How do I rename a scanned document on my MacBook Pro? It will not let me click on it when its in the Document folder.

I scanned a document into the Documents folder and it will not allow me to edit, rename, or anything. If I scan to my desktop it works fine. What am I doing wrong that it won't allow me to even click on it when its in the Document folder? Thanks.

MacBook Pro, iOS 11.3

Posted on Mar 29, 2018 12:57 PM

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Question marked as Top-ranking reply

Posted on Apr 2, 2018 8:38 AM

Hi paula-sue,

It sounds like when you scan documents to your Documents directory, you're unable to edit the file, but it works fine when saved to your desktop. I'm happy to provide some help for this issue.

I recommend using the article below to reset the permissions on your directories:

Resolve issues caused by changing the permissions of items in your home folder - Apple Support


Reset permissions

If the issue started after changing the permissions of items in your home folder, reset permissions:

  1. From the Finder menu bar, choose Go > Home. Your home folder opens.
  2. Choose File > Get Info. An Info window for your home folder opens.
  3. If the Sharing & Permissions section at the bottom of the window isn't open, click the triangle User uploaded file in that section to open it.
  4. If the Lock button at the bottom of the window shows a closed lock User uploaded file , click the lock and enter an administrator name and password.
  5. Click the Action menu User uploaded file in the bottom corner of the window, then choose “Apply to enclosed items.” Click OK to confirm the action. A progress bar appears at the top of the window.
    User uploaded file
  6. When the progress bar completes, open the Terminal app, which is in the Utilities folder of your Applications folder.
  7. Paste or type this command in Terminal, then press Return:

    diskutil resetUserPermissions / `id -u`


    On U.S. keyboards, the ` character is just above the Tab key. After entering the diskutil command, if Terminal says that permissions reset on user home directory failed (error -69841), enter
    chflags -R nouchg ~
    , then enter the diskutil command again.
  8. When the process completes, quit Terminal.



If you continue having the same issue, let us know if you have this problem with other documents already saved in that directory, or if this happens when you create a new textedit or Pages document and save it in that directory.

Thanks for using the Apple Support Communities. Cheers!
1 reply
Question marked as Top-ranking reply

Apr 2, 2018 8:38 AM in response to paula-sue

Hi paula-sue,

It sounds like when you scan documents to your Documents directory, you're unable to edit the file, but it works fine when saved to your desktop. I'm happy to provide some help for this issue.

I recommend using the article below to reset the permissions on your directories:

Resolve issues caused by changing the permissions of items in your home folder - Apple Support


Reset permissions

If the issue started after changing the permissions of items in your home folder, reset permissions:

  1. From the Finder menu bar, choose Go > Home. Your home folder opens.
  2. Choose File > Get Info. An Info window for your home folder opens.
  3. If the Sharing & Permissions section at the bottom of the window isn't open, click the triangle User uploaded file in that section to open it.
  4. If the Lock button at the bottom of the window shows a closed lock User uploaded file , click the lock and enter an administrator name and password.
  5. Click the Action menu User uploaded file in the bottom corner of the window, then choose “Apply to enclosed items.” Click OK to confirm the action. A progress bar appears at the top of the window.
    User uploaded file
  6. When the progress bar completes, open the Terminal app, which is in the Utilities folder of your Applications folder.
  7. Paste or type this command in Terminal, then press Return:

    diskutil resetUserPermissions / `id -u`


    On U.S. keyboards, the ` character is just above the Tab key. After entering the diskutil command, if Terminal says that permissions reset on user home directory failed (error -69841), enter
    chflags -R nouchg ~
    , then enter the diskutil command again.
  8. When the process completes, quit Terminal.



If you continue having the same issue, let us know if you have this problem with other documents already saved in that directory, or if this happens when you create a new textedit or Pages document and save it in that directory.

Thanks for using the Apple Support Communities. Cheers!

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How do I rename a scanned document on my MacBook Pro? It will not let me click on it when its in the Document folder.

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