bluetooth mouse and keyboard disconnecting
I have an iMac Retina 5K, running High Sierra. Every now and then my bluetooth mouse and keyboard both lose connection. The bluetooth still seems to be working, but they won't reconnect until I restart the computer. I don't have a wired mouse to use when this happens.I also have problems with programmes crashing quite often - mostly Adobe CC apps.
I've run Etrecheck, the report is below. It says there are problems but I don't know how to correct them.
Thanks, Hazel
EtreCheck version: 4.1.3 (4A188)
Report generated: 2018-03-23 15:44:17
Download EtreCheck from https://etrecheck.com
Runtime: 2:44
Performance: Excellent
Problem: Other problem
Description:
bluetooth mouse and keyboard both losing connection and not coming back until computer is restarted
Major Issues:
Anything that appears on this list needs immediate attention.
Proxies - Network proxies detected. This could be evidence of malware.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (Retina 5K, 27-inch, Late 2015)
iMac Model: iMac17,1
1 3.2 GHz Intel Core i5 (i5-6500) CPU: 4-core
24 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 ok
BANK 0/DIMM1
8 GB DDR3 1867 ok
BANK 1/DIMM0
4 GB DDR3 1867 ok
BANK 1/DIMM1
8 GB DDR3 1867 ok
Video Information:
AMD Radeon R9 M390 - VRAM: 2 GB
iMac 5120 x 2880
Cinema 1680 x 1050
Drives:
disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 5.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [Core Storage Container] 23.55 GB
disk2 - M****D (Journaled HFS+) [Fusion Drive] 1.02 TB
disk0s3 - B*******X [Recovery] 134 MB
disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 [Core Storage Container] 999.35 GB
disk2 - M****D (Journaled HFS+) [Fusion Drive] 1.02 TB
disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk3 - Western Digital My Passport 07A8 1.00 TB
External USB 5 Gbit/s
disk3s1 - F**2 (Journaled HFS+) 1.00 TB
disk4 - Western Digital My Passport 0748 2.00 TB
External USB 5 Gbit/s
disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk4s2 - FCP (Journaled HFS+) 2.00 TB
disk4s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk5 - Western Digital My Book 1144 2.00 TB
External USB 480 Mbit/s
disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk5s2 - H******y (Journaled HFS+) 2.00 TB
Mounted Volumes:
disk2 - M****D [Fusion Drive] 1.02 TB (188.19 GB free)
Journaled HFS+
Mount point: /
disk3s1 - F**2 1.00 TB (574.74 GB free)
Journaled HFS+
Mount point: /Volumes/F**2
disk4s2 - FCP 2.00 TB (567.71 GB free)
Journaled HFS+
Mount point: /Volumes/FCP
disk5s2 - H******y 2.00 TB (89.99 GB free)
Journaled HFS+
Mount point: /Volumes/H******y
Network:
Interface en0: Ethernet
Proxy Auto Discovery
Interface en5: Thunderbolt Ethernet
Interface en6: iPad
Interface fw0: Thunderbolt FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 41.67 GB available
System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: Less than an hour
System Load: 1.67 (1 min ago) 2.30 (5 min ago) 2.39 (15 min ago)
Security:
System | Status |
---|---|
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
Name | Version |
atmsupload | 1707.14.3205.0 |
DVD Player | 5.8 |
InkServer | 10.9 |
Microsoft Error Reporting | 2.2.4 |
StellarPhoenixJPEGRepair | |
Open XML for Excel | 14.0.0 |
Microsoft Word | 14.0.0 |
MPEG Streamclip | 1.9.2 |
Cisco WebEx Meetings | 1711.03.3208.0 |
AUDT_11_0_0 | 4.3.0.256 |
KFNT_1_0_0 | 3.7.5.291 |
AAM Registration Notifier | 7.0.0.485 |
Microsoft Ship Asserts | 1.1.0 |
Alerts Daemon | 14.0.0 |
COMP_1_1_32 | 4.1.1.202 |
Microsoft Outlook | 14.0.0 |
AAMLauncherUtil | 10.0.0.49 |
ANMLBETA_1_0_5 | 3.9.1.335 |
AAM Updates Notifier | 9.0.0.281 |
CORG_1_1_32 | 4.3.0.256 |
quicklookd32 | 5.0 |
COCM_1_0_32 | 3.7.5.291 |
SA Color Finesse 3 UI | 3.0.15(314) |
asannotation2 | 1709.4.3207.0 |
Microsoft Office Reminders | 14.0.0 |
CDEC_1_0_0 | 4.0.0.185 |
Microsoft Excel | 14.0.0 |
KBRG_8_0 | 4.3.0.256 |
Adobe Application Manager | 10.0.0.49 |
PRLD_7_0_0 | 4.3.0.256 |
Microsoft AutoUpdate | 2.3.1 |
Adobe After Effects Render Engine | |
Audacity | 2.1.2.0 |
IDSN_13_0_1 | 4.3.0.256 |
adobe_licutil | 10.0.0.208 |
Microsoft Office Setup Assistant | 14.0.0 |
AEFT_15_0_0 | 4.3.0.256 |
{8FD7F1DB-7355-469E-A3F2-2118148D8477} | 9.0.0.65 |
Microsoft Messenger | 8.0.0 |
UniversalUninstaller | 2.7.11.8 |
SyncServicesAgent | 14.0.0 |
ILST_22_0_1 | 4.3.0.256 |
UniversalInstaller | 2.7.11.8 |
convertpdf | 1.2 |
CORE_1_0_32 | 3.7.5.291 |
Microsoft PowerPoint | 14.0.0 |
BBC iPlayer Downloads | 1.14.2 |
Babelgum loader | 1.0 |
COPS_1_0_32 | 3.7.5.291 |
Kernel Extensions:
/Library/Extensions
[Loaded] MovaviSoundGrabber.kext (GOLDEN SOFTWARE INC., 1.6.5 - SDK 10.9)
System Launch Agents:
[Not Loaded] | 7 Apple tasks |
[Loaded] | 166 Apple tasks |
[Running] | 117 Apple tasks |
System Launch Daemons:
[Not Loaded] | 36 Apple tasks |
[Loaded] | 176 Apple tasks |
[Running] | 120 Apple tasks |
Launch Agents:
[Loaded] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-03-22) |
[Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-03-22) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-30) |
[Loaded] | com.oracle.java.Java-Updater.plist (? b50c4443 - installed 2017-12-20) |
[Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-13) |
Launch Daemons:
[Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13) |
[Loaded] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-03-22) |
[Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-24) |
[Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
[Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20) |
[Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-30) |
[Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13) |
User Launch Agents:
[Running] | com.spotify.webhelper.plist (Spotify - installed 2017-12-14) |
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04) |
[Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-30) |
[Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-03-22) |
User Login Items:
Android File Transfer Agent Application (Google, Inc.
(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
1Password Application (Mac App Store
(/Applications/1Password.app)
Flycut Application (Mac App Store
(/Applications/Flycut.app)
Calendar Application (Apple, Inc.
(/Applications/Calendar.app)
WunderlistHelper SMLoginItem (Mac App Store - installed 2017-06-27)
(/Applications/Wunderlist.app/Contents/Library/LoginItems/WunderlistHelper.app)
1Password mini SMLoginItem (Mac App Store - installed 2018-03-17)
(/Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebit s.onepassword-osx-helper.app)
Internet Plug-ins:
AdobeAAMDetect: 3.0.0.0 (installed 2018-03-22)
FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-13)
QuickTime Plugin: 7.7.3 (installed 2018-01-31)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-27)
AdobePDFViewer: 18.011.20038 (installed 2018-02-27)
Flash Player: 29.0.0.113 (installed 2018-03-13)
JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-18)
User Internet Plug-ins:
WebEx64: 1.1.0 (installed 2017-12-02)
Safari Extensions:
AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com (installed 2017-11-19) |
Evernote Web Clipper.safariextz - Evernote Corp. - http://evernote.com (installed 2018-02-09) |
Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-28) |
1Password.safariextz - AgileBits - https://agilebits.com/onepassword (installed 2017-11-07) |
3rd Party Preference Panes:
Flash Player (installed 2018-02-24)
FUSE (installed 2016-10-19)
Java (installed 2018-01-18)
Time Machine:
Skip System Files:
Mobile backups:
Auto backup: Yes
Volumes being backed up:
M****D: Disk size: 1.02 TB - Disk used: 833.81 GB
Destinations:
S***********************e [Local] (Last used)
Total size: 2.00 TB
Total number of backups: 54
Oldest backup: 2016-07-25 12:36:25
Last backup: 2018-03-23 14:28:43
Top Processes by CPU:
Process (count) | Source | % of CPU |
FollowUpUI | Apple | 15 |
com.apple.geod (2) | Apple | 6 |
com.apple.WebKit.WebContent (4) | Apple | 4 |
trustd (4) | Apple | 3 |
WindowServer | Apple | 3 |
Top Processes by Memory:
Process (count) | Source | RAM usage |
kernel_task | Apple | 1.57 GB |
mdworker (35) | Apple | 1.09 GB |
Safari | Apple | 1.00 GB |
com.apple.WebKit.WebContent (4) | Apple | 882 MB |
mds_stores | Apple | 327 MB |
Top Processes by Network Use:
Process | Source | Input | Output |
ocspd | Apple | 23 MB | 792 B |
com.apple.WebKit.Networking | Apple | 5 MB | 198 KB |
mDNSResponder | Apple | 45 KB | 35 KB |
com.apple.geod | Apple | 77 KB | 2 KB |
WunderlistHelper.app | Mac App Store | 11 KB | 7 KB |
Top Processes by Energy Use:
Process (count) | Source | Energy usage (0-100) |
com.apple.WebKit.WebContent (4) | Apple | 5 |
WindowServer | Apple | 2 |
Safari | Apple | 2 |
com.apple.WebKit.Networking | Apple | 1 |
coreaudiod | Apple | 1 |
Virtual Memory Information:
Available RAM | 16.46 GB |
Free RAM | 5.91 GB |
Used RAM | 7.54 GB |
Cached files | 10.55 GB |
Swap Used | 0 B |
Software Installs (past 30 days):
Name | Version | Install Date |
Duplicate File Finder | 5.2 | 2018-02-28 |
PhotoSweeper | 3.2.1 | 2018-02-28 |
1Password | 6.8.8 | 2018-03-17 |
Diagnostics Information (past 7 days):
2018-03-23 15:27:15 Last Shutdown Cause: 3 - Hard shutdown (once)
2018-03-23 12:12:10 WindowServer CPU (once)
2018-03-22 15:48:00 CVMCompiler Crash (once)
2018-03-22 15:09:49 Gemini 2.app CPU (once)
2018-03-22 14:45:12 Cisdem Duplicate Finder.app CPU (once)
2018-03-19 15:35:45 Finder.app Hang (once)
End of report
IMAC (RETINA 5K, 27-INCH, LATE 2015), iOS 10.3.3