exchange contacts not showing in whatsapp ios after 11.3 upgrade

Hi, after ios 11.3 upgrade (mar 29, 2018) on my iphone x, whatsapp would only see contacts from icloud, and not from an exchange account. all privacy settings seem to be in place to allow contacts access to whatsapp. any idea?

iPhone X, iOS 11.3

Posted on Mar 30, 2018 10:00 AM

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Posted on Apr 8, 2018 11:31 AM

It’s not a whatsapp issue.. it is the fact that as of iOS 11.3 your company contacts are now considered managed data and unmanaged apps can’t access it. One way to solve it is to define whatsapp as a managed app in your mdm and then it will be allowed to access your managed contacts

33 replies

Apr 8, 2018 11:37 AM in response to MyMj

It’s not a whatsapp issue.. it is the fact that as of iOS 11.3 your company contacts are now considered managed data and unmanaged apps can’t access it. One way to solve it is to define whatsapp as a managed app in your mdm and then it will be allowed to access your managed contacts. But your information security officer needs to approve such a solution. It may be that in your company the information security prefers that whatsapp and other 3rd party apps do not have access to company conta

Apr 6, 2018 12:05 AM in response to leventist

This is an expected behaviour if you have a phone issued by your Company and their respective MDM solution in use.

Since iOS 11.3 Apple introduced a new EMM / MDM feature which containerizes Contacts from being used by Apps which are not installed by your Companies MDM, so-called unmanaged Apps.


The ways described how to get those Contacts back showing up in Apps like WhatsApp are more or less violations of your use of a Company owned and managed iPhone / iPad / Mac.


But thats just me saying, you may get in touch with your admin at work and have them explain it to you.

Apr 2, 2018 12:52 AM in response to leventist

Read here:

http://www.brianmadden.com/opinion/My-analysis-of-Apple-iOS-113-and-other-spring -EMM-updates


Lastly, according to the notes for one of the 11.3 betas, contacts are now treated as managed data. This is similar to the ‘open in’ controls introduced all the way back in iOS 7. If an app or email account is managed by MDM, then associated contacts cannot be accessed by unmanaged apps and accounts

Apr 3, 2018 5:07 AM in response to leventist

Hi Leventist,

I just copied the contacts from Exchange to iCloud by using outlook 2016 under windows (copy and paste).

under MacOS (High Sierra) apple contacts app can't access exchange contacts, and Outlook under mac can't access iCloud.

so I fired up a Windows-VM and did it under windows. There may be a better way, but this was the one I used.

Good Luck.

Cheers

Apr 3, 2018 12:21 AM in response to panchososa694

- Thanks Panschososa, but I don't agree with your statement at all -

What is one of the core functions of the OS?

if not to provide the subsystem for inter Apps communication and data exchange.

contacts is an apple app, but why can whatsapp and Contact Mover access the contacts, if they are Exchange contacts?

The issue is caused by iOS 11.3, since nothing has changed on the phone except the iOS upgrade to 11.3.

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exchange contacts not showing in whatsapp ios after 11.3 upgrade

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