You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sleep Wake Failure with High Sierra 10.13.4

Since installing 10.13.4 on both of my iMacs, I have noticed a Sleep Wake Failure on my 2012 iMac.


Once it has gone to sleep, it will display the log in screen, I enter my password and it will hang. The only solution is to hard reset the system, where it will "bong" twice before presenting me with the login screen (NB: It is File Vault enabled).


This did not happen until I installed 10.13.4 prior to that it was working perfectly.


I don't seem to get this error on my 2017 iMac.

iMac (27-inch, Late 2012), macOS High Sierra (10.13.4), FileVault enabled

Posted on Mar 31, 2018 2:15 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 3, 2018 6:51 AM

I am having the same issue with my 2017 iMac. It started right after installing Mac OS High Sierra 10.13.4. Instead of sleeping, it goes into a sort of comatose state. When I try to wake my iMac, I get a black, unresponsive screen. At this point, I have to use the power button to do a hard reboot.

Other times I get a log in screen, but the mouse and keyboard are unresponsive, so I have to do the hard reboot anyway.

126 replies

Jun 11, 2018 2:45 PM in response to RobbUnknown Error

Decrypt/re-encrypting did not correct the issue for me, it got worse, had to unplug and walk away for about an hour. Below is my timeline;


Same problem here also, mac mini 2012, started exactly after the 10.13.4 update.

I get the hang, log in screen with unresponsive keyboard and mouse, and I am using FileVault. Have already tried all of the recommended fixes including reinstalling macOS with negative result.

Since I should not have to relinquish FileVault, I'm looking for more options. Have not heard anything from Apple yet. One thing I am going to try tonight is running with the SLEEP MODE turned OFF;

{Choose Apple menu > System Preferences, then click Energy Saver}

I have read some tech notes that indicate the sleep mode has a record of interfering with log ons and boot ups as well as keyboard/mouse malfunctions.

I've seen where there is a 'combo update' available on this thread, not ready to try that yet. Anyone else with any ideas (except turn off FileVault) are welcome. toodles.


Update. After months of this issue every day, after turning off Sleep Mode, day one, the mini logged in normally with File Vault turned ON and all settings as they were prior to the update. Will run it a few days and advise.


Update 2; This works for me, turn OFF Sleep mode. {Choose Apple menu > System Preferences, then click Energy Saver}.

5 days into it and no problems logging it on. Try it, you'll like it.

However,,,,(there's always a however), now I discovered that I have to manually update passwords in Safari, and they don't stick unless I restart after updating said password(s). I don't know if this bug came with the update, or if it started when I turned off sleep mode.

For now this fix works for the log-on fiasco.

C'mon Apple, I am running out of bug spray.

UpDate 3; Updated to 10.13.5, this DID NOT resolve the sleep/wake failure with hang, log in screen with unresponsive keyboard and mouse, forcing me to hard shut down and start again. It DID resolve the weird password thing I listed above. Had to Turn OFF Sleep Mode again. File Vault is ON.

UpDate 4; Decrypt/Re-Encrypting did not correct the issue for me, it got worse, had to unplug and walk away for about an hour. The only thing that has worked is turn off the sleep mode {Choose Apple menu > System Preferences, then click Energy Saver}.

It appears that everyone's hardware and configuration differences have an effect on the fix (or no fix). I'm not a software engineer, but it's obvious that 10.13.4 created the sleep mode/log on problem and 10.13.5 made the problem worse. It's also obvious that there is a root issue (one if not more) revolving around the sleep mode. Hint Hint Apple!

Jun 11, 2018 3:18 PM in response to yetanothervince

I am back in office and doing some more testing. On my Macbook Air 2017, clean install 10.13.4 and upgraded to 10.13.5 seems to fixed this issue. The computer indeed went to hibernate and wake up without requiring a cold boot.


I would recommend anyone doing more testing to reset to defaults via command line:


sudo pmset -a restoredefaults


I am testing this on 10.14 Beta and so far this issue has disappeared.

Jun 14, 2018 8:16 AM in response to pkwong@sd38

Update,

6/14/18- reset defaults via command line, did not work. To date the only thing that has worked is turn OFF sleep mode, fyi.

my previous posts:


Decrypt/re-encrypting did not correct the issue for me, it got worse, had to unplug and walk away for about an hour. Below is my timeline;


Same problem here also, mac mini 2012, started exactly after the 10.13.4 update.

I get the hang, log in screen with unresponsive keyboard and mouse, and I am using FileVault. Have already tried all of the recommended fixes including reinstalling macOS with negative result.

Since I should not have to relinquish FileVault, I'm looking for more options. Have not heard anything from Apple yet. One thing I am going to try tonight is running with the SLEEP MODE turned OFF;

{Choose Apple menu > System Preferences, then click Energy Saver}

I have read some tech notes that indicate the sleep mode has a record of interfering with log ons and boot ups as well as keyboard/mouse malfunctions.

I've seen where there is a 'combo update' available on this thread, not ready to try that yet. Anyone else with any ideas (except turn off FileVault) are welcome. toodles.


Update. After months of this issue every day, after turning off Sleep Mode, day one, the mini logged in normally with File Vault turned ON and all settings as they were prior to the update. Will run it a few days and advise.


Update 2; This works for me, turn OFF Sleep mode. {Choose Apple menu > System Preferences, then click Energy Saver}.

5 days into it and no problems logging it on. Try it, you'll like it.

However,,,,(there's always a however), now I discovered that I have to manually update passwords in Safari, and they don't stick unless I restart after updating said password(s). I don't know if this bug came with the update, or if it started when I turned off sleep mode.

For now this fix works for the log-on fiasco.

C'mon Apple, I am running out of bug spray.

UpDate 3; Updated to 10.13.5, this DID NOT resolve the sleep/wake failure with hang, log in screen with unresponsive keyboard and mouse, forcing me to hard shut down and start again. It DID resolve the weird password thing I listed above. Had to Turn OFF Sleep Mode again. File Vault is ON.

UpDate 4; Decrypt/Re-Encrypting did not correct the issue for me, it got worse, had to unplug and walk away for about an hour. The only thing that has worked is turn off the sleep mode {Choose Apple menu > System Preferences, then click Energy Saver}.

It appears that everyone's hardware and configuration differences have an effect on the fix (or no fix). I'm not a software engineer, but it's obvious that 10.13.4 created the sleep mode/log on problem and 10.13.5 made the problem worse. It's also obvious that there is a root issue (one if not morrevolving around the sleep mode. Hint Hint Apple!

Jun 16, 2018 5:41 AM in response to Batfink1983

Updating to 10.13.5 solved this issue on both my iMac's. After updating on Monday, re-encrypting the Fusion Drive and resetting the energy settings to default values both iMacs go to sleep and wake up without problems. Logon is possible. No red X on the Login screen and no strange shutdowns.


The only thing I noticed was that the iMacs take much longer to wake up from deep sleep - maybe 15+ seconds.

Jul 7, 2018 3:21 AM in response to Batfink1983

I had this same issue with High Sierra on my early 2016 Macbook. Every time I closed the lid (which I do a lot) it restarted, 2 bongs and a sleepwake failure report.

I restarted the SMC and PRAM, which didn't help. I also reinstalled the OS, which was no help.

I took it to the apple store where they checked the hardware (which has no issues) and put me back to Sierra, which got rid of the issue. So I'll be skipping the update for a while.

Jul 15, 2018 4:35 AM in response to Batfink1983

Update,


7/15/18. Just adding to the thread, updated to 10.13.16, and finally decided to turn on the sleep mode at factory default. will see what happens.



6/14/18- reset defaults via command line, did not work. To date the only thing that has worked is turn OFF sleep mode, fyi.

my previous posts:


Decrypt/re-encrypting did not correct the issue for me, it got worse, had to unplug and walk away for about an hour. Below is my timeline;


Same problem here also, mac mini 2012, started exactly after the 10.13.4 update.

I get the hang, log in screen with unresponsive keyboard and mouse, and I am using FileVault. Have already tried all of the recommended fixes including reinstalling macOS with negative result.

Since I should not have to relinquish FileVault, I'm looking for more options. Have not heard anything from Apple yet. One thing I am going to try tonight is running with the SLEEP MODE turned OFF;

{Choose Apple menu > System Preferences, then click Energy Saver}

I have read some tech notes that indicate the sleep mode has a record of interfering with log ons and boot ups as well as keyboard/mouse malfunctions.

I've seen where there is a 'combo update' available on this thread, not ready to try that yet. Anyone else with any ideas (except turn off FileVault) are welcome. toodles.


Update. After months of this issue every day, after turning off Sleep Mode, day one, the mini logged in normally with File Vault turned ON and all settings as they were prior to the update. Will run it a few days and advise.


Update 2; This works for me, turn OFF Sleep mode. {Choose Apple menu > System Preferences, then click Energy Saver}.

5 days into it and no problems logging it on. Try it, you'll like it.

However,,,,(there's always a however), now I discovered that I have to manually update passwords in Safari, and they don't stick unless I restart after updating said password(s). I don't know if this bug came with the update, or if it started when I turned off sleep mode.

For now this fix works for the log-on fiasco.

C'mon Apple, I am running out of bug spray.

UpDate 3; Updated to 10.13.5, this DID NOT resolve the sleep/wake failure with hang, log in screen with unresponsive keyboard and mouse, forcing me to hard shut down and start again. It DID resolve the weird password thing I listed above. Had to Turn OFF Sleep Mode again. File Vault is ON.

UpDate 4; Decrypt/Re-Encrypting did not correct the issue for me, it got worse, had to unplug and walk away for about an hour. The only thing that has worked is turn off the sleep mode {Choose Apple menu > System Preferences, then click Energy Saver}.

It appears that everyone's hardware and configuration differences have an effect on the fix (or no fix). I'm not a software engineer, but it's obvious that 10.13.4 created the sleep mode/log on problem and 10.13.5 made the problem worse. It's also obvious that there is a root issue (one if not morrevolving around the sleep mode. Hint Hint Apple!

Sleep Wake Failure with High Sierra 10.13.4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.