"Your system is infected with (3) Viruses” when opening a Safari tab

This message came up when I was opening a new window in the Safari browser and makes all sorts of threats if I don’t call Apple Support at 1-866-726-**** and follow Virus removal procedure immediately. I’m always wary of these things and just want to know if anyone else has run across this particular warning.

[Re-Titled by Moderator]

Posted on Mar 20, 2018 9:38 AM

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Question marked as Top-ranking reply

Posted on Mar 20, 2018 9:40 AM

It's phishing.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

1,218 replies

Jan 21, 2021 11:10 PM in response to MrHoffman

MrHoffman wrote:


Gotvirusiphone12 wrote:

I got the same pop up! Did you get any community help?

You have re-used your login and the same password across two or more websites or other services, and one or more of the copies of your login and password are now known to the whole internet and that typically due to a website breach, so you should absolutely keep using the same password... not. Change your re-used passwords to unique passwords, and don’t re-use passwords. Use Keychain or another password manager, and use that password-manager tool to generate (and store) unique passwords.


if this is a website popup, they’re lying to you about your security. That’s pretty typical. Works great to get folks to install junk. I routinely get these scam pop-ups:




And piles of “you’re infected!!!” messages.


NO site can scan your Mac or your device, as that’d be a massive security breach of your device, and—if the scammers could perform access akin to a malware scan, they’d just steal all your data directly, rather than trying to get you to install the needs they need to cause you problems and steal all your data.


Been getting Flash messages too, which is amusing as Adobe killed that product entirely. There are no more Flash updates generally available, ever.

Jan 28, 2021 1:26 PM in response to Sam112Moore

Sam112Moore wrote:

protecting phone at virus attacks


In current usage, "virus" means "something different happened, and that I don't understand".


"Malware" is used to refer to all sorts of junk, as—in years past—"virus" had a specific meaning.


As for iPhone and viruses, or iPhone and malware, most folks get socially-engineered—fooled out of their credentials, or otherwise scammed.


Malware on the iPhone is pretty rare.


There's lots of adware around, and some apps and some websites have rotten privacy practices.


What to do? Patch your iPhone to current and keep current, don't share your passwords with others and don't re-use your passwords across different services, and don't jailbreak your iPhone.


Here's some info from Apple: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Phishing and password re-use and down-revision apps and iOS software are bigger problems in recent times. Viruses, not so much.

Jan 29, 2021 7:28 PM in response to rabiitanveer

rabiitanveer wrote:

...


Scam.


If a remote site were actually able to do what this web page claims to have done, they’d just rip off all your data, upload your credit card data, upload and..or spam all your contacts, and be done ransacking your device. Well, anti-malware on macOS was uploading your web browsing and purchase history, too.


Instead, they cannot. The remote sites don’t have this access. They cannot perform a malware scan. (Nor can add-on apps on iPhone and iPad, as those cannot access files outside the app itself. At most, they can ask for added access, and can ask to access your communications. But they can’t run a malware scan. They’re blocked.)


So the advertisers and scammers and sketchy-app-vendors all try to convince people to allow them that access.


Don’t.


Feb 14, 2021 11:37 AM in response to ashely123_

ashely123_ wrote:

I got a virus, so can you take it off? Because I don’t know how it got there


There's almost certainly no virus—those are very rare on iPhone and iPad. You got lied to.


Click on the following blue text and read the linked article:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Popups and remote websites cannot scan your Mac. Any claimed "virus scan" is a lie.


The ability to rummage deep into an iPhone or iPad file system would be a security catastrophe.


Allowing that remote access—deep enough to run a malware scan—would mean the perpetrators could just upload your data.


And further, iPhone and iPad prevent apps from poking around outside the app itself; apps cannot scan other apps.


The popups can lie about this, though. And do.


Which—46 pages into this thread—clearly works really well for getting folks to install the junk and malware. Which is the goal. They can't install the junk. But you can. So the authors of the pop-ups try to convince you to do things against your interests.


Feb 18, 2021 2:41 AM in response to Luis@memphis

Luis@memphis wrote:

I git exactly the same, it would not let me do what I was doing, the same pops came over and over, i think i actually pressed on one of their invites snd took me to app store to buy a malware detector and eliminator,
i still cannot go past to do what I wanted, these pops keep appearing


Quit Safari. Close an app on your iPhone or iPod touch - Apple Support


Then Settings > Safari > Advanced > Website Data > Remove All Website Data

(You’ll have to log into a few websites again, including this Apple website.)


Restart Safari.


Feb 18, 2021 1:24 PM in response to Luis@memphis

Clear your caches and quit and restart Safari as was mentioned, then check with the website maintainers.


Quit Safari. Close an app on your iPhone or iPod touch - Apple Support

Then Settings > Safari > Advanced > Website Data > Remove All Website Data
(You’ll have to log into a few websites again, including this Apple website.)


It's possible you've installed some problematic software, which can include add-on "security" and "VPN" apps, among others. If there's any of that around, remove it and try again. And that activation URL is not working here, either.

Feb 22, 2021 6:16 AM in response to gunbileg112

gunbileg112 wrote:

Hello! I have a vires in my phone I don’t no if it’s going to hurt my phone and can you get rid of the vires pleas


Hello, website pop-ups telling you your iPhone or iPad or Mac is infected? No you don’t have viruses, those dratted scammers lied to you you and you’re fine and your phone is fine and have a nice day and get on with the rest of your life and don’t believe everything you read on the Internet!


Or skim the previous 46 pages telling each of you reporting this the same thing.


No website can even scan your phone, as that’d be a security disaster. If the “virus-scanning” website could do that—they can’t rummage the depths of your iPhone storage—the scammers would just upload all your data and photos and the rest and be done with their skullduggery.


So they try to fool you into doing something... Bad. Bad for you. God for them.


Here are some other common scams:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

About Gift Card Scams - Official Apple Support

The All Too Common SAD Reality of Buying a used iPad/iPhone - Apple Community


Mar 3, 2021 9:02 AM in response to atlantaferg

I received this message today - (3) Viruses have detected on your iPhone and battery has been infected and damaged. If you do not remove this malware now, it may cause more damage to your device, How to fix this: Step 1: tap button below & install the recommended virus protection tool for free from the AppStore. Step 2: Run the app to remove all malware to repair your phone to 100%.


I googled the sn.wcsoft.link to see if it was scam and YES it is!

Mar 7, 2021 10:27 AM in response to Ryballer12

Ryballer12 wrote:

Need to get rid of virus

Congratulations, it’s GONE! Amazing, isn’t it? Just gone! Gone like the “virus” never even was. Gone like a when a lie proves to be a lie, and when a scam proves to be a scam, and when an unwary user learns not to trust what an advertiser claims.


Click on the following blue text link, and read some of the many scams: Scam Pop-ups, Scam Viruses, Scam Receipts… - Apple Community


And again, websites cannot scan your device. Were that catastrophe even possible, the scammers would just steal everything directly themselves, data and passwords and all, and not bother showing a pop-up ad.

Mar 13, 2021 8:48 PM in response to rush129

rush129 wrote:

I was on a website and it said my phone was infected with 22 viruses

Yeah, and they lied to you, too. If the scammers could access your device storage to the depth of access required to perform a malware scan—remote websites cannot access your storage—they’d just upload all your data and passwords and be done with it. They wouldn’t bother trying to scam you. If the scammers could actually do what their claims require, it’d be a catastrophe for all of us. And they can’t. But they can lie, and more than a few folks see the word VIRUS and panic.


Read this ➡️ Scam Pop-ups, Scam Viruses, Scam Receipts… - Apple Community





Mar 15, 2021 2:52 PM in response to Ste_hfat

Ste_hfat wrote:

My iPhone got a virus


Unlikely. More likely that you did what the advertiser wanted. Which may well have been against your own interests.


tried everything but I can’t paid when I use a app to delete the virus


A "virus" is unlikely here, so there's nothing to delete, though I'm sure the advertiser was happy with the payment.


A website cannot scan your iPhone for malware. If that were possible, websites would just upload all your data and wouldn't bother with the "you have a virus!" advertisements.


Click here ➡️ Scam Pop-ups, Scam Viruses, Scam Receipts… - Apple Community

Click here ➡️ Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Wouldn't expect to see any payments here reimbursed, either. Not short of maybe reversing a credit card charge.

Mar 18, 2021 2:29 PM in response to Grammymagee

Grammymagee wrote:

I have received a similar message.


You and millions of others received this advertising message.


~Fifty pages of folks have posted here with no signs of slowing.


I have a screenshot of the ‘notification’. On 3/18/2021.


Print it out and frame it as the first virus scam advertisement you've gotten, then. Celebrate joining the viewing club! 😉 Or delete the copy of the advertisement. Your call. 🤪


But either way, it's still a scam.


his is at least the second time I have received this message.


Only twice? Give it time.


These advertisers are nothing if not persistent.


Scam calendar subscriptions are popular lately, too.


Today my phone is really slowed....not sure what to do next.


Ponder how well this "virus!" advertising works. The scammer planted the seed with that advertisement, and it has taken hold.


Now what (else) to do? Well, the advertiser would prefer you to send them money, or data. But realize that a website cannot scan your iPhone for malware. If that scan were possible, websites would just upload all your data and wouldn't bother with the "you have a virus!" advertisements and related scams.


So now it's time to learn a little more about how this and other scams target each of us:


Click here ➡️ Scam Pop-ups, Scam Viruses, Scam Receipts… - Apple Community

Click here ➡️ Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Mar 24, 2021 7:18 PM in response to lavanya245

lavanya245 wrote:

I am pop-ups that my phone has been hacked


The pop-up lied. Your iPhone is fine. Ignore the pop-up.


Here are some of the many sorts of scams, of which that pop-up was one.


Click here ➡️ Scam Pop-ups, Scam Viruses, Scam Receipts… - Apple Community

Click here ➡️ Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support



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