Slow Macbook Pro, Frequent Crashes
My MacBook Pro (13 inch, 2017, 3.5 GHz Core i7, 16 GB ram) is extremely slow and crashes often. Activity monitor often shows applications using >100% of CPU capacity (e.g., OneDrive, Trader Workstation (which is a Java app), VMware Fusion). I'm starting to think that the problem is not so much with specific applications, but rather with the computer itself.
I'm using an external display (Dell U3415W, 34 inch, 3440x1440).
The EtreCheck report, which took over 5 minutes to run, is below. Any help would be greatly appreciated. Thanks.
EtreCheck version: 4.1.4 (4A203)
Report generated: 2018-04-03 12:05:25
Download EtreCheck from https://etrecheck.com
Runtime: 6:19
Performance: Below Average
Problem: Computer is too slow
Major Issues:
Anything that appears on this list needs immediate attention.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
System modifications - There are a large number of system modifications running in the background.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
Hardware Information:
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
MacBook Pro Model: MacBookPro14,2
1 3.5 GHz Intel Core i7 (i7-7567U) CPU: 2-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB LPDDR3 2133 ok
BANK 1/DIMM0
8 GB LPDDR3 2133 ok
Battery: Health = Normal - Cycle count = 43
Video Information:
Intel Iris Plus Graphics 650 - VRAM: 1536 MB
Color LCD 2880 x 1800
DELL U3415W 3440 x 1440 @ 60 Hz
Drives:
disk0 - APPLE SSD AP1024J 1.00 TB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 1.00 TB
disk1s1 - Macintosh HD (APFS) 1.00 TB 536.84 GB
disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB 20 MB
disk1s3 - Recovery (APFS) [Recovery] 1.00 TB 510 MB
disk1s4 - VM (APFS) [APFS VM] 1.00 TB 12.88 GB
disk2 - Western Digital My Passport 25E4 2.00 TB
External USB 5 Gbit/s
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - T********p (Journaled HFS+) 1.20 TB
disk2s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk2s4 - T*********e (Journaled HFS+) 799.89 GB
Mounted Volumes:
disk1s1 - Macintosh HD 1.00 TB (450.86 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] 1.00 TB (450.86 GB free)
APFS
Mount point: /private/var/vm
disk2s2 - T********p 1.20 TB (484.00 GB free)
Journaled HFS+
Mount point: /Volumes/T********p
disk2s4 - T*********e 799.89 GB (368.75 GB free)
Journaled HFS+
Mount point: /Volumes/T*********e
Network:
Interface lpss-serial1: LPSS Serial Adapter (1)
Interface lpss-serial2: LPSS Serial Adapter (2)
Interface en7: Plugable UD-ULTC4K
Interface en8: Thunderbolt Ethernet
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en5: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 32.53 GB available
System Software:
macOS High Sierra 10.13.3 (17D47)
Time since boot: About 5 days
System Load: 36.37 (1 min ago) 25.88 (5 min ago) 25.42 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.uninstall.plist
Executable: /bin/sh /tmp/cisco_videoguard6/condUninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist
Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle /Contents/Resources/launch.sh
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.cisco.videoguard6.plist
Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard6/VideoGuard6.bundle/Contents/Re sources/setupServer.sh
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/Library/Application Support/Logitech.localized/Logitech Options.localized
[Not Loaded] LogiMgrDriver.kext (Logitech Inc., 6.80.1 - SDK 10.12)
/Library/Extensions
[Loaded] DisplayLinkDriver.kext (DisplayLink Corp, 4.0.0 (85514) - SDK 10.11)
/System/Library/Extensions
[Not Loaded] Soundflower.kext (1.6.6 - SDK 10.6)
System Launch Agents:
| [Not Loaded] | 7 Apple tasks |
| [Loaded] | 150 Apple tasks |
| [Running] | 132 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 162 Apple tasks |
| [Running] | 131 Apple tasks |
| [Other] | One Apple task |
Launch Agents:
| [Running] | com.wdc.WD-Drive-Agent.plist (Western Digital Corporation Branded Products Group - installed 2017-07-01) |
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-03-20) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-02-26) |
| [Running] | com.logitech.manager.daemon.plist (Logitech Inc. - installed 2018-02-26) |
| [Running] | com.displaylink.useragent.plist (? 634b9508 - installed 2017-11-23) |
| [Running] | com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2017-10-23) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24) |
| [Not Loaded] | com.displaylink.useragent-prelogin.plist (? fd7d3eb2 - installed 2017-11-23) |
| [Loaded] | com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2017-10-23) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? 25a01478 - installed 2017-12-19) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-13) |
| [Running] | com.brother.LOGINserver.plist (? a1772de2 - installed 2015-03-12) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13) |
| [Running] | com.sonos.SonosLibraryServer.plist (? ad20e9f8 - installed 2017-02-26) |
| [Running] | com.easeus.dataprotectbackup.plist (? 12fff45e - installed 2018-02-28) |
| [Loaded] | com.daisydiskapp.DaisyDiskAdminHelper.plist (? de20d690 - installed 2017-04-03) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-03-20) |
| [Running] | com.vmware.VMMonHelper.plist (VMware, Inc. - installed 2018-04-02) |
| [Running] | com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-03-20) |
| [Loaded] | com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2018-03-23) |
| [Loaded] | com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2015-12-19) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-01-19) |
| [Running] | com.vmware.KextControlHelper.plist (VMware, Inc. - installed 2018-04-02) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-23) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-19) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-24) |
| [Loaded] | com.surteesstudios.Bartender.BartenderInstallHelper.plist (? cf4e1532 - installed 2017-03-08) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13) |
| [Running] | com.displaylink.displaylinkmanager.plist (? a65a6fcd - installed 2017-11-23) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05) |
| [Running] | com.crashplan.engine.plist (Code 42 Software - installed 2018-01-10) |
User Launch Agents:
| [Running] | com.cisco.videoguardmonitor.plist (? 0 - installed 2018-01-19) |
| [Loaded] | com.cisco.videoguard6.plist (? 0 - installed 2018-01-19) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
| [Loaded] | com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-02-23) |
| [Loaded] | com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-09-06) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24) |
| [Loaded] | com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-05-04) |
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-02-26) |
| [Loaded] | com.cisco.videoguard6.uninstall.plist (? 0 - installed 2018-01-19) |
User Login Items:
TotalSpaces2 Application (BinaryAge Limited
(/Applications/TotalSpaces2.app)
WDDriveUtilityHelper Application (Western Digital Corporation Branded Products Group
(/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
MenuMate Application (Mac App Store
(/Applications/MenuMate.app)
Jettison Application (St. Clair Software
(/Applications/Jettison.app)
Dropbox Application (Dropbox, Inc.
(/Applications/Dropbox.app)
Keyboard Maestro Engine Application (Stairways Software Pty Ltd - installed 2018-03-21)
(/Applications/Keyboard Maestro.app/Contents/MacOS/Keyboard Maestro Engine.app)
Bartender 3 Application (Surtees Studios Limited
(/Applications/Bartender 3.app)
BetterTouchTool Application (Andreas Hegenberg
(~/Applications/BetterTouchTool.app)
CCC User Agent Application (Bombich Software, Inc. - installed 2018-03-19)
(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)
Alfred 3 Application (Running with Crayons Ltd
(/Applications/Alfred 3.app)
iTunesHelper Application (Apple, Inc. - installed 2018-03-30)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Default Folder X Application (St. Clair Software
(/Applications/Default Folder X.app)
CrashPlan menu bar Application (Code 42 Software
(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
WunderlistHelper SMLoginItem (Mac App Store - installed 2017-11-22)
(/Applications/Wunderlist.app/Contents/Library/LoginItems/WunderlistHelper.app)
BartenderStartAtLoginHelper SMLoginItem (Surtees Studios Limited - installed 2018-03-12)
(/Applications/Bartender 3.app/Contents/Library/LoginItems/BartenderStartAtLoginHelper.app)
OneDrive Launcher SMLoginItem (Mac App Store - installed 2018-03-23)
(/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)
1Password mini SMLoginItem (AgileBits Inc. - installed 2018-03-19)
(/Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper. app)
Internet Plug-ins:
npSurveillancePlugin_1.0.0.934: SurveillancePlugin_x86_64 1.0.0.934 (installed 2017-11-22)
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-11-22)
WidevineMediaOptimizer: 6.0.0.12757 (installed 2017-11-22)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-26)
FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-13)
QuickTime Plugin: 7.7.3 (installed 2018-01-19)
Flash Player: 29.0.0.113 (installed 2018-03-13)
PepperFlashPlayer: 29.0.0.113 (installed 2018-03-13)
Silverlight: 5.1.50901.0 (installed 2018-01-26)
AdobePDFViewer: 18.011.20038 (installed 2018-02-26)
npDDRia: 0.0.14.5 (installed 2017-11-22)
JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-03-29)
User Internet Plug-ins:
thinkorswim plugin_x86_64: thinkorswim_x86_64 1.0.0.0 (installed 2018-03-19)
WebEx64: 1.1.0 (installed 2017-11-22)
tossc plugin_x86_64: TOS Sharing Center plugin_x86_64 1.0.0.0 (installed 2018-03-19)
Audio Plug-ins:
BartenderAudioPlugIn: 1.0.0 (installed 2017-11-22)
Safari Extensions:
| Dragon.safariextz - Nuance Communications, Inc - http://www.nuance.com (installed 2017-11-16) |
| Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-24) |
| OpenIE.safariextz - Parallels - http://www.parallels.com (installed 2015-04-04) |
| Okta Secure Web Authentication Plug-in.safariextz - Okta - http://www.okta.com (installed 2018-01-01) |
| 1Password.safariextz - AgileBits - https://agilebits.com/onepassword (installed 2017-11-08) |
3rd Party Preference Panes:
Flash Player (installed 2018-02-23)
Java (installed 2018-03-29)
Logi Options Launcher (installed 2018-03-09)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 1.00 TB - Disk used: 549.38 GB
Destinations:
T*********e [Local] (Last used)
Total size: 799.89 GB
Total number of backups: 3
Oldest backup: 2018-03-30 13:17:16
Last backup: 2018-04-03 10:56:24
T*********************r [Network]
Total size: 5.90 TB
Total number of backups: 63
Oldest backup: 2016-11-17 02:03:57
Last backup: 2018-02-22 05:40:57
S*************d [Network]
Total size: 5.90 TB
Total number of backups: 97
Oldest backup: 2015-10-25 09:49:41
Last backup: 2018-02-22 06:35:12
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| vmware-vmx | VMware, Inc. | 44 |
| FollowUpUI | Apple | 23 |
| WindowServer | Apple | 18 |
| distnoted (6) | Apple | 15 |
| com.apple.geod (3) | Apple | 13 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| vmware-vmx | VMware, Inc. | 2.07 GB |
| com.apple.WebKit.WebContent (25) | Apple | 1.52 GB |
| FinderSync (6) | Mac App Store | 778 MB |
| mdworker (28) | Apple | 399 MB |
| Microsoft Outlook | Microsoft Corporation | 340 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| com.apple.WebKit.Networking | Apple | 248 MB | 488 MB |
| vmnet-natd | VMware, Inc. | 147 MB | 16 KB |
| CrashPlanService | Code 42 Software | 28 KB | 31 MB |
| Dropbox | Dropbox, Inc. | 20 MB | 8 MB |
| mDNSResponder | Apple | 13 MB | 3 MB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| distnoted (6) | Apple | 16 |
| WindowServer | Apple | 13 |
| DisplayLinkManager | 10 | |
| vmware-vmx | VMware, Inc. | 8 |
| lsd (4) | Apple | 5 |
Virtual Memory Information:
| Available RAM | 4.19 GB |
| Free RAM | 47 MB |
| Used RAM | 11.81 GB |
| Cached files | 4.15 GB |
| Swap Used | 9.94 GB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Be Focused | 1.7 | 2018-03-08 |
| Safelog Pilot Logbook | 7.5.6 | 2018-03-16 |
| OneDrive | 18.025.0204 | 2018-03-23 |
| The Unarchiver | 3.11.5 | 2018-03-29 |
Clean up:
/Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
/Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
Executable not found
Diagnostics Information (past 7 days):
2018-04-03 11:41:07 Java Updater.app Crash (once)
Detected over-release of a CFTypeRef |
2018-04-01 07:24:45 fud Crash (2 times)
BUG IN CLIENT OF LIBDISPATCH: Release of a locked queue |
2018-03-31 03:03:00 CrashPlan.app CPU (6 times)
2018-03-29 17:56:02 mdworker32 CPU (once)
2018-03-29 09:57:56 OneDrive.app CPU (3 times)
2018-03-28 10:54:33 DisplayLinkManager CPU (once)
2018-03-13 21:55:51 Kernel Kernel Panic (2 times)
3rd Party Kernel Extensions: None |
End of report
