Recent iCloud photos show exclamation mark when double-clicked

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Recent iCloud photos show exclamation mark when double-clicked

I use iCloud Photo Library to sync photos from my iPhone 7 to my iMac. Everything had been working fine until recently. Now, any photos I've taken on my phone in the past month or so appear in the Photos app on my iMac, but when I double-click on the thumbnails I get an exclamation mark.

Here's what I've tried so far:

Checked icloud.com, and the full pictures are there
On the iMac, turned iCloud Photo Library off and then on again. This re-downloaded the entire library, and the recent photos still had the same problem.
Created a new photos library, made it the system library, and turned iCloud Photo Library on. Same result: the library was re-downloaded, but the recent photos still had the same problem.

Any troubleshooting suggestions? Thanks!

iMac

Posted on Mar 21, 2018 7:52 PM

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Answer 1

Top-ranking reply

LarryHN

Level 10

106,117 points

Mar 21, 2018 9:59 PM in response to 434creative

what version of the OS and IOS do you have? Most likely guess is that you have IOS 11.x or newer on your IOS device and Sierra or older on your Mac

If that guess is correct then you need to either upgrade to High Sierra or on your IOS device settings ==> Photos set it o automatically use the most compatible format for photos - if you are using the HEIC high efficiency photos on your IOS device then you have to had High Sierra or newer

LN

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Answer 2

léonie

Level 10

197,123 points

Mar 22, 2018 1:54 PM in response to 434creative

Is the exclamation point in a triangle in the upper right corner of the thumbnails? Then look at this support document:

Using HEIF or HEVC media on Apple devices - Apple Suppor t

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Recent iCloud photos show exclamation mark when double-clicked

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