Sleep Wake Failure with High Sierra 10.13.4

Since installing 10.13.4 on both of my iMacs, I have noticed a Sleep Wake Failure on my 2012 iMac.


Once it has gone to sleep, it will display the log in screen, I enter my password and it will hang. The only solution is to hard reset the system, where it will "bong" twice before presenting me with the login screen (NB: It is File Vault enabled).


This did not happen until I installed 10.13.4 prior to that it was working perfectly.


I don't seem to get this error on my 2017 iMac.

iMac (27-inch, Late 2012), macOS High Sierra (10.13.4), FileVault enabled

Posted on Mar 31, 2018 2:15 AM

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Posted on Apr 4, 2018 10:58 AM

Are you using FileVault?


From my tests, it seems that 10.13.4 cannot wake up properly if your disk is encrypted with FileVault. 😟 The result is a black screen if you wake by keyboard or mouse (or rarely a non-responsive login screen).


If you press the power button to wake instead of using the keyboard or mouse, the iMac will turn on, turn off, then turn on again to perform a cold boot.


With FileVault turned off, it wakes perfectly every time.


Anyone on 10.13.3 reading this: if you need disk encryption, do not install the 10.13.4 update!

126 replies
Question marked as Top-ranking reply

Apr 4, 2018 10:58 AM in response to ernie98

Are you using FileVault?


From my tests, it seems that 10.13.4 cannot wake up properly if your disk is encrypted with FileVault. 😟 The result is a black screen if you wake by keyboard or mouse (or rarely a non-responsive login screen).


If you press the power button to wake instead of using the keyboard or mouse, the iMac will turn on, turn off, then turn on again to perform a cold boot.


With FileVault turned off, it wakes perfectly every time.


Anyone on 10.13.3 reading this: if you need disk encryption, do not install the 10.13.4 update!

Jul 15, 2018 4:35 AM in response to Batfink1983

Update,


7/15/18. Just adding to the thread, updated to 10.13.16, and finally decided to turn on the sleep mode at factory default. will see what happens.



6/14/18- reset defaults via command line, did not work. To date the only thing that has worked is turn OFF sleep mode, fyi.

my previous posts:


Decrypt/re-encrypting did not correct the issue for me, it got worse, had to unplug and walk away for about an hour. Below is my timeline;


Same problem here also, mac mini 2012, started exactly after the 10.13.4 update.

I get the hang, log in screen with unresponsive keyboard and mouse, and I am using FileVault. Have already tried all of the recommended fixes including reinstalling macOS with negative result.

Since I should not have to relinquish FileVault, I'm looking for more options. Have not heard anything from Apple yet. One thing I am going to try tonight is running with the SLEEP MODE turned OFF;

{Choose Apple menu > System Preferences, then click Energy Saver}

I have read some tech notes that indicate the sleep mode has a record of interfering with log ons and boot ups as well as keyboard/mouse malfunctions.

I've seen where there is a 'combo update' available on this thread, not ready to try that yet. Anyone else with any ideas (except turn off FileVault) are welcome. toodles.


Update. After months of this issue every day, after turning off Sleep Mode, day one, the mini logged in normally with File Vault turned ON and all settings as they were prior to the update. Will run it a few days and advise.


Update 2; This works for me, turn OFF Sleep mode. {Choose Apple menu > System Preferences, then click Energy Saver}.

5 days into it and no problems logging it on. Try it, you'll like it.

However,,,,(there's always a however), now I discovered that I have to manually update passwords in Safari, and they don't stick unless I restart after updating said password(s). I don't know if this bug came with the update, or if it started when I turned off sleep mode.

For now this fix works for the log-on fiasco.

C'mon Apple, I am running out of bug spray.

UpDate 3; Updated to 10.13.5, this DID NOT resolve the sleep/wake failure with hang, log in screen with unresponsive keyboard and mouse, forcing me to hard shut down and start again. It DID resolve the weird password thing I listed above. Had to Turn OFF Sleep Mode again. File Vault is ON.

UpDate 4; Decrypt/Re-Encrypting did not correct the issue for me, it got worse, had to unplug and walk away for about an hour. The only thing that has worked is turn off the sleep mode {Choose Apple menu > System Preferences, then click Energy Saver}.

It appears that everyone's hardware and configuration differences have an effect on the fix (or no fix). I'm not a software engineer, but it's obvious that 10.13.4 created the sleep mode/log on problem and 10.13.5 made the problem worse. It's also obvious that there is a root issue (one if not morrevolving around the sleep mode. Hint Hint Apple!

May 29, 2018 6:28 AM in response to mmeskimen

Same problem here also, mac mini 2012, started exactly after the 10.13.4 update.

I get the hang, log in screen with unresponsive keyboard and mouse, and I am using FileVault. Have already tried all of the recommended fixes including reinstalling macOS with negative result.

Since I should not have to relinquish FileVault, I'm looking for more options. Have not heard anything from Apple yet. One thing I am going to try tonight is running with the SLEEP MODE turned OFF;

{Choose Apple menu > System Preferences, then click Energy Saver}

I have read some tech notes that indicate the sleep mode has a record of interfering with log ons and boot ups as well as keyboard/mouse malfunctions.

I've seen where there is a 'combo update' available on this thread, not ready to try that yet. Anyone else with any ideas (except turn off FileVault) are welcome. toodles.


Update. After months of this issue every day, after turning off Sleep Mode, day one, the mini logged in normally with File Vault turned ON and all settings as they were prior to the update. Will run it a few days and advise.


Update 2; This works for me, turn OFF Sleep mode. {Choose Apple menu > System Preferences, then click Energy Saver}.

5 days into it and no problems logging it on. Try it, you'll like it.

However,,,,(there's always a however), now I discovered that I have to manually update passwords in Safari, and they don't stick unless I restart after updating said password(s). I don't know if this bug came with the update, or if it started when I turned off sleep mode.

For now this fix works for the log-on fiasco.

C'mon Apple, I am running out of bug spray.

Jun 3, 2018 3:46 AM in response to Batfink1983

Same problem here also, mac mini 2012, started exactly after the 10.13.4 update.

I get the hang, log in screen with unresponsive keyboard and mouse, and I am using FileVault. Have already tried all of the recommended fixes including reinstalling macOS with negative result.

Since I should not have to relinquish FileVault, I'm looking for more options. Have not heard anything from Apple yet. One thing I am going to try tonight is running with the SLEEP MODE turned OFF;

{Choose Apple menu > System Preferences, then click Energy Saver}

I have read some tech notes that indicate the sleep mode has a record of interfering with log ons and boot ups as well as keyboard/mouse malfunctions.

I've seen where there is a 'combo update' available on this thread, not ready to try that yet. Anyone else with any ideas (except turn off FileVault) are welcome. toodles.


Update. After months of this issue every day, after turning off Sleep Mode, day one, the mini logged in normally with File Vault turned ON and all settings as they were prior to the update. Will run it a few days and advise.


Update 2; This works for me, turn OFF Sleep mode. {Choose Apple menu > System Preferences, then click Energy Saver}.

5 days into it and no problems logging it on. Try it, you'll like it.

However,,,,(there's always a however), now I discovered that I have to manually update passwords in Safari, and they don't stick unless I restart after updating said password(s). I don't know if this bug came with the update, or if it started when I turned off sleep mode.

For now this fix works for the log-on fiasco.

C'mon Apple, I am running out of bug spray.

UpDate 3; Updated to 10.13.5, this DID NOT resolve the sleep/wake failure with hang, log in screen with unresponsive keyboard and mouse, forcing me to hard shut down and start again. It DID resolve the weird password thing I listed above. Had to Turn OFF Sleep Mode again. File Vault is ON.

Apr 2, 2018 11:00 AM in response to Batfink1983

I think I found a solution, at least for me it did work: I am using one of those tiny permanent SD card memories as an internal storage upgrade. It will automatically be mounted on the desktop. I removed it, rebooted the Macbook and voilá: Sleep mode was back up and running again: closing and opening the lid works like a charm. I then put the storage back in the SD card slot, and still sleep mode is working fine! I can't explain why, but this did the trick! Just remove your SD card storage and reboot ...

Apr 19, 2018 8:36 AM in response to Batfink1983

A huge let down on a point release. Apple is in a dire need to get their QA testing improved drastically. Their priorities seem to be everything to do with iOS these days. No Mac mini updates for 4 years, no new Mac Pro, MacOS Server no longer a "server", no Aperture, and dumbing down of iWork, Pro Apps, etc. Bring back Scot Forstall!


Problem is fixed in 10.13.5 beta. Verified in build 17F45c with APFS encrypted disk on MBP Early 2014.

Apr 24, 2018 10:22 AM in response to corvax

Hi corvax,


quote:

I got my solution!

I've MacBook Pro 13' 2016.

1 - have a time capsule backup.

2 - reinstall original macOS Sierra

3 - update macOS sierra to High Sierra 10.13.4

4 - using Migration Assistant restore your data and program.

working perfect 🙂


thanks for sharing, i did almost the same and can confirm that it works.

- installed a fresh macOS High Sierra 10.13.4

- use Time Machine to restore

(MacBook 15" early 2013)


I guess the most interesting thing may be: I did not activate file vault (disc encryption).


Can you confirm, that it still works even with file vault active?


I just asking because in some threads it is mentioned that the active file vault seems to be the cause.


Beside that:

In my case it started on no specific event using 10.13.3.

I'm very sure it was 10.13.3 because my hopes where in 10.13.4 to fix it.

May 24, 2018 10:50 AM in response to Batfink1983

Same problem here also, mac mini 2012, started exactly after the 10.13.4 update.

I get the hang, log in screen with unresponsive keyboard and mouse, and I am using FileVault. Have already tried all of the recommended fixes including reinstalling macOS with negative result.

Since I should not have to relinquish FileVault, I'm looking for more options. Have not heard anything from Apple yet. One thing I am going to try tonight is running with the SLEEP MODE turned OFF;

{Choose Apple menu > System Preferences, then click Energy Saver}

I have read some tech notes that indicate the sleep mode has a record of interfering with log ons and boot ups as well as keyboard/mouse malfunctions.

I've seen where there is a 'combo update' available on this thread, not ready to try that yet. Anyone else with any ideas (except turn off FileVault) are welcome. toodles.


Update. After months of this issue every day, after turning off Sleep Mode, day one, the mini logged in normally with File Vault turned ON and all settings as they were prior to the update. Will run it a few days and advise.

Jul 30, 2018 12:18 PM in response to Danimal2013

Thank you for your analysis I agree with.
But he bug isn't limited to Fusion drive.

Here are the few points I tested and I am sure around 95 %:

  • neither SMC or PRAM reset will have any effect (the person who give you this advice should first reset himself),
  • no reinstall of MacOS X will change anything (but wasting your time and increasing your risk to damage your data),
  • this bug appears on different hardware conf. (perhaps all),
  • this bug is plainly related to High Sierra and FileVault and power managment,
  • decrypting and then re-encrypting your boot volume won't fix High Sierra (but will surely waste you a lot of time and increase your risk to damage your data).

Here is my personal choice of workaroud:

/usr/bin/sudo pmset standby 0


On the other hand, to be able to produce the problem much faster, here is my personal conf.:

/usr/bin/sudo pmset standby 1
/usr/bin/sudo pmset standbydelay 15


Disclaimer:

Don't copy and paste these commands if you didn't fully read and understood the pmset man page.

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Sleep Wake Failure with High Sierra 10.13.4

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