MacBook Pro pinch to zoom randomly not working

Hi community,

I have a MBP (see specs below) that has pinch to zoom enabled, and sometimes pinch to zoom randomly just stops working and other multi-finger actions work like normal (this happens regardless what app I'm in). I have to go to settings, disable it, then re-enable it several times to get it working again. this is pretty annoying and I'm just wondering if anybody else also has this problem and does anybody know how to solve it. thanks ( I had this problem multiple times and I didn't get to summarize a specific cause of this problem thus I think it's random)

Tupolev

MacBook Pro TouchBar and Touch ID, macOS Sierra (10.12.6), null

Posted on Apr 3, 2018 8:53 AM

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Apr 4, 2018 10:46 AM in response to Happy Daisy

Hello Happy Daisy,

Thank you for using Apple Support Communities!

I understand from your post that the pinch to zoom feature has intermittent issues and stops working. I recommend testing the issue while your Mac is in safe mode and/or in a new user account to help isolate the cause of the issue. The following articles have the steps you will need to test the issue in both safe mode and in a new user account:

Use safe mode to isolate issues with your Mac - Apple Support

How to test an issue in another user account on your Mac - Apple Support

Let us know how it goes.

Best Regards.

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MacBook Pro pinch to zoom randomly not working

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