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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi, after ios 11.3 upgrade (mar 29, 2018) on my iphone x, whatsapp would only see contacts from icloud, and not from an exchange account. all privacy settings seem to be in place to allow contacts access to whatsapp. any idea?
iPhone X, iOS 11.3
It’s not a whatsapp issue.. it is the fact that as of iOS 11.3 your company contacts are now considered managed data and unmanaged apps can’t access it. One way to solve it is to define whatsapp as a managed app in your mdm and then it will be allowed to access your managed contacts
Welcome to my world...
If you're facing this issue then it's most probably that your contacts are stored in Exchange and not in Gmail, Outlook.com, etc.
So the newest on this is that Apple have implemented a security measure to protect your contacts and are not allowing WhatsApp and other 3rd-party apps from accessing the iPhone's contacts, hence the empty WhatsApp contacts list.
The Apple folks are discovering it as we speak and will tell you "not my problem, check with WhatsApp", the WhatsApp folks are discovering it and telling you "not my problem, check with Apple" and the infinite loop syndrome is on.
Yes you can export your Exchange contacts and store them in Gmail or Outlook.com or even store them on the iPhone itself but no, I don't want to do that (or iCloud of course).
I want WhatsApp and other 3rd-party tools to recognise the need to support this new privacy protection mechanism.
Long story short, don't waste your time and wait patiently for all those guys to recognise the issue 😠
In the meantime, enjoy the alias given by WhatsApp to the contact speaking to you on WhatsApp (if any 😢)...
Tchoum999
Look at this forum. https://www.easeus.com/iphone-data-transfer/transfer-outlook-contacts-to-icloud. html
If you chose Option 1, once you have installed the iCloud control panel and tick the Contacts sync option, when you go to Outlook and click on contacts, you will see iCloud contacts too there. You can physically copy (Cntr + C) from your normal exchange contacts and paste (Control + V) to the iCloud contacts from within Outlook contacts. Option 2 also works.
Got it.
exchange contacts not showing in whatsapp ios after 11.3 upgrade
