Phone X stuck on FaceTime call ending

I have this very same issue - it tells me one cal is ending and another one was declined. I cannot reboot my iphoneX in the regular way (i.e. holding volume up and right side button at the same time) - it takes me to phone app, which won't quit. I can start Settings app, but I cannot scroll all the way down in the settings, so i the setting you are referring to is beyond reach. In fact, I cannot open any setting in the Settings app, it seems like it is frozen too. I can force quit and reopen the Settings app all in vain with same exact result. Please advise.

Same thing happened to my iPhone X. Took it into Apple store was told it’s a software UPDATE issue and will have to wait for release of new software update to get rid of problem. Meanwhile was

Told to keep rebooting! Are these people serious??

Me too... iPhone X 11.3. Must be an issue with the update, happened a few times now. They need to release a patch soon, because it’s really annoying!!! Having to restart my phone from settings every time I use FaceTime (which is a lot!) is not going to work.

okay so this is all fine and great that i can scroll down the menu and force my phone to shut off to reset this; but after spending 1000$+ i should not have to do this and for the fact this has been reported basically since the phone came out i would like to know what apple is doing to remedy this problem.

Had same issues, Im using tmobile with this iphone x , and this is my third iphone x .

I tried hard reset, deleting FaceTime apps, reset all networks and contant ,swap new phone from apple store ,set it as new user ...

I got this phone 2days ago at apple store, now it dose the same thing with FaceTime calls... please help! FaceTime was the only benefit that I m choosing iphone...

I tried a different way as all apps were useless couldn't open settings or any other app or window.... the way I solved it was the following:

I pressed down on an app so it has the option to delete or move apps around... then I Pressed Volume up, Volume down and side bottom.... I was finally able to reboot the phone 😁

Hope this helps

Same issue just happened with my son’s Xr. Phone locked up during a FaceTime call and continued to ring. No buttons or apps would work or respond....just constant FaceTime ringing (very annoying). We used the the quick up vol button/down volume then right button trick to power it down as this thread suggested as our solution

This happened to me when I was in a secluded area, with no navigation and no call allowed, this is a really serious issue. This happened to me on iphone X and also in iphone XS. @apple please solve this.

Its just not up to the apple quality ! This is annoying, irritating and really a hard stop.

Go to SETTINGS/GENERAL....scroll all the way to the bottom to SHUT DOWN.....that will shut down your iPhone...then turn it on again...it should be OK.

Not knowing what version of iPhone that you have, and you seem to have some issues with the newer way to reset your phone, see if this explanation helps.

If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:

• iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until the device restarts.
• iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the Apple logo.
• iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Side (or Top) button and the Volume Down button for at least 10 seconds, until you see the Apple logo. 
• iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button for at least 10 seconds, until you see the Apple logo.

I tried the above- SETTINGS-GENERAL- scroll to the very bottom, SHUT DOWN. It successfully restarted my phone and was able to go on business as usual.

During the time it says “call ending”, you can’t make or receive calls, texts, etc. but luckily I could use Safari to pull up the answer! :)

Derek, I SO agree with you! We have two iPhone X’s and have run into the problem on both devices. What wasn’t good is one day I was in a rush, threw my phone in my purse, then over two hours later I realized my call was still “ending”. I had missed three very important business calls, which created the need for immediate damage control! It hasn’t happened in about a week and some change, so hopefully it was a sketchy period. Weird that we all had the same problem at the same time, but never before.....

I had the same issue and was waiting for the battery to die out... when I saw this post. I had no idea about Shut Down functionality... Thank you!

But paying £1400.00 for this product its heartbreaking..!

We are in a position we can't do anything, search a helpless position.

Same for me. The good thing my girlfriend knew about the Shut Down option. And it worked.

Guess another option is to ditch FaceTime - we used Line and it was pretty good.

Any other suggestions. I guess Skype but my girlfriend says “so yesterday.....”. She is a pain sometimes........

Same issue here. Reeboting my phone everyday. And i literally mean EVERYDAY. If i dont reebot, the phone works slowly or hangs upp totaly so you are not able to do anything on it. Soooooooo Irritating after paying so much. Girlfriend lives abroad so using it often. Can anybody recommend any other service than Facetime?