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Dexter_Wells Author

Level 1

18 points

"Cloud Configuration For Device Invalid" Error During Configurator 2.7 Enrollment

After updating phones to iOS 11.3 and Apple Configurator to version 2.7, I am getting the following error:

An unexpected error has occurred.

Provisional enrollment failed.

The cloud configuration for this device is invalid.

[MCCloudConfigErrorDomain – 0x80EF (33007)]

This error occurs when using the "Prepare Devices" feature with the "Add to DEP" and "Activate and Complete Enrollment checked".

I tried adding a different Internet connection profile to the Configurator in case it was a network issue, but the error persists.

I'd greatly appreciate any suggestions... what might I try to resolve the "invalid cloud configuration" error?

null-OTHER, iOS 11.3, Apple Configurator 2 version 2.7

Posted on Apr 4, 2018 2:17 PM

Top-ranking reply

Dexter_Wells Author

Level 1

18 points

Posted on Apr 19, 2018 12:27 PM

After working with AirWatch on the issue for several weeks, the conclusion is that Configurator 2.7 is broken. Workaround is to uncheck the "Activate and Complete Enrollment" option, Supervise the device, then using the DEP console manually reassign the device serial number to the MDM server.

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"Cloud Configuration For Device Invalid" Error During Configurator 2.7 Enrollment

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