Good morning hafizazmee!
It sounds like you’re having an issue where the FaceTime screen appears black when making a FaceTime call with your friend. FaceTime is a great way to stay connected with friends, so I’ll be happy to help out.
You mentioned that you weren’t sure if the issue was with your friend or not, since it doesn’t happen when your friend is on a FaceTime call with other people. Have you tried to make a FaceTime call with someone else to see if the issue still happens with you?
Here’s some reasons why FaceTime might show you a black screen from our article If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support
Specifically, these steps:
If you have connection or sound quality issues with FaceTime
If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:
- Connection alerts or unable to connect
- Choppy video calls
- Black screen
- Dropped calls
Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.
My Facetime black screen
