User profile for user: adamfrombiloxi
adamfrombiloxi Author
User level: Level 1
4 points

Mid 2012 Mac Book beachballing

I've run a diagnostics check, and I did what I thought was necessary. Although I've done everything I've thought was necessary, the issue will not resolve. I'm here for additional advice.


EtreCheck version: 4.1.4 (4A203)

Report generated: 2018-04-02 16:10:30

Download EtreCheck from https://etrecheck.com

Runtime: 11:21

Performance: Poor


Problem: Beachballing


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.


Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 ok

BANK 1/DIMM0

2 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 363


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


Drives:

disk0 - APPLE HDD HTS547550A9E384 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 499.25 GB

disk1 - H********e (Journaled HFS+) 498.88 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk1 - H********e 498.88 GB (274.08 GB free)

Journaled HFS+

Mount point: /


Network:

Interface Bluetooth-Modem: Bluetooth DUN 2

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en4: iPhone

Interface en3: Bluetooth PAN

iCloud Quota: 138 MB available


System Software:

macOS High Sierra 10.13.2 (17C88)

Time since boot: Less than an hour

System Load: 1.84 (1 min ago) 1.74 (5 min ago) 1.74 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.myskycoach.app.plist

Executable: /Applications/SkyCoach.app/Contents/Resources/SkyCoach_mac_64bit-7.4

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: ~/Library/Application Support/Steam/SteamApps/steamclean

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.myskycoach.database.plist

Executable: /Applications/SkyCoach.app/Contents/Resources/MongoDB.sh


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 162 Apple tasks
[Running] 120 Apple tasks


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 179 Apple tasks
[Running] 118 Apple tasks


Launch Agents:

[Loaded] com.pharos.popup.plist (Pharos Systems International - installed 2017-09-03)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Loaded] com.oracle.java.Java-Updater.plist (? 9c9d381c - installed 2017-03-15)
[Running] com.pharos.notify.plist (Pharos Systems International - installed 2017-09-03)


Launch Daemons:

[Running] com.myskycoach.database.plist (? c7b317a4 - installed 2017-05-19)
[Running] com.myskycoach.app.plist (? eb84c3d0 - installed 2017-05-19)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-23)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-03-15)
[Running] com.pharos.psnotifyd.plist (Pharos Systems International - installed 2017-09-03)
[Loaded] com.ea.origin.ESHelper.plist (? e69d1fe1 - installed 2016-02-01)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Loaded] com.skype.skypeinstaller.plist (? a81aef1d - installed 2016-05-08)


User Launch Agents:

[Running] com.spotify.webhelper.plist (Spotify - installed 2018-02-09)
[Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2018-03-26)
[Running] .dat.nosync0263.Pm7Kiq (Spotify - installed 2018-02-09)
[Other] ***.apple.CSConfigDotMacCert-***-SharedServices.Agent.plist (? 0 - installed )


User Login Items:

Spotify Application

(/Applications/Spotify.app)


Internet Plug-ins:

FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-13)

QuickTime Plugin: 7.7.3 (installed 2017-12-01)

Flash Player: 29.0.0.113 (installed 2018-03-13)

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16)

SharePointBrowserPlugin: 14.7.3 (installed 2017-09-11)

PepperFlashPlayer: 29.0.0.113 (installed 2018-03-14)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

DirectorShockwave: 12.0.4r144 (installed 2013-09-04)

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-06-04)


3rd Party Preference Panes:

Flash Player (installed 2018-02-23)

Java (installed 2017-06-04)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count) Source % of CPU
WindowServer Apple 29
Console Apple 17
sandboxd Apple 13
kernel_task Apple 5
AddressBookSourceSync Apple 5


Top Processes by Memory:

Process (count) Source RAM usage
Google Chrome Helper (7) Google, Inc. 610 MB
kernel_task Apple 553 MB
Google Chrome Google, Inc. 183 MB
Console Apple 68 MB
Microsoft Excel Microsoft Corporation 64 MB


Top Processes by Network Use:

Process Source Input Output
apsd Apple 99 KB 42 KB
mDNSResponder Apple 23 KB 20 KB
netbiosd Apple 2 KB 1 KB
SystemUIServer Apple 0 B 192 B


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
mdworker (4) Apple 8
mds Apple 6
WindowServer Apple 5
Console Apple 3
Google Chrome Google, Inc. 2


Virtual Memory Information:

Available RAM 947 MB
Free RAM 17 MB
Used RAM 3.08 GB
Cached files 929 MB
Swap Used 15 MB


Clean up:

~************************************************************p@m**************** ***************t

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert

Executable not found


Diagnostics Information (past 7 days):

2018-04-02 15:59:32 Spotify.app Hang (once)

2018-04-02 15:30:24 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-03-29 11:42:39 steam_osx Hang (once)

2018-03-29 11:36:55 GoatSimulator.app CPU (once)

2018-03-27 11:16:15 CodeBlocks.app CPU (once)


End of report

[Personal Information Edited by Host]

MacBook Pro, macOS High Sierra (10.13.2), null

Posted on Apr 2, 2018 2:23 PM

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Question marked as Top-ranking reply
User profile for user: etresoft
etresoft
User level: Level 9
56,446 points

Posted on Apr 2, 2018 6:50 PM

Hello adamfrombiloxi,

There is no obvious software cause. But an EtreCheck report with a runtime over 10 minutes usually indicates a hardware problem. Most likely, it is a failing hard drive. The 2.5" hard drives in machines of that vintage tend to die after 2-3 years. So, if you have a MacBook Pro from 2012 that acts like it has a failing hard drive, it probably does.


The nice thing is that it is very easy to replace the hard drive in that machine with an SSD. I doubt an actual Apple Store would perform an upgrade like that. But an Authorized Apple Service Centre should do it for you. If you are handy with electronics, you could even do it yourself. This is one of the easiest repairs to do. As long as you have the machine open, may as well upgrade the RAM too.

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Question marked as Top-ranking reply
User profile for user: etresoft
etresoft
User level: Level 9
56,446 points

Apr 2, 2018 6:50 PM in response to adamfrombiloxi

Hello adamfrombiloxi,

There is no obvious software cause. But an EtreCheck report with a runtime over 10 minutes usually indicates a hardware problem. Most likely, it is a failing hard drive. The 2.5" hard drives in machines of that vintage tend to die after 2-3 years. So, if you have a MacBook Pro from 2012 that acts like it has a failing hard drive, it probably does.


The nice thing is that it is very easy to replace the hard drive in that machine with an SSD. I doubt an actual Apple Store would perform an upgrade like that. But an Authorized Apple Service Centre should do it for you. If you are handy with electronics, you could even do it yourself. This is one of the easiest repairs to do. As long as you have the machine open, may as well upgrade the RAM too.

Reply
User profile for user: y_p_w
y_p_w
User level: Level 6
17,762 points

Apr 2, 2018 7:16 PM in response to adamfrombiloxi

I can vouch what others are saying - that an SSD will make things go a lot smoother. I got a lot of beachballing, slow application start/quit times, long boot times, etc. The worst was when I wanted to pick an alternative application to open a file, like Preview to open a PDF when Adobe Reader was my default. It not only took maybe 30-40 seconds to bring up the list of available applications, but I had to hold it there and do nothing else or it would reset. Now I hold it there and the list of applications is up in a split second.


There isn't that much of a difference in performance of recent SATA SSDs. They're fast, but the limit is really the speed of the SATA III interface. The capacity of the SSD doesn't really matter when it comes to performance. The primary need is to host the operating system and applications, as well as provide swap space (when you run out of RAM). Some people just buy a relatively small SSD and then use a larger capacity external hard drive for bulk data like photo or videos.

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Mid 2012 Mac Book beachballing

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