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MacBook Pro - Spinning Rainbow Wheel

I am running a MacBook Pro on macOS High Sierra, version 10.13.3 For the past 3-4 months now I have been dealing with the computer running super slow and having to wait with the rainbow spinning wheel for 1 - 5 minutes while trying to use any application. Sometimes the computer goes to sleep while the wheel is running causing me to have to hold the power key down to restart the computer. Even while writing this I got the spinning wheel and had to wait. Any suggestions would be great. Thank you!

MacBook Pro with Retina display

Posted on Mar 21, 2018 4:05 PM

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7 replies

Mar 21, 2018 8:03 PM in response to dicot1

You appear to be running Multiple so-called Virus scanners, plus CleanMyMac.


All of these are essentially a hoax, to get you to pay them money while they do nothing that improves the performance of your Mac, and much that makes it run badly or not at all. You need to remove them all.


Your premium-quality Macintosh computer is already well protected from RANDOM attack, and if you are appropriately cautious, from Trojan Horse unwanted Installations. See this for details:

Safety. Built right in.

We designed macOS with advanced technologies that work together to constantly monitor, encrypt, update — and ultimately keep your Mac safer. And with macOS High Sierra available as a free upgrade, it’s easy to protect your Mac.*

from:

macOS - Security - Apple



.

Mar 21, 2018 6:31 PM in response to BobTheFisherman

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-21 20:27:35

Download EtreCheck from https://etrecheck.com

Runtime: 3:01

Performance: Good


Problem: Beachballing

Description:

Running slow and beach balling often, with many applications.


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

MacBook Pro Model: MacBookPro12,1

1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 ok

BANK 1/DIMM0

4 GB DDR3 1867 ok

Battery: Health = Normal - Cycle count = 39


Video Information:

Intel Iris Graphics 6100 - VRAM: 1536 MB

Color LCD 2560 x 1600


Drives:

disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 250.79 GB

disk1s1 - Macintosh HD (APFS) 250.79 GB 104.32 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB 36 MB

disk1s3 - Recovery (APFS) [Recovery] 250.79 GB 1.02 GB

disk1s4 - VM (APFS) [APFS VM] 250.79 GB 1.07 GB


disk2 - Western Digital My Book 500.11 GB

External USB 480 Mbit/s

disk2s1 32 KB

disk2s3 - A******k (Journaled HFS+) 349.97 GB

disk2s4 - B****p (Journaled HFS+) 150.00 GB


Mounted Volumes:

disk1s1 - Macintosh HD 250.79 GB (144.21 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 250.79 GB (144.21 GB free)

APFS

Mount point: /private/var/vm


disk2s3 - A******k 349.97 GB (122.68 GB free)

Journaled HFS+

Mount point: /Volumes/A******k


disk2s4 - B****p 150.00 GB (46.94 GB free)

Journaled HFS+

Mount point: /Volumes/B****p


Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: iPhone

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 42.35 GB available

iCloud Status: one pending file


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: Less than an hour

System Load: 2.54 (1 min ago) 2.61 (5 min ago) 2.36 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist

Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOC Generator

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

NameVersion
Microsoft Error Reporting2.2.9
HP Scheduler2.2.3
ActivationWizard3.8.1
Open in Preview1.0
Open PDF in Preview1.0
Attach Image Files to Email1.0
HPStudioScan1.0
MPEG2 Works 44.2.1.1
ArcMediaService1.0.0.14
ProView USB ExporterProView USB 1.0.0b5
Save Files in Folder1.0
Attach Scanned Documents to Email1.0
Open PDF Files in Preview1.0
Attach Document Files to Email1.0
Save PDF Files in Documents Folder1.0
Add to iPhoto Library1.0
Open Scanned Items in Application1.0
Open Image Files in Preview1.0
Nikon Transfer1.5.2
Adobe AIR Uninstaller3.8
Jpeg to iPhoto2.2.2
Save in Pictures1.0
File Uploader1.2.3
Epson Scanner Monitor4.6.2
ViewNX1.5.1
MacBook SMC Firmware Update1.1
HP Rules Processor2.2.3
Remote Desktop Connection2.1.1
McAfee Reporter3.8.1
SLLauncher1.0
Open XML Converter1.2.1
Save PDF in Documents1.0
OmniOutliner3.5
Nikon Transfer Uninstaller3.0.0.3000
OverDrive Media ConsoleVersion 1.1.1
MacBook EFI Firmware Update1.0
Email PDF1.0
hpplayer9.0.115.0
ProView USB CaptureProView USB 1.0.0
Picture Control Utility1.1.9
ProView USB UninstallProView USB 1.0.0
McAfee LiveSafe - Internet Security3.8.1
Keeper Desktop7.1.7.26
ConnectService1.0.0.23
PhoneClean5.0
MIDownload1.0.0.4
Skype6.15
iWork Tour1.0.2
Adobe AIR Application Installer3.8
Attach Scanned Images to Email1.0
Import and View with iPhoto2.2.2
Add Image Files to iPhoto Library1.0
ViewNX Uninstaller3.0.0.3000
Menulet3.8.1
Open Files in Application1.0
iPhoto Library Upgrader8.1
DPE 1111.6.11
Register DPE11.6.1
Save Scanned Items in Folder1.0
Pages User Guide1.0.2
quicklookd325.0
DVD Player5.8
Save Image Files in Pictures Folder1.0
iDVD Getting Started3.8
Microsoft Help Viewer1.1.1
iSyncr4.2.5
Panorama Maker 55.0.1.25
SilentCleanServer5.0
Email Image1.0
Email PDF Files1.0
UninstallCenter1.4.0.3003
MediaImpressionUpdate1.4.0.1
Email Image Files1.0
TOCGenerator1.0.1
Open HP Scan1.0
RobloxStudio1.2.0.239
Keynote User Guide1.0.2
Adobe AIR Updater3.8
InkServer10.9
Microsoft Ship Asserts1.1.4
NkMC1.1.3a3007


Kernel Extensions:

/Applications/Porthole.app

[Not Loaded] Soundflower.kext (B.G. van Amstel, 1.6.6 - SDK 10.6)

/Applications/VMware Horizon Client.app

[Not Loaded] vmioplug.kext (VMware, Inc., 12.2.9)

/Library/Extensions

[Not Loaded] SophosFileProtection.kext (Sophos, 9.5.50 - SDK 10.11)

[Not Loaded] SophosWebProtection.kext (Sophos, 9.5.50 - SDK 10.11)

/System/Library/Extensions

[Not Loaded] ProView USB.kext (ProView USB 1.0.0)

[Not Loaded] KeyspanUSAdriver.kext (2.5)

[Not Loaded] HotSync Classic Seize.kext (3.2)

/System/Library/Extensions/ProView USB.kext/Contents/PlugIns

[Not Loaded] ProView USBNoSeize.kext (ProView USB 1.0.0)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 170 Apple tasks
[Running] 112 Apple tasks


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 185 Apple tasks
[Running] 110 Apple tasks


Launch Agents:

[Running] com.mcafee.reporter.plist (McAfee, Inc. - installed 2016-09-13)
[Not Loaded] com.mcafee.menulet.plist (McAfee, Inc. - installed 2016-09-13)
[Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27)
[Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-06-06)
[Not Loaded] com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2009-08-04)


Launch Daemons:

[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-30)
[Running] com.mcafee.cspd.plist (? 45bb59b4 - installed 2016-03-15)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-23)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Running] com.mcafee.virusscan.fmpd.plist (McAfee, Inc. - installed 2016-03-29)
[Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-12-18)
[Running] com.mcafee.ssm.ScanManager.plist (McAfee, Inc. - installed 2016-07-26)
[Running] com.mcafee.ssm.ScanFactory.plist (McAfee, Inc. - installed 2016-07-26)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-07-09)


User Launch Agents:

[Not Loaded] com.spotify.webhelper.plist (Spotify - installed 2017-10-04)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Running] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-06-20)


User Login Items:

LaunchAtLoginHelper SMLoginItem (Mac App Store - installed 2018-01-03)

(/Applications/CleanMyDrive 2.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app)


Internet Plug-ins:

DirectorShockwave: 11.5.6r606 (installed 2010-01-11)

JavaAppletPlugin: 15.0.1 (installed 2012-07-07)

MacCouponPrinter2: Unknown (installed 2008-07-27)

Unity Web Player: UnityPlayer version 2.6.1f3 (installed 2015-01-14)

Flip4Mac WMV Plugin: 2.2.3.7 (installed 2009-05-21)

Silverlight: 5.1.30514.0 (installed 2016-11-09)

AmazonMP3DownloaderPlugin101736: Unknown

FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-15)

QuickTime Plugin: 7.7.3 (installed 2018-01-25)

Flash Player: 29.0.0.113 (installed 2018-03-15)

iPhotoPhotocast: 7.0 (installed 2012-04-03)

SiteAdvisor: 2.0 (installed 2015-03-30)

SharePointBrowserPlugin: 14.6.6 (installed 2016-07-19)

GarminGpsControl: 4.2.0.0 (installed 2014-03-31)

Photo Center Plugin: Photo Center Plugin 1.1.2.2 (installed 2008-08-13)

Mozillaplug: 1.0 (installed 2009-07-01)


User Internet Plug-ins:

NPRoblox: 1, 2, 8, 25 (installed 2017-05-08)


Safari Extensions:

Evernote Web Clipper.safariextz - Evernote Corp. - http://evernote.com (installed 2017-11-20)
Add To Amazon Wish List.safariextz - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (installed 2013-01-18)


3rd Party Preference Panes:

Flash Player (installed 2018-02-23)

Flip4Mac WMV (installed 2009-05-21)


Time Machine:

Skip System Files: No

Mobile backups: Yes

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 250.79 GB - Disk used: 106.58 GB

Destinations:

B****p [Local] (Last used)

Total size: 150.00 GB

Total number of backups: 39

Oldest backup: 2018-02-20 13:55:07

Last backup: 2018-03-21 19:24:32


Top Processes by CPU:

Process (count)Source% of CPU
sandboxdApple16
WindowServerApple8
kernel_taskApple2
launchservicesdApple0
Epson Scanner MonitorSeiko Epson Corporation0


Top Processes by Memory:

Process (count)SourceRAM usage
kernel_taskApple808 MB
mdworker (18)Apple463 MB
FinderApple246 MB
VShieldScanner (4)McAfee, Inc.227 MB
mds_storesApple175 MB


Top Processes by Network Use:

ProcessSourceInputOutput
mDNSResponderApple2 KB13 KB
apsdApple5 KB7 KB
clouddApple7 KB2 KB
netbiosdApple0 B354 B


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
backupdApple42
WindowServerApple3
logdApple0
FolderActionsDispatcherApple0
CleanMyMac 3 SchedulerMacPaw Inc.0


Virtual Memory Information:

Available RAM4.07 GB
Free RAM1.26 GB
Used RAM3.93 GB
Cached files2.82 GB
Swap Used0 B


Diagnostics Information (past 7 days):

2018-03-21 20:12:05 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-03-15 22:13:32 Microsoft Outlook.app Crash (once)


End of report

MacBook Pro - Spinning Rainbow Wheel

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