Homepod pausing music

My Homepod has been pausing music on its own for a few days now and on one or two occasions skipped a song too. I'm not using AirPlay to control it from my phone, but just streaming playlists or albums from my Apple library directly through the Homepod.

Most of the time it just pauses a song after 1 or 2 seconds of playing and I can tell it to play again then it's fine. A few times when I told it to play after it paused by itself, it either started with a new song (when I was shuffling a playlist) or skipped a from the 3rd to the 5th track when I was playing an album.


I've had my Homepod for 3 weeks now and it was fine for the first two weeks, so this is a fairly recent development. I've tried reseting it by unplugging and plugging it back in and reseting my wifi router. It keeps happening. Any other ideas what's causing this/how to fix other than hoping a software update corrects it soon?

Posted on Mar 30, 2018 8:13 AM

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Posted on Jul 18, 2018 4:42 PM

I've had this same problem, with two Homepods paired as a stereo.


Working with Apple Support they had me unplug one HomePod.

Then ask the other HomePod to play music and it did without issue.

Then unplug the second HomePod and re-plug in the other. Ask Siri to play music again which it did.

Then plug the other back in, asking Siri to play music again which it did without fail.


Prior to this simple solution i had conducted power unplugs on both reseting them. Even hard resetting both and could not get my HomePods to play music beyond the 2 second pause.

104 replies

Apr 13, 2018 2:57 PM in response to jgpsolo

So far, I’m having the best luck I have since this problem developed. I am using the iPhone as a control tool, but not through airplay. I also have my preferences set to allow just people sharing this “home”. It’s played for about three or four hours nonstop now, I different playlists and switching around tracks.


However, I am not happy about waiting all this time until HomePod was released ( I bought mine on the first day), only to see that it hadn’t been properly tested for bugs.

Apr 23, 2018 7:20 PM in response to Bruce Fisher

Hi Bruce, understood.


If if you are referring to multi-room syncing, yes that will not work with Siri or AirPlay. This feature might work (and I say that sarcasticall) with AirPlay 2.


I can engage Siri commands on each HomePod individually and have it play...and eventually pause or stop.

I can also stream from one of our iPad’s to a single HomePod where it too will play for a random time period and then pause or stop completel. All beyond frustrating and aggravating and the polar opposite of why we wanted the HomePod to begin with. We live and work out of our home and play smooth jazz in the background for a minimum of 12 to 14 hours per day (ha, and night) so the HomePods have been a complete failure so far. ~W

Apr 27, 2018 6:52 PM in response to gpelkofs

I believe it is iOS 11.3 rather than the HomePod. I am experiencing the exact same thing on my iPhone (7 Plus). And this was happening when I was on 11.2


11.3.1 was released the other day, but haven’t upgraded yet.

I wanted to wipe my phone and restore first.


Did that last night, but iOS 11.3 still does a random or intermittent pause on my phone.


Sometimes the podcast audio will cease, but it’s still playing because I can see the elapsed time in seconds is still running.


Other times, it will literally PAUSE. It doesn’t restart unless I press the play arrow.

Jul 18, 2018 4:19 AM in response to gpelkofs

Hi, here is an 'Update' to all having issues with Airplay & HP.


I have been in contact with Apple several times, anyway had a phone call from them last week. The Engineers have finally accepted that there is an issue for some of us using iTunes via Airplay to HP.


I await another call for the resulting fix ( which comes as an update ).


In the mean time I think I have found a fix to our little problem .


First I live in the UK so unsure how anyone else's Router works , here n the UK our Router has 2 frequencies ( 2.4 & 5mhz ), 5 is the stronger one and better to use, less congestion in the airways around you.


Most Routers auto set to the 2.4, but ( I have discovered ) if you log in to your Router via a browser ( example: 192.168.1.255 ), log in with your Admin Password, then in one of the option you can separate the 2 frequencies.

Do this and then 'Save' It is important that you save every action you do here.


You then turn off the 2.4 leaving only 5mhz available ( Save ).


One thing to note when you separate the 2 the 5mhz will have -5 for example at the end of your Hub name ( ab23c - 5 ).


Go to all your Wifi devices, settings, wifi, and 'forget this network' It will then look for other networks, click on the new one ( with the -5 for example ), enter password and away you go.


You might well have to re-start your HP, even re-set and then set up again using the Home App.


Since then everything has worked just fine, no pauses zero.


You could even set the IP address for your HP as 'static' ( always use this IP address ).


Anyway I hope this helps, please pass on to all other threads in the HP community


Regards


Steve

Oct 5, 2018 1:23 PM in response to Vancouver22

I have a huge personal library. I did not want to buy Apple Music but was having trouble getting my HomePod to work well without it. Experimenting, if I tell my HomePod to play a playlist of mine, it will stop when that playlist is over. It appears to remember its place, finishing up on the last song it played, and I suspect that with a playlist that is 3 evenings long, it will stop after 3 evenings.


I just told my HomePod to play "Leon Redbone on repeat", and I think that is the solution I asked for, thank-you. (I picked a relatively short Apple Music list so I can see if it lasts until bedtime). (And my first selection Siri picked a song that kind of sounded like what I asked for)


Apple Music has some other quirks as well. Some of the songs I download won't let me rate with stars!?!?!? But I'm very happy that they come with lyrics. I just paid for a year. I'd very much like Apple to have a fully current list of


I also subscribe to a paid podcast. I enter the URL in iTunes and can listen there. Then if I want to listen to it on my HomePod, I have to use AirPlay, as I haven't figured out how to get my HomePod to do it. (The free version has the same name). Maybe I can rename podcasts and radio stations on my iTunes so Siri can shortcut them.

Nov 27, 2018 9:12 AM in response to Vancouver22

Try this:


Hi, here is an 'Update' to all having issues with Airplay & HP.


I have been in contact with Apple several times, anyway had a phone call from them last week. The Engineers have finally accepted that there is an issue for some of us using iTunes via Airplay to HP.


I await another call for the resulting fix ( which comes as an update ).


In the mean time I think I have found a fix to our little problem .


First I live in the UK so unsure how anyone else's Router works , here n the UK our Router has 2 frequencies ( 2.4 & 5mhz ), 5 is the stronger one and better to use, less congestion in the airways around you.


Most Routers auto set to the 2.4, but ( I have discovered ) if you log in to your Router via a browser ( example: 192.168.1.255 ), log in with your Admin Password, then in one of the option you can separate the 2 frequencies.

Do this and then 'Save' It is important that you save every action you do here.


You then turn off the 2.4 leaving only 5mhz available ( Save ).


One thing to note when you separate the 2 the 5mhz will have -5 for example at the end of your Hub name ( ab23c - 5 ).


Go to all your Wifi devices, settings, wifi, and 'forget this network' It will then look for other networks, click on the new one ( with the -5 for example ), enter password and away you go.


You might well have to re-start your HP, even re-set and then set up again using the Home App.


Since then everything has worked just fine, no pauses zero.


You could even set the IP address for your HP as 'static' ( always use this IP address ).


One other thing here, just so everyone knows, I play my Music via my Mac Mini ( iTunes Library )


Anyway I hope this helps, please pass on to all other threads in the HP community


Regards


Steve


PS: I now have 2 HPods and they work beautifully zero problems since I moved to the 5 MHz option

Dec 3, 2018 4:59 PM in response to gpelkofs

So frustrated about this. Running it on a linksys mesh network. It drops tunes. Just stops in the middle of payback. Sometime Siri come on as if youve asked a question when no questions asked. Reset many times.


One fix that seems to have worked is disabling “hey Siri” via the home app, so it’s just acting as a speaker playing Apple Music from an iPhone, iPad or iMac.


This isn’t why I pay extra for Apple. Going to take it back to the Apple store tomorrow and see if I can get my money back and go buy a Sono. I should”d not be worrying about this or messing with it.

Feb 23, 2019 6:31 PM in response to markdbohn

I'd very much like the solution to this issue. I've updated thee software to the latest version, reset the HomePod several times; tried changing my network to 5 ghz. I've tried turning off/on WMM. Only thing that works for me is pressing the airplay button in the iTunes app and making sure there is a check mark next to the homepod.


However, this means I cannot stream from my phone or from movies playing from my Macbook Pro without these random 2-4 second "lip-syncing" pauses while the movie/song goes on.

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Homepod pausing music

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