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bluetooth mouse and keyboard disconnecting

I have an iMac Retina 5K, running High Sierra. Every now and then my bluetooth mouse and keyboard both lose connection. The bluetooth still seems to be working, but they won't reconnect until I restart the computer. I don't have a wired mouse to use when this happens.I also have problems with programmes crashing quite often - mostly Adobe CC apps.
I've run Etrecheck, the report is below. It says there are problems but I don't know how to correct them.
Thanks, Hazel

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-23 15:44:17

Download EtreCheck from https://etrecheck.com

Runtime: 2:44

Performance: Excellent


Problem: Other problem

Description:

bluetooth mouse and keyboard both losing connection and not coming back until computer is restarted


Major Issues:

Anything that appears on this list needs immediate attention.


Proxies - Network proxies detected. This could be evidence of malware.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (Retina 5K, 27-inch, Late 2015)

iMac Model: iMac17,1

1 3.2 GHz Intel Core i5 (i5-6500) CPU: 4-core

24 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 ok

BANK 0/DIMM1

8 GB DDR3 1867 ok

BANK 1/DIMM0

4 GB DDR3 1867 ok

BANK 1/DIMM1

8 GB DDR3 1867 ok


Video Information:

AMD Radeon R9 M390 - VRAM: 2 GB

iMac 5120 x 2880

Cinema 1680 x 1050


Drives:

disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes)

Internal PCI-Express 5.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [Core Storage Container] 23.55 GB

disk2 - M****D (Journaled HFS+) [Fusion Drive] 1.02 TB

disk0s3 - B*******X [Recovery] 134 MB


disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [Core Storage Container] 999.35 GB

disk2 - M****D (Journaled HFS+) [Fusion Drive] 1.02 TB

disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


disk3 - Western Digital My Passport 07A8 1.00 TB

External USB 5 Gbit/s

disk3s1 - F**2 (Journaled HFS+) 1.00 TB


disk4 - Western Digital My Passport 0748 2.00 TB

External USB 5 Gbit/s

disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk4s2 - FCP (Journaled HFS+) 2.00 TB

disk4s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


disk5 - Western Digital My Book 1144 2.00 TB

External USB 480 Mbit/s

disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk5s2 - H******y (Journaled HFS+) 2.00 TB


Mounted Volumes:

disk2 - M****D [Fusion Drive] 1.02 TB (188.19 GB free)

Journaled HFS+

Mount point: /


disk3s1 - F**2 1.00 TB (574.74 GB free)

Journaled HFS+

Mount point: /Volumes/F**2


disk4s2 - FCP 2.00 TB (567.71 GB free)

Journaled HFS+

Mount point: /Volumes/FCP


disk5s2 - H******y 2.00 TB (89.99 GB free)

Journaled HFS+

Mount point: /Volumes/H******y


Network:

Interface en0: Ethernet

Proxy Auto Discovery

Interface en5: Thunderbolt Ethernet

Interface en6: iPad

Interface fw0: Thunderbolt FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 41.67 GB available


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: Less than an hour

System Load: 1.67 (1 min ago) 2.30 (5 min ago) 2.39 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

Name Version
atmsupload 1707.14.3205.0
DVD Player 5.8
InkServer 10.9
Microsoft Error Reporting 2.2.4
StellarPhoenixJPEGRepair
Open XML for Excel 14.0.0
Microsoft Word 14.0.0
MPEG Streamclip 1.9.2
Cisco WebEx Meetings 1711.03.3208.0
AUDT_11_0_0 4.3.0.256
KFNT_1_0_0 3.7.5.291
AAM Registration Notifier 7.0.0.485
Microsoft Ship Asserts 1.1.0
Alerts Daemon 14.0.0
COMP_1_1_32 4.1.1.202
Microsoft Outlook 14.0.0
AAMLauncherUtil 10.0.0.49
ANMLBETA_1_0_5 3.9.1.335
AAM Updates Notifier 9.0.0.281
CORG_1_1_32 4.3.0.256
quicklookd32 5.0
COCM_1_0_32 3.7.5.291
SA Color Finesse 3 UI 3.0.15(314)
asannotation2 1709.4.3207.0
Microsoft Office Reminders 14.0.0
CDEC_1_0_0 4.0.0.185
Microsoft Excel 14.0.0
KBRG_8_0 4.3.0.256
Adobe Application Manager 10.0.0.49
PRLD_7_0_0 4.3.0.256
Microsoft AutoUpdate 2.3.1
Adobe After Effects Render Engine
Audacity 2.1.2.0
IDSN_13_0_1 4.3.0.256
adobe_licutil 10.0.0.208
Microsoft Office Setup Assistant 14.0.0
AEFT_15_0_0 4.3.0.256
{8FD7F1DB-7355-469E-A3F2-2118148D8477} 9.0.0.65
Microsoft Messenger 8.0.0
UniversalUninstaller 2.7.11.8
SyncServicesAgent 14.0.0
ILST_22_0_1 4.3.0.256
UniversalInstaller 2.7.11.8
convertpdf 1.2
CORE_1_0_32 3.7.5.291
Microsoft PowerPoint 14.0.0
BBC iPlayer Downloads 1.14.2
Babelgum loader 1.0
COPS_1_0_32 3.7.5.291


Kernel Extensions:

/Library/Extensions

[Loaded] MovaviSoundGrabber.kext (GOLDEN SOFTWARE INC., 1.6.5 - SDK 10.9)


System Launch Agents:

[Not Loaded] 7 Apple tasks
[Loaded] 166 Apple tasks
[Running] 117 Apple tasks


System Launch Daemons:

[Not Loaded] 36 Apple tasks
[Loaded] 176 Apple tasks
[Running] 120 Apple tasks


Launch Agents:

[Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-03-22)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-03-22)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-30)
[Loaded] com.oracle.java.Java-Updater.plist (? b50c4443 - installed 2017-12-20)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-13)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13)
[Loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-03-22)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-24)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-30)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13)


User Launch Agents:

[Running] com.spotify.webhelper.plist (Spotify - installed 2017-12-14)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-30)
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-03-22)


User Login Items:

Android File Transfer Agent Application (Google, Inc.

(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

1Password Application (Mac App Store

(/Applications/1Password.app)

Flycut Application (Mac App Store

(/Applications/Flycut.app)

Calendar Application (Apple, Inc.

(/Applications/Calendar.app)

WunderlistHelper SMLoginItem (Mac App Store - installed 2017-06-27)

(/Applications/Wunderlist.app/Contents/Library/LoginItems/WunderlistHelper.app)

1Password mini SMLoginItem (Mac App Store - installed 2018-03-17)

(/Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebit s.onepassword-osx-helper.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2018-03-22)

FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-13)

QuickTime Plugin: 7.7.3 (installed 2018-01-31)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-27)

AdobePDFViewer: 18.011.20038 (installed 2018-02-27)

Flash Player: 29.0.0.113 (installed 2018-03-13)

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-18)


User Internet Plug-ins:

WebEx64: 1.1.0 (installed 2017-12-02)


Safari Extensions:

AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com (installed 2017-11-19)
Evernote Web Clipper.safariextz - Evernote Corp. - http://evernote.com (installed 2018-02-09)
Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-28)
1Password.safariextz - AgileBits - https://agilebits.com/onepassword (installed 2017-11-07)


3rd Party Preference Panes:

Flash Player (installed 2018-02-24)

FUSE (installed 2016-10-19)

Java (installed 2018-01-18)


Time Machine:

Skip System Files:

Mobile backups:

Auto backup: Yes

Volumes being backed up:

M****D: Disk size: 1.02 TB - Disk used: 833.81 GB

Destinations:

S***********************e [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 54

Oldest backup: 2016-07-25 12:36:25

Last backup: 2018-03-23 14:28:43


Top Processes by CPU:

Process (count) Source % of CPU
FollowUpUI Apple 15
com.apple.geod (2) Apple 6
com.apple.WebKit.WebContent (4) Apple 4
trustd (4) Apple 3
WindowServer Apple 3


Top Processes by Memory:

Process (count) Source RAM usage
kernel_task Apple 1.57 GB
mdworker (35) Apple 1.09 GB
Safari Apple 1.00 GB
com.apple.WebKit.WebContent (4) Apple 882 MB
mds_stores Apple 327 MB


Top Processes by Network Use:

Process Source Input Output
ocspd Apple 23 MB 792 B
com.apple.WebKit.Networking Apple 5 MB 198 KB
mDNSResponder Apple 45 KB 35 KB
com.apple.geod Apple 77 KB 2 KB
WunderlistHelper.app Mac App Store 11 KB 7 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
com.apple.WebKit.WebContent (4) Apple 5
WindowServer Apple 2
Safari Apple 2
com.apple.WebKit.Networking Apple 1
coreaudiod Apple 1


Virtual Memory Information:

Available RAM 16.46 GB
Free RAM 5.91 GB
Used RAM 7.54 GB
Cached files 10.55 GB
Swap Used 0 B


Software Installs (past 30 days):

Name Version Install Date
Duplicate File Finder 5.2 2018-02-28
PhotoSweeper 3.2.1 2018-02-28
1Password 6.8.8 2018-03-17


Diagnostics Information (past 7 days):

2018-03-23 15:27:15 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-03-23 12:12:10 WindowServer CPU (once)

2018-03-22 15:48:00 CVMCompiler Crash (once)

2018-03-22 15:09:49 Gemini 2.app CPU (once)

2018-03-22 14:45:12 Cisdem Duplicate Finder.app CPU (once)

2018-03-19 15:35:45 Finder.app Hang (once)


End of report

IMAC (RETINA 5K, 27-INCH, LATE 2015), iOS 10.3.3

Posted on Mar 23, 2018 8:51 AM

Reply

Similar questions

1 reply

Mar 23, 2018 9:55 AM in response to hazgp

  • Connect a USB keyboard and mouse to the computer. If you don't have a set then get them, they are easy to come by.
  • Un-Pair the BT keyboard and mouse
  • Turn off BT
  • Restart the NVRAM per the directions in How to reset NVRAM on your Mac
  • Restart in Safe Mode per the directions in Use safe mode to isolate issues with your Mac
  • Restart computer normally
  • Turn on BT
  • Pair keyboard and mouse
  • Disconnect USB keyboard and mouse and test.

bluetooth mouse and keyboard disconnecting

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