imac crushing and working very slow
imac, bought in 2014, has 24 gb ram. lately is crushes to much and working very slow
I ran EtreCheck. Here is the report:
EtreCheck version: 4.1.3 (4A188)
Report generated: 2018-03-25 14:23:57
Download EtreCheck from https://etrecheck.com
Runtime: 5:10
Performance: Below Average
Problem: Beachballing
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (27-inch, Late 2013)
iMac Model: iMac14,2
1 3.2 GHz Intel Core i5 (i5-4570) CPU: 4-core
24 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 ok
BANK 1/DIMM0
4 GB DDR3 1600 ok
BANK 0/DIMM1
8 GB DDR3 1600 ok
BANK 1/DIMM1
8 GB DDR3 1600 ok
Video Information:
NVIDIA GeForce GT 755M - VRAM: 1 GB
iMac 2560 x 1440
Drives:
disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk0s2 - Macintosh HD 999.35 GB (338.89 GB free)
Journaled HFS+
Mount point: /
Network:
Interface Bluetooth-Modem: Bluetooth DUN
Interface en0: Ethernet
One IPv4 address
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en5: iPhone
Interface en4: Bluetooth PAN
One IPv4 address
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 5.01 GB available
System Software:
macOS High Sierra 10.13.3 (17D47)
Time since boot: Less than an hour
System Load: 2.62 (1 min ago) 1.75 (5 min ago) 0.89 (15 min ago)
Security:
System | Status |
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist
Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
Name | Version |
Adobe Dreamweaver CS6 | 12.0.3.5861 |
Adobe AIR Uninstaller | 16.0 |
Adobe Flash CS6 | 12.0.2.529 |
Microsoft Document Connection | 14.3.9 |
DVD Player | 5.8 |
SwitchBoard | SBSV 2.0.13.7486 |
Microsoft Alerts Daemon | 14.3.9 |
DRWV_18_0 | 4.3.0.256 |
PHSP_19_1 | 4.3.0.256 |
InkServer | 10.9 |
AdBlock | 36.0.1985.143 |
Install Adobe Content Viewer | 3.4.3 |
Microsoft Error Reporting | 2.2.9 |
Open XML for Excel | 14.3.9 |
SimController | 1.0.1 |
Microsoft Word | 14.3.9 |
MUSE_2018_0 | 4.3.0.256 |
ExtendScript Toolkit | ESTK CS6 3.8.0.12 |
Uninstall Product | 5.0.65.0 |
Microsoft Chart Converter | 14.3.9 |
naib | APP_VERSION |
Microsoft Database Utility | 14.3.9 |
AAM Registration Notifier | 10.0.0.194 |
Microsoft Ship Asserts | 1.1.4 |
Adobe Fireworks CS6 | Adobe Fireworks CS6 version 12.0.1.274 |
AME_12_0_1 | 4.3.0.256 |
Microsoft Graph | 14.3.9 |
dynamiclinkmanager | 6.0.0 |
Microsoft Outlook | 14.3.9 |
AAMLauncherUtil | 10.0.0.49 |
Microsoft Query | 12.0.0 |
Adobe AIR Installer | 16.0 |
Equation Editor | 14.2.0 |
quicklookd32 | 5.0 |
CORG_1_1_32 | 4.3.0.256 |
Adobe InDesign CS6 | |
Microsoft Upload Center | 14.3.9 |
ESHR_1_0_1 | 4.3.0.256 |
COCM_1_0_32 | 4.3.0.256 |
Install DPS App Builder | 32.4.5 |
Microsoft Office Reminders | 14.3.9 |
FLPR_18_0_1 | 4.3.0.256 |
CDEC_1_0_0 | 4.3.0.256 |
CiGDownLoadAPP | 1.0 |
Microsoft Excel | 14.3.9 |
Adobe Extension Manager CS6 | 6.0.8.28 |
Adobe Application Manager | 10.0.0.49 |
Microsoft AutoUpdate | 2.3.6 |
Adobe Widget Browser | 2.0 Build 348 |
adobe_licutil | 10.0.0.208 |
Microsoft Office Setup Assistant | 14.3.0 |
Adobe AIR Application Installer | 16.0 |
KBRG_8_0_1 | 4.3.0.256 |
Microsoft Lync | 14.0.2 |
Microsoft Database Daemon | 14.3.9 |
Solver | 1.0 |
Setup | 9.0.0.65 |
Microsoft Clip Gallery | 14.3.9 |
My Day | 14.3.9 |
SyncServicesAgent | 14.3.9 |
ILST_22_0_1 | 4.3.0.256 |
CpDesktop | 3.0.0 |
dynamiclinkmediaserver | 6.0.1 |
Adobe AIR Updater | 16.0 |
CORE_1_0_32 | 4.3.0.256 |
DPS App Builder | 32.4.5 |
Office365Service | 14.3.9 |
ACR_10_1 | 4.3.0.256 |
Microsoft PowerPoint | 14.3.9 |
Microsoft Language Register | 14.3.9 |
COPS_1_0_32 | 4.3.0.256 |
CS6ServiceManager | 3.0.44 |
{D8C642B6-A719-4234-8039-2654ED436D2A} | 6.0.98.0 |
Adobe Help | 4.0.244 |
Kernel Extensions:
/System/Library/Extensions
[Not Loaded] Pen Tablet.kext (Pen Tablet 5.3.3-3 - SDK 10.8)
System Launch Agents:
[Not Loaded] | 9 Apple tasks |
[Loaded] | 168 Apple tasks |
[Running] | 113 Apple tasks |
System Launch Daemons:
[Not Loaded] | 34 Apple tasks |
[Loaded] | 181 Apple tasks |
[Running] | 115 Apple tasks |
[Other] | 3 Apple tasks |
Launch Agents:
[Running] | com.wacom.pentablet.plist (? ace6eaba - installed 2013-09-03) |
[Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-19) |
[Running] | com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-03-25) |
[Running] | com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-03-25) |
[Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-03-05) |
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-31) |
[Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-14) |
Launch Daemons:
[Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14) |
[Running] | com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2018-03-25) |
[Loaded] | com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-01-25) |
[Loaded] | com.adobe.SwitchBoard.plist (? 856489a3 - installed 2014-01-30) |
[Loaded] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-19) |
[Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-24) |
[Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-11-05) |
[Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-31) |
[Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14) |
[Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06) |
[Loaded] | jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2017-08-07) |
User Launch Agents:
[Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-31) |
[Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-03-05) |
User Login Items:
Dropbox Application (Dropbox, Inc.
(/Applications/Dropbox.app)
SkyFonts Application
(/Applications/SkyFonts/SkyFonts.app)
iTunesHelper Application (Apple, Inc. - installed 2018-01-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Monotype SkyFontsHelper SMLoginItem (Monotype Imaging - installed 2017-12-12)
(/Applications/SkyFonts/SkyFonts.app/Contents/Library/LoginItems/Monotype SkyFontsHelper.app)
CIJSUAgent SMLoginItem (Canon Inc. - installed 2017-08-07)
(/Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app)
PhotoStreamAgent SMLoginItem (Mac App Store - installed 2015-03-22)
(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
Internet Plug-ins:
JavaAppletPlugin: 15.0.1 (installed 2014-02-02)
WacomNetscape: 2.1.0-1 (installed 2013-09-03)
AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2014-02-17)
Flip4Mac WMV Plugin: 3.2.0.16 (installed 2014-04-28)
WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (installed 2013-09-03)
AdobeAAMDetect: 3.0.0.0 (installed 2018-02-19)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-03-05)
FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-13)
QuickTime Plugin: 7.7.3 (installed 2018-01-19)
Flash Player: 29.0.0.113 (installed 2018-03-13)
SharePointBrowserPlugin: 14.3.9 (installed 2014-01-30)
AdobePDFViewer: 18.011.20038 (installed 2018-03-05)
EPPEX Plugin: 10.0 (installed 2016-05-23)
MeetingJoinPlugin: Unknown (installed 2014-01-30)
3rd Party Preference Panes:
Flash Player (installed 2018-02-24)
Flip4Mac WMV (installed 2013-03-29)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB - Disk used: 660.46 GB
Destinations:
O********T [Local] (Last used)
Total size: 2.00 TB
Total number of backups: 0
Oldest backup:
Last backup:
Top Processes by CPU:
Process (count) | Source | % of CPU |
Adobe Illustrator | Adobe Systems, Inc. | 29 |
WindowServer | Apple | 16 |
Adobe (30) | 14 | |
sandboxd | Apple | 12 |
kernel_task | Apple | 10 |
Top Processes by Memory:
Process (count) | Source | RAM usage |
Adobe (35) | 3.69 GB | |
kernel_task | Apple | 1.44 GB |
mdworker (30) | Apple | 646 MB |
com.apple.WebKit.WebContent (5) | Apple | 507 MB |
Adobe (4) | 449 MB |
Top Processes by Network Use:
Process | Source | Input | Output |
ocspd | Apple | 31 MB | 396 B |
Dropbox | Dropbox, Inc. | 95 KB | 2 MB |
mDNSResponder | Apple | 360 KB | 122 KB |
Adobe | 166 KB | 49 KB | |
com.apple.WebKit.Networking | Apple | 157 KB | 38 KB |
Top Processes by Energy Use:
Process (count) | Source | Energy usage (0-100) |
Adobe (35) | 16 | |
ocspd | Apple | 4 |
WindowServer | Apple | 3 |
Safari | Apple | 2 |
mdworker (30) | Apple | 1 |
Virtual Memory Information:
Available RAM | 13.34 GB |
Free RAM | 6.55 GB |
Used RAM | 10.66 GB |
Cached files | 6.80 GB |
Swap Used | 0 B |
Software Installs (past 30 days):
Name | Version | Install Date |
0.2.8505 | 2018-03-18 |
Clean up:
/Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist
/Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller
Executable not found
Diagnostics Information (past 7 days):
2018-03-25 14:10:57 Last Shutdown Cause: 3 - Hard shutdown (once)
2018-03-25 11:48:03 Kyocera Opal.app Hang (once)
2018-03-22 14:20:40 Adobe Illustrator.app Crash (once)
End of report
iMac, Yesomite 10.10.3