workouts from third party apps not counting towards monthly challenge

Question

Level 1

10 points

workouts from third party apps not counting towards monthly challenge

I have recorded several bike rides all over 15 using the Strava app, these show up in the workout summary however as you can see from the photos they are not registering as workouts on the monthly challenge, only the workouts recorded directly through the workout app are registering towards the challenge.

I have recorded 23 workouts all over 15 minutes however only 14 are registering on the challenge.

I have tried restarting both phone and watch, also uninstalling Strava and starting again. All of the settings are set to share in the health app.

Posted on Mar 21, 2018 11:15 AM

Reply

Answer 1

chris_g1

Community Specialist

Mar 22, 2018 3:05 PM in response to BenCraven

Hey there, Ben!

Thanks for stopping by the Apple Support Communities. If I understand, you've had several workouts with the third party app Strava that do not seem to be reflecting toward your monthly achievement goal, even though they show up in your workouts. I'm happy to help!

Third party app data does count toward your monthly achievement goals, as long as it adds your workouts to the Health app. If Strava is doing that, it may be that the achievements haven't had enough time to update; it can take up to 9 days to get an award once an achievement is reached, and it could be that your information is still working through that process. My recommendation is to wait that 9 days after your last workout to complete the challenge and see if it has updated by then. You can get more information on achievements here: Earn Activity achievements using your Apple Watch - Apple Support .

If your workouts and achievement still haven't updated after that 9 days, please don't hesitate to respond back.

Cheers!

Reply

Answer 2

chris_g1

Community Specialist

Mar 28, 2018 11:39 AM in response to BenCraven

Thanks for getting back to us, Ben.

Since it's been at least 9 days and you're still not seeing those workouts sync, I would suggest getting in touch with Apple Support directly for further assistance. You can do that here: Contact Apple Support .

Cheers!

Reply

Answer 3

BenCraven Author

Level 1

10 points

Mar 28, 2018 7:56 AM in response to chris_g1

Hi Chris,

Thanks for the reply, I have 14 workouts ranging from the 01/03/18 - 19/03/18 (9 days ago) through 3rd part apps that still haven't been counted towards the monthly goal. Is there anything else I can try to get these to work towards my challenge?

Thanks

Ben

Reply

workouts from third party apps not counting towards monthly challenge

Similar questions