Phone X stuck on FaceTime call ending

Has anyone gotten an actual fix for this issue yet? I'm using an iPhone X and I've contacted support several times. The first time I was told to reset all my settings, that didn't work. The 2nd time I was told to restore my phone, still didn't help. After a 3rd time, I was told to take it in to get looked at in store! It's obviously a known issue and I don't know why they won't patch it. The only "fix" for now is hard resetting the phone each time this happens which is every other FaceTime call 😠 such a pain for such an expensive phone smh.

Has this problem been fixed? I am constantly having to power off my iphone 8 when ending a FaceTime call. seems like the latest update hasn’t addressed this particular issue. Are we going to have to wait for iOS 12?

I have an iPhone X with Sprint, AT&T, and T-Mobile... It is not a service provider issues... It is definitely an iPhone issue because it happens to all three devices... I have had to turn the phones off one of either two ways.

1) Settings -> General -> Scroll to bottom and click Shut Down

2) Press and quickly release the Volume Up; then

Press and quickly release the Volume Down; then Hold the Right Button (Power Button) until the Apple Logo appears...

I have had ios11.3 the 11.4 and same issue persisted. Thats why i downloaded the ios12 beta hoping this would be resolved in the big update, but facetime still gets hung up on the most premium phone of apple.

Considering facetime is an apple application and not 3rd party, its shameful in this day and age.

Absolutely unacceptable! I am having the same FaceTime issue since June 2nd. They even changed my IPhone X to a new IPhone X, but the issue is still persistent. Went and got a new SIM card from AT&T thinking that’s what’s causing it, but no change. I erased my phone numerous time and set it up as new, got the new IOS 11.4.1, but no luck. Hoping for a permanent solution to the software problem from Apple soon.

WOW, isn't that absurd. On an other footnote. Somehow Facetime got also stuck on an iMac and Apple can only reset this with their IT consultant management team. WOW makes one wonder how the **** just an social media conect phone requires suddenly APPLE's own management IT department to reset?? What are they doing with your contacts and content! Now iPhone X Facetime get's stuck and you need to shut down the entire phone, yeah righ!

Same issue here... Tried everything, restore my phone, get replaced unite... So far, rebooting is the only way works and I found it supper frustrated. I suspect that it's the iPhone X problem only because my iPhone 6 plus is still good though. I agree for most of people, for a almost $1300 phone, this is definitely unacceptable!!! Not for Apple, not even for any phone! I guess that maybe the signal that Apple start to fall??? (I'm owning almost every product of Apple, and as a loyal customer, I don't deserve this!!) 😠

I’ve had the same problems plus strange characters appearing in my text typing at random times. It’s crazy & very annoying. Get a grip Apple! I’ve read that they were issuing a fix & that was back in April 2018 so far it’s obviously not fixed as of today 21/08/2018. Very unhappy iPhone user. I had another problem as well where I couldn hear People when they called but they couldn’t hear me. I looked the answer up on line & fixed that as fortunately others had left information. What’s going to happen with this phone next!??? You’d think for the price they charge that they would give you a piece of kit that worked! I will be thinking about moving to Samsung for my next phone at this rate. It’s the first time I’ve had issues but they aren’t minor & with the amount of people experiencI gotta them there is obviously a big problem with this model. 😡😡😡

It seems to happen only when both parties have updated to the latest (and not so greatest) IOS 11.4. I'm not sure why, but Apple seems to have issues with FaceTime and their IOS devises. At least they have admitted to this issue. They never admitted to the iPad 2 FaceTime ISO issue until it was magically fixed years later (after everybody upgraded their devise) with an IOS update. Here's hoping this will not take that long. EXTREMELY FRUSTRATING.

I followed the info other people had given on here & it seems to be ok now. I also rang Apple support they just said follow the info but there will be an update in September which will be fantastic. Let’s hope so! & a new release so I wait to b amazed

Yeah thanks for the response. Still feel like Apple is kicking the can down the road. I’m a huge Apple fan but expect more from them, especially after dropping $1400 on their top phone. Obviously I’ll wait for the update and it’s not as though my phone is completely debilitated, it’s just I feel I’m seeing more issues like this and a lacking sense of urgency in the post Jobs era.

This does not work for me. I reseted my whole phone to where it was like I had a new phone and I transferred all my photos to google photos and everything which took hours since they had to be backed up but it doesn’t work and it’s really annoying

Thank you for this. This is the ONLY thing that worked for me to shut-down my phone and get Facetime to close. Will do as per msg below yours as well and not use FT on my phone until this **** issue is fixed or update patch. What a pain in the *ss!

You chose iphone for video chat? You do know EVERY phone is capable of that. Apple is just fantastic at making their customers believe anything. Like the myth that facetime is the only vid chat. Im a tech with the biggest carrier in the world and ill tell you facetime has SOOOO many issues. Man apple is amazing at selling old tech as new tech.

this issue is literally blood boiling. If you don’t have somebody to look up the solution of pressing the volume up button, then down, then holding the home button, it may make you want to destroy the device. If your paying 1000 dollars for any device, glitches / annoyances like this should not occur. -iPhone XS Max user.