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I have bought an I pad 3rd gen. can open it, It is locked and I can not get a hold of the previous owner, please advise any help will be much appreciated. thxx

I have bought a n Ipad mini 3rd generation. I can not open it, is locked, and can get a hold of previous owner, any help will be much appreciated. thank you in advance.

Posted on Mar 20, 2018 8:15 PM

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Posted on Mar 22, 2018 11:01 PM

iCloud: Activation Lock - http://support.apple.com/kb/HT201365 - This is a security feature, in part to deter re-selling of stolen devices.


Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it.


Get them to remove it or return the device for a refund. It is otherwise useless to you.


If the owner has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.

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Question marked as Best reply

Mar 22, 2018 11:01 PM in response to lalodslp

iCloud: Activation Lock - http://support.apple.com/kb/HT201365 - This is a security feature, in part to deter re-selling of stolen devices.


Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it.


Get them to remove it or return the device for a refund. It is otherwise useless to you.


If the owner has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.

I have bought an I pad 3rd gen. can open it, It is locked and I can not get a hold of the previous owner, please advise any help will be much appreciated. thxx

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