Touch screen unresponsive
my Apple Watch won’t respond to touch screen. Unable to do a factory reset because the phone and Iwatch won’t connect. Can’t erase all data. Unable to get past entering passcode.
User profile for user:
Joseph_S.
User level:
Community Specialist
Hello Beckac2613,
Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are experiencing issues with the display on your Apple Watch not responding to touch, even after trying some troubleshooting steps. At this point, please try force restarting your Apple Watch, and then contact Apple or your local Apple Store or Apple Authorized Service Provider for further help.
Cheers!
Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are experiencing issues with the display on your Apple Watch not responding to touch, even after trying some troubleshooting steps. At this point, please try force restarting your Apple Watch, and then contact Apple or your local Apple Store or Apple Authorized Service Provider for further help.
Force restart your Apple Watch
Don’t force restart your Apple Watch if you're updating watchOS. After you see the Apple logo and progress wheel on your Apple Watch, leave your Apple Watch alone until the update finishes.
You should force restart your device as a last resort and only if it's not responding. To force restart your Apple Watch, press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.
How to restart your Apple Watch - Apple Support
Apple Watch Service Answer Center - Apple Support
Apple - Find Locations - Country Selector
Cheers!