imac running extremely slow
Hello,
My iMac is running extremely slowly. I have uninstalled virus software and run a check on EtreCheck. Any assistance would be very much appreciated. Thank you for your time.
EtreCheck version: 5.0.9 (5A020)
Report generated: 2018-11-30 06:57:52
Download EtreCheck from https://etrecheck.com
Runtime: 4:26
Performance: Good
Problem: Computer is too slow
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (21.5-inch, Late 2013)
iMac Model: iMac14,1
1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
Video Information:
Intel Iris Pro - VRAM: 1536 MB
iMac 1600 x 900
Drives:
disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 1000.00 GB
disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 112.59 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 42 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 513 MB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 4.29 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 1000.00 GB (882.35 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] (Shared - 4.29 GB used)
APFS
Mount point: /private/var/vm
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Mojave 10.14.1 (18B75)
Time since boot: About 3 hours
Security:
| System | Status |
|---|---|
| Gatekeeper | Enabled |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.sierrawireless.SierraSerial.plist
Executable: /System/Library/Extensions/SierraSerial.kext/Contents/Resources/SierraTDI
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.sierrawireless.SierraReset.plist
Executable: /Library/Sierra/SierraReset
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.sierrawireless.SWoCMon.plist
Executable: /Library/Sierra/SierraSWoCMon
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
58 32-bit apps
Kernel Extensions:
/Applications/zoom.us.app
[Not Loaded] ZoomAudioDevice.kext (1.1 - SDK 10.8)
/System/Library/Extensions
[Not Loaded] NovatelWireless3G.kext (v2.2.8 (3))
[Not Loaded] NovatelWirelessFilter.kext (1.2)
[Not Loaded] SierraDevSupport.kext (2.0.4.0)
[Not Loaded] SierraFSCSupport.kext (2.0.4.0)
[Not Loaded] SierraODSupport.kext (2.0.5.0)
[Loaded] SierraSerial.kext (1.0.1.0)
[Not Loaded] SMSIWirelessUSB.kext (2.0.0)
[Not Loaded] BlackberryUSB.kext (3.0.11)
[Not Loaded] BlackberryUSBDev.kext (3.0.11)
/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins
[Not Loaded] NovatelWireless3GData.kext (v2.2.8 (3))
/System/Library/Extensions/SMSIWirelessUSB.kext/Contents/PlugIns
[Not Loaded] USBCompositeKicker.kext (1.0.0)
[Not Loaded] SMicroUSBSerial.kext (2.0.0)
System Launch Agents:
| [Not Loaded] | 15 Apple tasks |
| [Loaded] | 166 Apple tasks |
| [Running] | 117 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 43 Apple tasks |
| [Loaded] | 171 Apple tasks |
| [Running] | 120 Apple tasks |
| [Other] | 2 Apple tasks |
Launch Agents:
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) |
Launch Daemons:
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-11-15) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-18) |
| [Running] | com.sierrawireless.SierraSerial.plist (? dafdfb1c - installed 2009-08-31) |
| [Running] | com.adobe.ARM.***.plist (? ce3c8c7a - installed 2017-01-13) |
| [Running] | com.sierrawireless.SierraReset.plist (? c3d62c61 - installed 2009-12-01) |
| [Running] | com.sierrawireless.SWoCMon.plist (? e6b09f25 - installed 2009-12-01) |
User Launch Agents:
| [Other] | com.mackeeper.MacKeeper.Helper.plist (? 0 - installed 2016-10-11) |
| [Loaded] | com.adobe.ARM.***.plist (? 0 - installed 2016-12-17) |
Internet Plug-ins:
Flip4Mac WMV Plugin: 3.2.0.16 (installed 2014-03-26)
RhapsodyPlayerEngine: 1.1.0 (installed 2007-12-08)
QuickTime Plugin: 7.7.3 (installed 2018-10-24)
CANONiMAGEGATEWAYDL: 3.0.0.2 (installed 2009-03-06)
AdobePDFViewer: 11.0.19 (installed 2017-01-13)
AdobePDFViewerNPAPI: 11.0.19 (installed 2017-01-13)
Flash Player: 31.0.0.153 (installed 2018-11-27)
FlashPlayer-10.6: 31.0.0.153 (installed 2018-11-27)
iPhotoPhotocast: 7.0 (installed 2014-03-25)
Silverlight: 5.1.20913.0 (installed 2014-03-26)
JavaAppletPlugin: 15.0.1 (installed 2014-03-26)
User Internet Plug-ins:
ZoomUsPlugIn: 3.5.47151.0412 (installed 2016-04-14)
3rd Party Preference Panes:
Flash Player (installed 2018-11-15)
Flip4Mac WMV (installed 2013-03-29)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 1000.00 GB - Disk used: 117.65 GB
Destinations:
M*************c [Local] (Last used)
Total size: 3.00 TB
Total number of backups: 4
Oldest backup: 2013-07-23 17:10:23
Last backup: 2018-11-28 18:11:09
Performance:
System Load: 2.15 (1 min ago) 1.73 (5 min ago) 1.72 (15 min ago)
Nominal I/O speed: 1.26 MB/s
File system: 33.06 seconds
Write speed: 96 MB/s
Read speed: 97 MB/s
CPU Usage:
| Type | Overall | Individual cores | |||
| System | 3 % | 5 % | 3 % | 2 % | 1 % |
| User | 27 % | 25 % | 35 % | 29 % | 19 % |
| Idle | 71 % | 70 % | 63 % | 70 % | 80 % |
Top Processes by CPU:
| Process (count) | Source | CPU | Location |
| com.apple.Safari.History | Apple | 99.86 % | |
| kernel_task | Apple | 5.68 % | |
| WindowServer | Apple | 4.84 % | |
| EtreCheckPro | Etresoft, Inc. | 2.80 % | |
| storedownloadd | Apple | 2.70 % |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| EtreCheckPro | Etresoft, Inc. | 479 MB | |
| com.apple.Safari.History | Apple | 469 MB | |
| MTLCompilerService (30) | Apple | 450 MB | |
| softwareupdated | Apple | 426 MB | |
| com.apple.WebKit.WebContent (3) | Apple | 272 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| storedownloadd | Apple | 843 MB | 4 KB | |
| mDNSResponder | Apple | 45 KB | 22 KB | |
| apsd | Apple | 5 KB | 4 KB | |
| netbiosd | Apple | 3 KB | 2 KB |
Virtual Memory Information:
| Available RAM | 2.40 GB |
| Free RAM | 15 MB |
| Used RAM | 5.60 GB |
| Cached files | 2.38 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Gatekeeper Configuration Data | 156 | 2018-10-31 |
| Adobe Flash Player | 31.0.0.153 | 2018-11-27 |
| Numbers | 5.0 | 2018-11-30 |
| Pages | 7.0 | 2018-11-30 |
Clean up:
~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist
/Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper
Executable not found
Diagnostics Information (past 7 days):
2018-11-30 06:07:44 Safari.app Crash
/Applications/Safari.app
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** +[NSString stringWithUTF8String:]: NULL cString' terminating with uncaught exception of type NSException abort() called |
2018-11-30 05:38:26 com.apple.Safari.History CPU
/System/Library/PrivateFrameworks/SafariShared.framework/Versions/A/XPCServices/ com.apple.Safari.History.xpc/Contents/MacOS/com.apple.Safari.History
2018-11-30 03:52:58 iPhoto.app Crash
/Applications/iPhoto.app
dyld: launch, loading dependent libraries |
End of report
iMac, macOS Mojave (10.14.1)
