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User profile for user: lucky256
lucky256 Author
User level: Level 1
4 points

How can I solve iTunes blank “iPhone” screen when iPhone connects?

I have just updated my iPhone 6s to iOS 11.3 via iTunes restore because my iTunes says the iPhone software is up to date although it’s not, all the time. Now I can’t restore my backup because I get a blank “iPhone” screen whenever I connect the iPhone to the laptop. iTunes on 2 different laptops does the same.


I restarted both the iPhone and laptop but still not solved. Please help, I feel screwed.

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Posted on Apr 3, 2018 11:11 AM

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User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist

Apr 4, 2018 11:34 AM in response to lucky256

Hello lucky256,

Thank you for using Apple Support Communities! I understand that you are seeing a blank white screen in iTunes when attempting to restore your iPhone. I would be happy to provide help for this issue. The following resource has some helpful troubleshooting steps to try for this behavior:

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

If the issue still persists after, here are some additional troubleshooting steps to try:

If iTunes doesn't respond when you connect an iOS device - Apple Support

Keep us posted with what happens from here.

Take care!
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How can I solve iTunes blank “iPhone” screen when iPhone connects?

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