"Your system is infected with (3) Viruses” when opening a Safari tab

This message came up when I was opening a new window in the Safari browser and makes all sorts of threats if I don’t call Apple Support at 1-866-726-**** and follow Virus removal procedure immediately. I’m always wary of these things and just want to know if anyone else has run across this particular warning.

[Re-Titled by Moderator]

Posted on Mar 20, 2018 9:38 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 20, 2018 9:40 AM

It's phishing.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

1,218 replies

Oct 15, 2019 7:18 AM in response to Superamd23

Superamd23 wrote:

VictoriaV16 Take your computer into your nearest Apple store or Take it to your nearest Apple Distributor. You most likely Have a compromised system or just networking issues.

No. Read the 14 pages of this thread. And especially read the information located here: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support as posted by Carolyn and recommended by Apple in the second post at the top of this thread.

Oct 16, 2019 7:33 AM in response to atlantaferg

I got a Similar one just about 15 minutes ago I immediately scanned with The MalwareBytes that was recommended by One of Apples Finest Support Techs. I had only one time been infected by viruses & that was because I clicked the scan button... ( I now know Apple don't get viruses) So to avoid getting the viruses Don't click. LOL

The one that appeared on my computer said they were apple care & had the background of the webpage When I closed it out I came here to Apple.com.

If Ever any doubt of anything I stop in & read.

Thanks for making a great Product

Love my Apples

Dec 6, 2019 3:12 PM in response to atlantaferg

Yes and I foolishly believed it was Apple Support. Turned out to be a guy (with a foreign accent) yelling back and forth to a supervisor, and ultimately trying to sell me a security program for $800! I had let him into my computer before I realized I was being had, so I told him I felt I was being "kidnapped". The scam then came to an abrupt halt, but I was afraid they had left some gifts behind so I invested in Norton the next day, and changed browsers. Seems to have worked. Good luck, they get more sophisticated every day.

Dec 9, 2019 11:49 AM in response to grabber61

There is no AV software that is worth one cent of your time, or your Mac's system resources.


There are no Mac viruses. None. Period. There's nothing for AV software to look for. There are lots of Trojans (software YOU have to install in some way, whether you realize you're doing it or not). No AV software will so much as attempt to stop you from installing them. In short, they do nothing useful - at all.


The only exception is MalwareBytes for Mac. It's not AV software in the typical sense. Its main function is to find and remove junk you've already installed. Not try and prevent it.

Mar 2, 2020 1:39 PM in response to djonesrtr

djonesrtr wrote:

There is no lack of rudeness in those who consider themselves so smart and above others. Some time speaking less is more, sad to think your pleasure comes from belittling people

Unbelievable. The answer is on page 1 of this thread. You are the only one "belittling" people. Would you rather we repost the page 1 post repeatedly? We are volunteers trying to help other users. The most efficient and correct way to accomplish this is to refer to the answer, which is on page 1.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

"Your system is infected with (3) Viruses” when opening a Safari tab

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.