely that was a message, popup advertisement or similar attention-grabbing alert intended to convince you into taking unjustified action.


The only thing you need to do is ignore it, but if you are unable or unwilling to devote the time and effort into reading this ancient Discussion that has answered that question hundreds of times already, read Phony "tech support" / "ransomware" popups and web pages - Apple Community.


These scare tactics are older than dirt. One day in the future we are certain to be confronted by popup holographic images of very convincing life-sized people invading your personal space, telling you to take some dubious action lest dire circumstances ensue. If that doesn't work they'll become even more militantly shrill and berate you for being some kind of nutjob for not heeding their expert advice.


Come to think of it, that day has already arrived.

Jun 20, 2021 4:29 PM in response to shahir179

shahir179 wrote:

Please help my phone has 3 virus and I don’t know why


John wrote:

kosta35 wrote:

My phone has viruses

No, it doesn't.

Evidently you were deceived into to believing something is wrong with your iPhone. Most likely that was a message, popup advertisement or similar attention-grabbing alert intended to convince you into taking unjustified action.

The only thing you need to do is ignore it, but if you are unable or unwilling to devote the time and effort into reading this ancient Discussion that has answered that question hundreds of times already, read Phony "tech support" / "ransomware" popups and web pages - Apple Community.

These scare tactics are older than dirt. One day in the future we are certain to be confronted by popup holographic images of very convincing life-sized people invading your personal space, telling you to take some dubious action lest dire circumstances ensue. If that doesn't work they'll become even more militantly shrill and berate you for being some kind of nutjob for not heeding their expert advice.

Come to think of it, that day has already arrived.


[Personal Information Edited by Moderator]

Jun 27, 2021 7:41 AM in response to Deefjs1968

Deefjs1968 wrote:

message saying : 4 virus on my phone. Click on image to download app.


That advertiser’s claim is utterly hilarious, entirely bogus, and a complete lie.


Hilarious? If the website could scan your device to the degree necessary for anti-malware scan—remote websites cannot scan your device, and even installed-from-the-app-store apps cannot scan your device—the websites would just upload—steal—all your data directly, and wouldn’t bother with the lies. The advertisers would just upload all your passwords, mail, everything. But the websites cannot do that. All current web browsers work to block that access. Because that’d be a catastrophe.


This is another case of an advertiser—quite possibly an advertiser for a commercial VPN client add-on, and sketchy VPN client add-on apps want your data—lying. Advertisers, scammers, spammers, pop-ups, most of the telephone calls that we get, they routinely lie.


Oh, and telephone calls from scammers routinely fake the calling numbers, and email scammers routinely fake the sending addresses, a d text message scammers routinely fake the sending number, too.


Add-on commercial VPN client apps can get at a whole lot more of your data, and quite possibiy more than any of us would prefer. I do not recommend add-on VPN client apps. These commercial add-on VPNs as differentiated from the VPNs used to access the internal networks of organizations you are affiliated with, which are necessary and do work and are valuable. A VPN to the open internet though, is a data-harvester or advertiser’s dream.


Not sure if legit so contacting Apple support.


Not legitimate.


READ THIS ➡️ Recognize and avoid phishing messages, phony support calls, and other scams ⬅️ READ THIS.


And we are not Apple Support.


Jul 9, 2021 4:12 AM in response to Tad1237

Tad1237 wrote:

I received the same message


Click or tap on the following blue-text link to learn more about the many scams: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Calling telephone numbers can be spoofed / faked / forged, sending email addresses can be faked, and the increasingly ubiquitous web advertisements will make questionable or utterly bogus claims.


Jul 20, 2021 10:59 PM in response to ClickedR6

ClickedR6 wrote:

Virus protection


You already have virus protection, but you’re here focused on a problem from a decade or so ago and from another platform entirely, and might well be better served learning more about the risks we are all facing today rather than the messes that other plardorms had encountered some years ago.


Here is some of what is getting us in trouble in recent times: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


For better security, see: https://manuals.info.apple.com/MANUALS/1000/MA1976/en_US/device-and-data-access-when-personal-safety-is-at-risk.pdf


And here is a write-up on the existing security: https://manuals.info.apple.com/MANUALS/1000/MA1902/en_US/apple-platform-security-guide.pdf


There are various sketchy apps and efforts to collect your data available, of course. Some have gone to some effort to harvest and to re-sell your network activities and your online purchasing activities. Put differently, the “easy” solutions may well not be, and the built-in security works well. Effective defenses against malware and other threats - Apple Community

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"Your system is infected with (3) Viruses” when opening a Safari tab

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