wifi settings missing in system preferences /network. "NO HARDWARE FOUND"

Yesterday, I installed Max os high Sierra on my late 2009 Mac mini. I was shocked to see that wifi icon had gone greyed. Upon clicking it, was coming the message," No hardware found". Wifi Diagnostic (while holding the option key) also, popped up for a flash of a moment and disappeared.

Somehow, I had Ethernet connection so installed the latest updates. Still no difference....wifi settings itself doesn't show up in system preferences/ Network.

( Tried to run, in built hardware test... Pressing and holding D while restarting... But after trying it several times alsoI didn't succeed to even open the test window.

Could anyone help please?

Posted on Apr 2, 2018 6:17 PM

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13 replies

Apr 4, 2018 12:48 PM in response to Gokl108

That means you have no Recovery HD on the drive. Or the drive is toast. You have a 2009 model that cannot use Network Recover. You will need to get out the Snow Leopard DVDs that came with the computer when it was new and do the following:


Snow Leopard Erase and Install


If possible be sure to back up your files.


  1. Insert Snow Leopard DVD into the optical drive and restart the computer.
  2. Immediately upon hearing the chime hold down the C key.
  3. Release the key when the Apple logo appears and wait for the loading to finish.
  4. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities' menu. After Disk Utility loads select the out-dented disk entry from the side list (mfgr.'s ID and drive size.) Click on the Partition tab in the Disk Utility’s right window. Set the number of partitions to one (1) from the drop down menu. Click on the Options button and select GUID, click OK button, set the format type to MacOS Extended, Journaled. Finally, click on the Apply button.
  5. After formatting has finished quit Disk Utility. Continue with the OS X installation and follow the directions.
  6. When the installation has finished the computer will restart into the Setup Assistant. After you complete the Setup Assistant you will be running a fresh installation of Snow Leopard. Open Software Update and install the recommended updates.
  7. If you are planning to sell or give your computer away, then do the following: After you reformat your hard drive and reinstall Snow Leopard, the computer restarts to a Welcome screen. To leave the Mac in an OOTB (Out Of The Box) state, don't continue with the setup. Instead, press Command and Q keys to shut down the computer. The Setup Assistant will guide the new owner through the setup process after he/she turns on the computer.
  8. Download and install Mac OS X 10.6.8 Update Combo v1.1. It is not needed if you are selling or giving away the computer.

Apr 5, 2018 10:31 AM in response to Gokl108

Only if you have the original DVD to clone. I just checked to see what version of Snow Leopard came with your Mini. It was 10.6 or 10.6.2. This means you can use the retail Snow Leopard DVD which installs 10.6.3.


You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order. After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. You can also install El Capitan using that USB flash drive you made.

Apr 3, 2018 7:38 PM in response to Kappy

Thank You Kappy

I deeply appreciate your quick response. Most of the steps I had already tried with no success. whatever was left out, after receiving your reply, I diligently tried and unfortunately all the measures failed except the last one which is to downgrade back to OS X.(I dont find any dmg file so easily. on appstore purchases , I do not see it either...)


Interestingly in the process, I had found out couple things which you may like to kindly comment on...

1) when kept, option key pressed while the system restarts(as control R won't work in my case), It shows up my SSID option and it does accept the password.

2) On digging further after I found out that there is nothing wrong with my hardware, I came across the following information.

(this is a cut -paste from the website where i had taken help to patch up High Sierra to install on my late 2009 mac mini)

.....

Known issues:


- Unsupported WiFi modules in some systems. Macs that use the Broadcom BCM4321 WiFi module will not have functional WiFi when running High Sierra. A fix for this is to open up your machine and install a compatible WiFi card. Machines affected include some MacPro3,1, MacBook5,2, MacBookPro4,1, iMac8,1, Macmini3,1, and MacBookAir2,1 systems. Please note that not all these machines will have an unsupported card, this is just a list of machines known to have shipped with that card in some configurations.
-- You can find out whether or not you have an unsupported card by opening System Profiler (About this Mac>System Report...), and clicking on WiFi under the Network section. Take note of the value listed for "Card Type".
IDs that DO NOT work under High Sierra:
- (0x14E4, 0x8C)
- (0x14E4, 0x9D)
- (0x14E4, 0x87)
- (0x14E4, 0x88)
- (0x14E4, 0x8B)
- (0x14E4, 0x89)
- (0x14E4, 0x90)
Any ID not listed, such as (0x14E4, 0x8D), is a supported card, and will work perfectly fine under High Sierra


So, I generated my System Report.

here is the screen shot.


User uploaded file


I do not see any information about the card.

Is there any way to find it out?

Do you think if this is the issue then, downgrading back to OS X (capitan or whatever) should help?

Thanks in advance

Apr 2, 2018 8:13 PM in response to Gokl108

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals.
  3. Resetting your Mac’s PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Reset your Startup Disk and Sound preferences.
  6. Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally.
  7. Use Apple Hardware Test to see if there is any hardware malfunction.
  8. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  9. Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
  10. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  11. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.4 Combo Update as needed.
  12. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  13. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.

If none of the above helps then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

Apr 4, 2018 11:25 AM in response to Gokl108

If that's the case then you need to reinstall macOS on the computer or clone your external system to the internal drive. From what you have found this is probably a bad system installation on your computer.


Erase and Install OS X Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:

  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.

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wifi settings missing in system preferences /network. "NO HARDWARE FOUND"

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