test

Question

norrimac Author

Level 1

8 points

test

Hi, new here and not techy at all!

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-26 14:46:31

Download EtreCheck from https://etrecheck.com

Runtime: 8:42

Performance: Below Average

Problem: Beachballing

Description:

iMac runs ok in safemode but very slow in normal boot.

Major Issues:

Anything that appears on this list needs immediate attention.

Stuck iCloud - This machine has a large number of pending iCloud transfers.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Corrupt hosts file - Hosts file is corrupt.

Hardware Information:

iMac (21.5-inch, Late 2013)

iMac Model: iMac14,3

1 2.9 GHz Intel Core i5 (i5-4570S) CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

Video Information:

NVIDIA GeForce GT 750M - VRAM: 1 GB

iMac 1600 x 900

Drives:

disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk1 - Western Digital My Passport 0827 2.00 TB

External USB 5 Gbit/s

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 - U******d (Journaled HFS+) 2.00 TB

Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (437.36 GB free)

Journaled HFS+

Mount point: /

disk1s2 - U******d 2.00 TB (444.30 GB free)

Journaled HFS+

Mount point: /Volumes/U******d

Network:

Interface en0: Ethernet

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 38.30 GB available

iCloud Status: 13 pending files

System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: Less than an hour

System Load: 1.49 (1 min ago) 1.52 (5 min ago) 1.21 (15 min ago)

Configuration Files:

/etc/hosts - Count: 15 - Corrupt!

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.privax.osx.provpn.userinit.plist

Executable: /Library/Application Support/HmaProVpn/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.aaa.windscribe.firewall_on.plist

Executable: /bin/bash ~/Library/Application Support/Windscribe/Windscribe/windscribe_pf.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.privax.osx.provpn.init.plist

Executable: /Library/Application Support/HmaProVpn/hub/init.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.privax.osx.provpn.uninstall.plist

Executable: /Library/Application Support/HmaProVpn/hub/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.privax.osx.provpn.update.plist

Executable: /Library/Application Support/HmaProVpn/components/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/Library/Extensions

[Not Loaded] TACC.kext (TechSmith Corporation, 1.0.3 - SDK 10.10)

[Not Loaded] tap.kext (20111101)

[Not Loaded] tun.kext (20111101)

/System/Library/Extensions

[Not Loaded] Soundflower.kext (1.6.6 - SDK 10.6)

[Not Loaded] Scarlett2ndGen.kext (Focusrite Audio Engineering Ltd., 1.1.6 - SDK 10.11)

[Not Loaded] ssuddrv.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.6)

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[Not Loaded] ssudmdmcontrol.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.6)

[Not Loaded] ssudmdmdata.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.6)

[Not Loaded] ssudmtp.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.5)

[Not Loaded] ssudserial.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.6)

Startup Items:

tap Path: /Library/StartupItems/tap

tun Path: /Library/StartupItems/tun

System Launch Agents:

[Not Loaded]	9 Apple tasks
[Loaded]	164 Apple tasks
[Running]	117 Apple tasks

System Launch Daemons:

[Not Loaded]	34 Apple tasks
[Loaded]	189 Apple tasks
[Running]	109 Apple tasks
[Other]	One Apple task

Launch Agents:

[Not Loaded]	com.privax.osx.provpn.update-agent.plist (Privax LTD - installed 2018-03-21)
[Not Loaded]	com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-03-23)
[Not Loaded]	com.privax.osx.provpn.userinit.plist (? 67c085ac - installed 2018-03-21)
[Not Loaded]	com.tidalpoolsoftware.macproxy.application.plist (? 2f2a9016 - installed 2013-11-18)
[Not Loaded]	com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-09-15)
[Not Loaded]	org.macosforge.xquartz.startx.plist (? d225a7da - installed 2015-10-16)
[Not Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Not Loaded]	com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Not Loaded]	com.oracle.java.Java-Updater.plist (? e4747c65 - installed 2017-12-20)
[Not Loaded]	com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)

Launch Daemons:

[Not Loaded]	com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Not Loaded]	com.tunnelbear.mac.tbeard.plist (? b9236302 - installed 2017-06-01)
[Not Loaded]	com.privax.osx.provpn.update.plist (? fd9cf200 - installed 2018-03-21)
[Not Loaded]	com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2017-06-01)
[Not Loaded]	com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2016-12-05)
[Not Loaded]	com.privax.osx.provpn.uninstall.plist (? 380b6204 - installed 2018-03-21)
[Not Loaded]	com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-03-23)
[Not Loaded]	com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-12-28)
[Not Loaded]	com.privax.osx.provpn.init.plist (? 7a8b0cb3 - installed 2018-03-21)
[Not Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-24)
[Not Loaded]	com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20)
[Not Loaded]	org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2015-10-16)
[Not Loaded]	net.sf.tuntaposx.tap.plist (Apple, Inc. - installed 2018-01-19)
[Not Loaded]	com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Not Loaded]	net.sf.tuntaposx.tun.plist (Apple, Inc. - installed 2018-01-19)
[Not Loaded]	com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Not Loaded]	com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-19)
[Not Loaded]	com.zeobit.MacKeeper.AntiVirus.plist (? 2245d449 - installed 2014-03-20)
[Not Loaded]	com.aaa.windscribe.firewall_on.plist (? 14079296 - installed 2017-10-25)
[Not Loaded]	com.tidalpoolsoftware.macproxy.kext.plist (Apple, Inc. - installed 2018-01-19)
[Not Loaded]	synmacph.plist (Bolton Software Ltd - installed 2014-03-26)

User Launch Agents:

[Not Loaded]	com.parallels.mobile.startgui.launchagent.plist (? 0 - installed )
[Not Loaded]	com.spotify.webhelper.plist (Spotify - installed 2015-03-26)
[Not Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Not Loaded]	com.tunnelbear.mac.tbeara.plist (? 0 - installed 2017-05-25)

User Login Items:

com.adobe.SwitchBoard.monitor.plist MachInit

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-03-23)

FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-19)

QuickTime Plugin: 7.7.3 (installed 2018-01-31)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-03-21)

AdobePDFViewer: 18.011.20038 (installed 2018-03-21)

Flash Player: 29.0.0.113 (installed 2018-03-19)

Silverlight: 5.1.30514.0 (installed 2014-10-07)

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-19)

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26)

ZoomUsPlugIn: 4.1.18796.0103 (installed 2018-01-04)

3rd Party Preference Panes:

Flash Player (installed 2018-02-24)

Java (installed 2018-01-19)

Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 561.99 GB

Destinations:

U******d [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 14

Oldest backup: 2018-03-25 20:50:26

Last backup: 2018-03-26 14:02:50

Top Processes by CPU:

Process (count)	Source	% of CPU
cloudd	Apple	29
WindowServer	Apple	2
AddressBookSourceSync	Apple	1
xpcproxy	Apple	0
airportd	Apple	0

Top Processes by Memory:

Process (count)	Source	RAM usage
kernel_task	Apple	527 MB
com.apple.WebKit.WebContent (2)	Apple	213 MB
Finder	Apple	153 MB
WindowServer	Apple	77 MB
spindump	Apple	76 MB

Top Processes by Network Use:

Process	Source	Input	Output
mDNSResponder	Apple	76 KB	44 KB
apsd	Apple	23 KB	14 KB
netbiosd	Apple	8 KB	3 KB
SystemUIServer	Apple	0 B	112 B

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
cloudd	Apple	13
WindowServer	Apple	1
lsd (2)	Apple	0
dpd (2)	Apple	0
fseventsd	Apple	0

Virtual Memory Information:

Available RAM	5.28 GB
Free RAM	15 MB
Used RAM	2.72 GB
Cached files	5.27 GB
Swap Used	0 B

Software Installs (past 30 days):

Name	Version	Install Date
Bitdefender Virus Scanner	3.10	2018-03-25

Clean up:

/Library/LaunchAgents/com.tidalpoolsoftware.macproxy.application.plist

/Library/PreferencePanes/MacProxy.prefPane/Contents/Resources/MacProxy.app/Conte nts/MacOS/MacProxy

Executable not found

~/Library/LaunchAgents/com.parallels.mobile.startgui.launchagent.plist

/Applications/Parallels Access.app/Contents/MacOS/prl_deskctl_wizard

Executable not found

/Library/LaunchDaemons/com.zeobit.MacKeeper.AntiVirus.plist

/Library/Application Support/MacKeeper/AntiVirus.app/Contents/MacOS/AntiVirus

Executable not found

/Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

/Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

Executable not found

Diagnostics Information (past 7 days):

2018-03-26 14:21:49 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-03-26 13:58:42 lsd Crash (once)

LaunchServices: savedDB WAS seeded, status 0. Failed attempting to remap database, abort to trigger seeding.

abort() called

2018-03-26 09:17:13 BitdefenderVirusScanner.app CPU (once)

2018-03-25 04:03:05 HMA! Pro VPN.app Crash (once)

fatal error: Could not initialize licensing service within 60 seconds: file /Users/teamcity/buildAgent/work/221be761c271abda/build/branches/mac_stable/MacO S/SecureLine/application/AVAVPNHelper/AVAVPNHelper/src/LicensingService.swift, line 172

2018-03-25 00:09:06 Adobe CEF Helper.app Crash (once)

2018-03-24 13:23:54 com.apple.WebKit.WebContent CPU (once)

End of report
Any ideas would be most welcomed! -Norm

Posted on Mar 26, 2018 8:54 AM

Reply

Answer 1

Best reply

Kappy

Level 10

361,765 points

Mar 27, 2018 1:17 AM in response to norrimac

Basics for Uninstalling Software

Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them at the above location and delete them, too.

Some applications may include an uninstaller program that can be used to remove the application. If you cannot find the uninstaller then you could download the freeware, Easy Find, to locate files that need to be removed. The places you need to search include:

/Home/Library/Applications Support/ folder. Check if the application has created a folder then delete the folder that's in the Applications Support folder.
Applications may install a startupitem or a LogIn item. StartupItems are usually installed in the /Library/StartupItems/ folder or the /Home/Library/StartupItems/ folder. Login Items are set in the Users & Groups preferences. Open it in System Preferences, then click on the Login Items tab. Select the item from the list and click on the Delete [-] button to remove it.
Some software use startup daemons or agents. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.

Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.

There are many utilities that can uninstall applications. Here is a selection:

For more information visit The XLab FAQs and read the FAQ on removing software.

VPNs would be used to provide security on unprotected networks or provide security for Wi-Fi communication by automatically encrypting everything that goes out through unprotected connections. It does no harm when not it use. No need to delete it.

However, as Time has suggested you don't need anti-malware, BitDefender or firewall software. OS X has a firewall built-in should you really need it.

Reply

Answer 2

norrimac Author

Level 1

8 points

Mar 26, 2018 10:12 AM in response to KiltedTim

Hi Tim and what are you 'kilted'??? Fellow Scot maybe?

That's odd, didn't think that the VPN was active. I just checked and it doesn't appear to be. Anyway... I said, I'm no tech at all – how do I get rid of these?

Norm.

Reply

Answer 3

norrimac Author

Level 1

8 points

Mar 27, 2018 1:18 AM in response to norrimac

Hey Happy, many thanks, did all that but still the same. Here's the latest Etrecheck:

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-27 10:10:56

Download EtreCheck from https://etrecheck.com

Runtime: 9:29

Performance: Below Average

Problem: Beachballing

Description:

Runs fine in safe mode, very slow in normal boot

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Corrupt hosts file - Hosts file is corrupt.

Hardware Information:

iMac (21.5-inch, Late 2013)

iMac Model: iMac14,3

1 2.9 GHz Intel Core i5 (i5-4570S) CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

Video Information:

NVIDIA GeForce GT 750M - VRAM: 1 GB

iMac 1600 x 900

Drives:

disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk1 - Western Digital My Passport 0827 2.00 TB

External USB 5 Gbit/s

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 - U******d (Journaled HFS+) 2.00 TB

Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (437.61 GB free)

Journaled HFS+

Mount point: /

disk1s2 - U******d 2.00 TB (418.48 GB free)

Journaled HFS+

Mount point: /Volumes/U******d

Network:

Interface en0: Ethernet

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 32.93 GB available

iCloud Status: 9 pending files

System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: Less than an hour

System Load: 1.62 (1 min ago) 1.54 (5 min ago) 0.99 (15 min ago)

Configuration Files:

/etc/hosts - Count: 15 - Corrupt!

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.aaa.windscribe.firewall_on.plist

Executable: /bin/bash ~/Library/Application Support/Windscribe/Windscribe/windscribe_pf.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.privax.osx.provpn.init.plist

Executable: /Library/Application Support/HmaProVpn/hub/init.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.privax.osx.provpn.update.plist

Executable: /Library/Application Support/HmaProVpn/components/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.privax.osx.provpn.userinit.plist

Executable: /Library/Application Support/HmaProVpn/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.privax.osx.provpn.uninstall.plist

Executable: /Library/Application Support/HmaProVpn/hub/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/Library/Extensions

[Not Loaded] TACC.kext (TechSmith Corporation, 1.0.3 - SDK 10.10)

[Not Loaded] tap.kext (20111101)

[Not Loaded] tun.kext (20111101)

/System/Library/Extensions

[Not Loaded] Soundflower.kext (1.6.6 - SDK 10.6)

[Not Loaded] Scarlett2ndGen.kext (Focusrite Audio Engineering Ltd., 1.1.6 - SDK 10.11)

[Not Loaded] ssuddrv.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.6)

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[Not Loaded] ssudmdmcontrol.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.6)

[Not Loaded] ssudmdmdata.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.6)

[Not Loaded] ssudmtp.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.5)

[Not Loaded] ssudserial.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.6)

Startup Items:

tap Path: /Library/StartupItems/tap

tun Path: /Library/StartupItems/tun

System Launch Agents:

[Not Loaded]	9 Apple tasks
[Loaded]	179 Apple tasks
[Running]	102 Apple tasks

System Launch Daemons:

[Not Loaded]	34 Apple tasks
[Loaded]	194 Apple tasks
[Running]	102 Apple tasks
[Other]	3 Apple tasks

Launch Agents:

[Not Loaded]	com.privax.osx.provpn.update-agent.plist (Privax LTD - installed 2018-03-21)
[Not Loaded]	com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-03-23)
[Not Loaded]	com.privax.osx.provpn.userinit.plist (? 67c085ac - installed 2018-03-21)
[Not Loaded]	com.tidalpoolsoftware.macproxy.application.plist (? 2f2a9016 - installed 2013-11-18)
[Not Loaded]	com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-09-15)
[Not Loaded]	org.macosforge.xquartz.startx.plist (? d225a7da - installed 2015-10-16)
[Not Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Not Loaded]	com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Not Loaded]	com.oracle.java.Java-Updater.plist (? e4747c65 - installed 2017-12-20)
[Not Loaded]	com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)

Launch Daemons:

[Not Loaded]	com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Not Loaded]	com.tunnelbear.mac.tbeard.plist (? b9236302 - installed 2017-06-01)
[Not Loaded]	com.privax.osx.provpn.update.plist (? fd9cf200 - installed 2018-03-21)
[Not Loaded]	com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2017-06-01)
[Not Loaded]	com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2016-12-05)
[Not Loaded]	com.privax.osx.provpn.uninstall.plist (? 380b6204 - installed 2018-03-21)
[Not Loaded]	com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-03-23)
[Not Loaded]	com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-12-28)
[Not Loaded]	com.privax.osx.provpn.init.plist (? 7a8b0cb3 - installed 2018-03-21)
[Not Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-24)
[Not Loaded]	com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20)
[Not Loaded]	org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2015-10-16)
[Not Loaded]	net.sf.tuntaposx.tap.plist (Apple, Inc. - installed 2018-01-19)
[Not Loaded]	com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Not Loaded]	net.sf.tuntaposx.tun.plist (Apple, Inc. - installed 2018-01-19)
[Not Loaded]	com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Not Loaded]	com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-19)
[Not Loaded]	com.zeobit.MacKeeper.AntiVirus.plist (? 2245d449 - installed 2014-03-20)
[Not Loaded]	com.aaa.windscribe.firewall_on.plist (? 14079296 - installed 2017-10-25)
[Not Loaded]	com.tidalpoolsoftware.macproxy.kext.plist (Apple, Inc. - installed 2018-01-19)
[Not Loaded]	synmacph.plist (Bolton Software Ltd - installed 2014-03-26)

User Login Items:

com.adobe.SwitchBoard.monitor.plist MachInit

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-03-23)

FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-19)

QuickTime Plugin: 7.7.3 (installed 2018-01-31)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-03-21)

AdobePDFViewer: 18.011.20038 (installed 2018-03-21)

Flash Player: 29.0.0.113 (installed 2018-03-19)

Silverlight: 5.1.30514.0 (installed 2014-10-07)

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-19)

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26)

ZoomUsPlugIn: 4.1.18796.0103 (installed 2018-01-04)

3rd Party Preference Panes:

Flash Player (installed 2018-02-24)

Java (installed 2018-01-19)

Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 561.74 GB

Destinations:

U******d [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 22

Oldest backup: 2018-03-25 20:50:26

Last backup: 2018-03-27 08:35:32

Top Processes by CPU:

Process (count)	Source	% of CPU
kernel_task	Apple	4
WindowServer	Apple	2
com.apple.photos.ImageConversionService	Apple	1
knowledge-agent	Apple	0
trustd (3)	Apple	0

Top Processes by Memory:

Process (count)	Source	RAM usage
kernel_task	Apple	508 MB
Finder	Apple	117 MB
com.apple.WebKit.WebContent (2)	Apple	116 MB
sandboxd	Apple	107 MB
WindowServer	Apple	83 MB

Top Processes by Network Use:

Process	Source	Input	Output
nsurlsessiond	Apple	15 KB	38 MB
mDNSResponder	Apple	98 KB	33 KB
apsd	Apple	13 KB	18 KB
netbiosd	Apple	3 KB	2 KB

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
WindowServer	Apple	2
ReportCrash	Apple	1
MRT	Apple	0
cloudd	Apple	0
suggestd	Apple	0

Virtual Memory Information:

Available RAM	5.38 GB
Free RAM	16 MB
Used RAM	2.62 GB
Cached files	5.37 GB
Swap Used	256 KB

Software Installs (past 30 days):

Name	Version	Install Date
Bitdefender Virus Scanner	3.10	2018-03-25

Clean up:

/Library/LaunchDaemons/com.zeobit.MacKeeper.AntiVirus.plist

/Library/Application Support/MacKeeper/AntiVirus.app/Contents/MacOS/AntiVirus

Executable not found

/Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

/Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

Executable not found

/Library/LaunchAgents/com.tidalpoolsoftware.macproxy.application.plist

/Library/PreferencePanes/MacProxy.prefPane/Contents/Resources/MacProxy.app/Conte nts/MacOS/MacProxy

Executable not found

Diagnostics Information (past 7 days):

2018-03-27 09:49:09 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-03-27 05:57:20 Adobe CEF Helper.app Crash (once)

2018-03-26 13:58:42 lsd Crash (once)

LaunchServices: savedDB WAS seeded, status 0. Failed attempting to remap database, abort to trigger seeding.

abort() called

2018-03-26 09:17:13 BitdefenderVirusScanner.app CPU (once)

2018-03-25 04:03:05 HMA! Pro VPN.app Crash (once)

fatal error: Could not initialize licensing service within 60 seconds: file /Users/teamcity/buildAgent/work/221be761c271abda/build/branches/mac_stable/MacO S/SecureLine/application/AVAVPNHelper/AVAVPNHelper/src/LicensingService.swift, line 172

2018-03-24 13:23:54 com.apple.WebKit.WebContent CPU (once)

End of report

Reply

Answer 4

norrimac Author

Level 1

8 points

Mar 27, 2018 1:19 AM in response to KiltedTim

Hi KiltedTim, that's very kind of you, thanks!

Appears to be still the same. Look:

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-27 10:10:56

Download EtreCheck from https://etrecheck.com

Runtime: 9:29

Performance: Below Average

Problem: Beachballing

Description:

Runs fine in safe mode, very slow in normal boot

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Corrupt hosts file - Hosts file is corrupt.

Hardware Information:

iMac (21.5-inch, Late 2013)

iMac Model: iMac14,3

1 2.9 GHz Intel Core i5 (i5-4570S) CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

Video Information:

NVIDIA GeForce GT 750M - VRAM: 1 GB

iMac 1600 x 900

Drives:

disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk1 - Western Digital My Passport 0827 2.00 TB

External USB 5 Gbit/s

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 - U******d (Journaled HFS+) 2.00 TB

Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (437.61 GB free)

Journaled HFS+

Mount point: /

disk1s2 - U******d 2.00 TB (418.48 GB free)

Journaled HFS+

Mount point: /Volumes/U******d

Network:

Interface en0: Ethernet

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 32.93 GB available

iCloud Status: 9 pending files

System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: Less than an hour

System Load: 1.62 (1 min ago) 1.54 (5 min ago) 0.99 (15 min ago)

Configuration Files:

/etc/hosts - Count: 15 - Corrupt!

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.aaa.windscribe.firewall_on.plist

Executable: /bin/bash ~/Library/Application Support/Windscribe/Windscribe/windscribe_pf.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.privax.osx.provpn.init.plist

Executable: /Library/Application Support/HmaProVpn/hub/init.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.privax.osx.provpn.update.plist

Executable: /Library/Application Support/HmaProVpn/components/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.privax.osx.provpn.userinit.plist

Executable: /Library/Application Support/HmaProVpn/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.privax.osx.provpn.uninstall.plist

Executable: /Library/Application Support/HmaProVpn/hub/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/Library/Extensions

[Not Loaded] TACC.kext (TechSmith Corporation, 1.0.3 - SDK 10.10)

[Not Loaded] tap.kext (20111101)

[Not Loaded] tun.kext (20111101)

/System/Library/Extensions

[Not Loaded] Soundflower.kext (1.6.6 - SDK 10.6)

[Not Loaded] Scarlett2ndGen.kext (Focusrite Audio Engineering Ltd., 1.1.6 - SDK 10.11)

[Not Loaded] ssuddrv.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.6)

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[Not Loaded] ssudmdmcontrol.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.6)

[Not Loaded] ssudmdmdata.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.6)

[Not Loaded] ssudmtp.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.5)

[Not Loaded] ssudserial.kext (DEVGURU Co., Ltd., 1.4.28 - SDK 10.6)

Startup Items:

tap Path: /Library/StartupItems/tap

tun Path: /Library/StartupItems/tun

System Launch Agents:

[Not Loaded]	9 Apple tasks
[Loaded]	179 Apple tasks
[Running]	102 Apple tasks

System Launch Daemons:

[Not Loaded]	34 Apple tasks
[Loaded]	194 Apple tasks
[Running]	102 Apple tasks
[Other]	3 Apple tasks

Launch Agents:

[Not Loaded]	com.privax.osx.provpn.update-agent.plist (Privax LTD - installed 2018-03-21)
[Not Loaded]	com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-03-23)
[Not Loaded]	com.privax.osx.provpn.userinit.plist (? 67c085ac - installed 2018-03-21)
[Not Loaded]	com.tidalpoolsoftware.macproxy.application.plist (? 2f2a9016 - installed 2013-11-18)
[Not Loaded]	com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-09-15)
[Not Loaded]	org.macosforge.xquartz.startx.plist (? d225a7da - installed 2015-10-16)
[Not Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Not Loaded]	com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Not Loaded]	com.oracle.java.Java-Updater.plist (? e4747c65 - installed 2017-12-20)
[Not Loaded]	com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)

Launch Daemons:

[Not Loaded]	com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Not Loaded]	com.tunnelbear.mac.tbeard.plist (? b9236302 - installed 2017-06-01)
[Not Loaded]	com.privax.osx.provpn.update.plist (? fd9cf200 - installed 2018-03-21)
[Not Loaded]	com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2017-06-01)
[Not Loaded]	com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2016-12-05)
[Not Loaded]	com.privax.osx.provpn.uninstall.plist (? 380b6204 - installed 2018-03-21)
[Not Loaded]	com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-03-23)
[Not Loaded]	com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-12-28)
[Not Loaded]	com.privax.osx.provpn.init.plist (? 7a8b0cb3 - installed 2018-03-21)
[Not Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-24)
[Not Loaded]	com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20)
[Not Loaded]	org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2015-10-16)
[Not Loaded]	net.sf.tuntaposx.tap.plist (Apple, Inc. - installed 2018-01-19)
[Not Loaded]	com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Not Loaded]	net.sf.tuntaposx.tun.plist (Apple, Inc. - installed 2018-01-19)
[Not Loaded]	com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Not Loaded]	com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-19)
[Not Loaded]	com.zeobit.MacKeeper.AntiVirus.plist (? 2245d449 - installed 2014-03-20)
[Not Loaded]	com.aaa.windscribe.firewall_on.plist (? 14079296 - installed 2017-10-25)
[Not Loaded]	com.tidalpoolsoftware.macproxy.kext.plist (Apple, Inc. - installed 2018-01-19)
[Not Loaded]	synmacph.plist (Bolton Software Ltd - installed 2014-03-26)

User Login Items:

com.adobe.SwitchBoard.monitor.plist MachInit

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-03-23)

FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-19)

QuickTime Plugin: 7.7.3 (installed 2018-01-31)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-03-21)

AdobePDFViewer: 18.011.20038 (installed 2018-03-21)

Flash Player: 29.0.0.113 (installed 2018-03-19)

Silverlight: 5.1.30514.0 (installed 2014-10-07)

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-19)

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26)

ZoomUsPlugIn: 4.1.18796.0103 (installed 2018-01-04)

3rd Party Preference Panes:

Flash Player (installed 2018-02-24)

Java (installed 2018-01-19)

Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 561.74 GB

Destinations:

U******d [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 22

Oldest backup: 2018-03-25 20:50:26

Last backup: 2018-03-27 08:35:32

Top Processes by CPU:

Process (count)	Source	% of CPU
kernel_task	Apple	4
WindowServer	Apple	2
com.apple.photos.ImageConversionService	Apple	1
knowledge-agent	Apple	0
trustd (3)	Apple	0

Top Processes by Memory:

Process (count)	Source	RAM usage
kernel_task	Apple	508 MB
Finder	Apple	117 MB
com.apple.WebKit.WebContent (2)	Apple	116 MB
sandboxd	Apple	107 MB
WindowServer	Apple	83 MB

Top Processes by Network Use:

Process	Source	Input	Output
nsurlsessiond	Apple	15 KB	38 MB
mDNSResponder	Apple	98 KB	33 KB
apsd	Apple	13 KB	18 KB
netbiosd	Apple	3 KB	2 KB

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
WindowServer	Apple	2
ReportCrash	Apple	1
MRT	Apple	0
cloudd	Apple	0
suggestd	Apple	0

Virtual Memory Information:

Available RAM	5.38 GB
Free RAM	16 MB
Used RAM	2.62 GB
Cached files	5.37 GB
Swap Used	256 KB

Software Installs (past 30 days):

Name	Version	Install Date
Bitdefender Virus Scanner	3.10	2018-03-25

Clean up:

/Library/LaunchDaemons/com.zeobit.MacKeeper.AntiVirus.plist

/Library/Application Support/MacKeeper/AntiVirus.app/Contents/MacOS/AntiVirus

Executable not found

/Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

/Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

Executable not found

/Library/LaunchAgents/com.tidalpoolsoftware.macproxy.application.plist

/Library/PreferencePanes/MacProxy.prefPane/Contents/Resources/MacProxy.app/Conte nts/MacOS/MacProxy

Executable not found

Diagnostics Information (past 7 days):

2018-03-27 09:49:09 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-03-27 05:57:20 Adobe CEF Helper.app Crash (once)

2018-03-26 13:58:42 lsd Crash (once)

LaunchServices: savedDB WAS seeded, status 0. Failed attempting to remap database, abort to trigger seeding.

abort() called

2018-03-26 09:17:13 BitdefenderVirusScanner.app CPU (once)

2018-03-25 04:03:05 HMA! Pro VPN.app Crash (once)

fatal error: Could not initialize licensing service within 60 seconds: file /Users/teamcity/buildAgent/work/221be761c271abda/build/branches/mac_stable/MacO S/SecureLine/application/AVAVPNHelper/AVAVPNHelper/src/LicensingService.swift, line 172

2018-03-24 13:23:54 com.apple.WebKit.WebContent CPU (once)

End of report

Reply

Answer 5

Kappy

Level 10

361,765 points

Mar 27, 2018 12:15 PM in response to norrimac

I found this one MacKeeper launch daemon: com.zeobit.MacKeeper.AntiVirus.plist. It is not being loaded but it would not hurt to remove it from /Library/LaunchDaemons/.

In Diagnostics, I note the mention of BitDefender item that crashed but did not see it in the main report except for Installs in past 30 days. Also, it appears you have a problem with your Pro VPN software.

Reply

Answer 6

etresoft

Level 8

47,244 points

Mar 27, 2018 2:56 PM in response to norrimac

Hello norrimac,

You are running in safe mode. EtreCheck is essentially useless in safe mode. Please download the latest version of EtreCheck (4.1.4) and run in normal mode.

Reply