Question:

Question: Microphone not working on iPhone 7

When making phone calls I cannot hear the other person, and they can't hear me. My voice memos app won't let me record anything in order to test the microphone and speakers. If i take a video, there is no sound. I can get sound on previous videos though. Siri can't hear me. I took my phone to the genius bar a couple days ago, and they did a factory reset. It didn't fix the issue. He said he ran diagnostics, and only told me that I should buy a new battery. I just did apple chat, and was told I need to take it in for a hardware issues. Any other ideas? Is this going to cost me a replacement?

Posted on

Reply
Question marked as Helpful

May 5, 2018 8:17 AM in response to jmstew20 In response to jmstew20

Same here with my 7 plus 256gb. Went to Verizon. They said apple problem. Went to apple and they said Verizon problem. I pressed and they acknowledged issues but said since out of warranty would have to pay 350 or so for repair. I was like... apple broke this phone and the arrogant “genius” was so completely dismissive with a take it or leave it attitude that I switched to Samsung galaxy S9 plus and after a week I love it. First android phone since having owned every iPhone from 4-7. This “genius” lost an 20+ year apple customer for life.

Question marked as Helpful

May 13, 2018 2:59 AM in response to jmstew20 In response to jmstew20

Having the same issue. Since I updated my iPhone7 to 11.3.1, video does not record any sound and I'm unable to make any phone calls. I'm currently in a country that does not have Apple stores and I'm out of warranty so this is nearly impossible for me to fix.


I hope Apple has a new update soon, this problem defeats the purpose of having a phone.

Question marked as Helpful

May 12, 2018 9:41 PM in response to jmstew20 In response to jmstew20

My daughter have the 7 plus and everything work just fine until she update to the newest firmware 11.3.1. Now, her phone can't hear nobody or nobody can hear her talk. The speaker phone also grey out. Her front camera shake like a person have Parkinson. Off coarse, her phone is out of warranty. Take to apple care, and they diagnosed and said, since her phone have water damage, they have to replace the phone and gonna cost me $349. ***, this phone work just fine until she update to the latest firmware. How is that our fault? Water or NOT, it' the firmware that mess up the phone. If they not gonna repair, then they should replace for free of charge. I read online that thousands of iphone 7 or 7 lus effected by this firmware. This will be my last apple products that I buy eve if they not gonna replace or repair free of charge.

Question marked as Helpful

May 19, 2018 9:29 PM in response to jmstew20 In response to jmstew20

Fascinating. Very same issue. Iphone 7. Did a full clean install--without restoring from icloud. So as a new phone. Latest IOS. Still not able to record a voice memo, make a FaceTime call nor can anyone hear me if they call me. After being on a support chat with Apple, they transferred me to a Manager who looked into it. Finally he arrived at this comment, "So, right now, we are working on a fix for this and hopefully it’s available as an update soon."


He suggested I use a Bluetooth device to get by until a fix or to simply buy a new phone.


Nice. Paye $650+ for the iPhone 7 2 years ago and now am expected to either get a new one or deal without being able to place calls--until a software fix is in.


My confidence in Apple just took a bit hit. Sure, they may think I'm locked into their eco system, but if you can't support paying customers with a "reasonably" quality and useful product (i.e. a cell phone that you can use to talk to other people with) then why would anyone be loyal? I've since purchased a Galaxy phone (used) since it is working and affordable until this POSSIBLY gets fix.


Not happy....

Question marked as Helpful

Apr 3, 2018 4:48 PM in response to jmstew20 In response to jmstew20

"Is this going to cost me a replacement?"



Check your warranty > https://checkcoverage.apple.com


And make sure the iOS software on your iPhone is up to date.


Tap Settings > General > Software Update


Your iPhone 7 should be running iOS 11.3.

If necessary, you can make an appointment at an Apple Genius Barin advance.

Question marked as Helpful

May 10, 2018 6:25 PM in response to jmstew20 In response to jmstew20

Same problem! After a week of calls where the other person couldn’t hear me and my service provider determining it wasn’t the service, I went to Apple. Three hours later and several diagnostic tests they couldn’t find anything wrong but gave me a new phone. Same problem with the new phone but today I saw the articles about the iOS 11.3 problems and went back to Apple. They were not willing to acknowledge that it could be a hardware problem caused by the software update but, again, gave me a new phone. So we’ll see how this one does. It’s hard to determine when the mic problem isn’t consistent. Apple needs to take responsibility for the problem and provide a solution.

There’s more to the conversation

Read all replies

Page content loaded

Question marked as Helpful

Apr 3, 2018 4:48 PM in response to jmstew20 In response to jmstew20

"Is this going to cost me a replacement?"



Check your warranty > https://checkcoverage.apple.com


And make sure the iOS software on your iPhone is up to date.


Tap Settings > General > Software Update


Your iPhone 7 should be running iOS 11.3.

If necessary, you can make an appointment at an Apple Genius Barin advance.

Apr 3, 2018 4:48 PM

Reply Helpful (5)
Question marked as Helpful

May 5, 2018 8:17 AM in response to jmstew20 In response to jmstew20

Same here with my 7 plus 256gb. Went to Verizon. They said apple problem. Went to apple and they said Verizon problem. I pressed and they acknowledged issues but said since out of warranty would have to pay 350 or so for repair. I was like... apple broke this phone and the arrogant “genius” was so completely dismissive with a take it or leave it attitude that I switched to Samsung galaxy S9 plus and after a week I love it. First android phone since having owned every iPhone from 4-7. This “genius” lost an 20+ year apple customer for life.

May 5, 2018 8:17 AM

Reply Helpful (14)

May 9, 2018 5:07 AM in response to jmstew20 In response to jmstew20

I have the issues too, just saw an article on idrop talking about it. It looks to be related to latest SW update messing with the HW. I took the phone in last week (05/04/2018). They ran a few tests, at first, device not supported for them to run test, then they did a network reset and it helped for the test (some type of audio test), it passed them, they said you are good, tired a couple fo calls, worked, about 5 minutes later, got a call from wife, same issues, went back and this time after multiple resets etc, everything failed. Just opened a new Genius bar ticket to have reviewed. As an FYI, you can use bluetooth and it does take calls etc. (temp. solution). It is just from the physical phone that we cannot.

May 9, 2018 5:07 AM

Reply Helpful (3)
Question marked as Helpful

May 10, 2018 6:25 PM in response to jmstew20 In response to jmstew20

Same problem! After a week of calls where the other person couldn’t hear me and my service provider determining it wasn’t the service, I went to Apple. Three hours later and several diagnostic tests they couldn’t find anything wrong but gave me a new phone. Same problem with the new phone but today I saw the articles about the iOS 11.3 problems and went back to Apple. They were not willing to acknowledge that it could be a hardware problem caused by the software update but, again, gave me a new phone. So we’ll see how this one does. It’s hard to determine when the mic problem isn’t consistent. Apple needs to take responsibility for the problem and provide a solution.

May 10, 2018 6:25 PM

Reply Helpful (5)

May 11, 2018 6:49 AM in response to kristinafrombirmingham In response to kristinafrombirmingham

Well, went to my Apple appointment, guess what, the phone had no issues then, so nothing could be done. Everything was recorded on my first visit but beacuase it did not replicate, I was sent home. Guess what, again? It is now acting up, again. Not only does it have the usual symptoms that we all see, but it also turns on and off the speaker button at will, crazy! I will open my third ticket soon enough.

May 11, 2018 6:49 AM

Reply Helpful
Question marked as Helpful

May 12, 2018 9:41 PM in response to jmstew20 In response to jmstew20

My daughter have the 7 plus and everything work just fine until she update to the newest firmware 11.3.1. Now, her phone can't hear nobody or nobody can hear her talk. The speaker phone also grey out. Her front camera shake like a person have Parkinson. Off coarse, her phone is out of warranty. Take to apple care, and they diagnosed and said, since her phone have water damage, they have to replace the phone and gonna cost me $349. ***, this phone work just fine until she update to the latest firmware. How is that our fault? Water or NOT, it' the firmware that mess up the phone. If they not gonna repair, then they should replace for free of charge. I read online that thousands of iphone 7 or 7 lus effected by this firmware. This will be my last apple products that I buy eve if they not gonna replace or repair free of charge.

May 12, 2018 9:41 PM

Reply Helpful (8)
Question marked as Helpful

May 13, 2018 2:59 AM in response to jmstew20 In response to jmstew20

Having the same issue. Since I updated my iPhone7 to 11.3.1, video does not record any sound and I'm unable to make any phone calls. I'm currently in a country that does not have Apple stores and I'm out of warranty so this is nearly impossible for me to fix.


I hope Apple has a new update soon, this problem defeats the purpose of having a phone.

May 13, 2018 2:59 AM

Reply Helpful (11)
User profile for user: jmstew20

Question: Microphone not working on iPhone 7