Phone X stuck on FaceTime call ending

Unfortunately I am having this same problem. I’m unable to select settings so I can’t manually shut down. Force restart not working. Can’t choose / open apps at all but I can swipe between screens, delete apps, edit widgets, receive notifications (text) but can’t respond. I’ve even enabled airplane mode but the call won’t end.

Help! What should I do? I am traveling and can’t plug it into a computer, the only thing I can think of is wait until it runs out of batteries but I have to fly tomorrow so need to get it back and working!

Here's what worked for me - I was able to delete the FaceTime app, though the call was still "in progress." I also turned on the flashlight and turned up the brightness on the screen, then I was able to force shut down with the side buttons.

Still getting this issue on ios12. I can’t access any apps and the shut down feature isn’t working!! I could swipe for a while and then I slid the menu down and it froze on this; now have a black screen with a spinning dial for 30 mins... Apple please fix this

[Step#1] Press volume up button (button #B1 of the top left ) and release it immediately, then [Step#2] press volume down button (button #B2) and release it immediately, and finally [Step#3] the screen lock button (button #B3 on the right side). Note however that button #B3 need not be released immediately.

A slow transition from Step#1 to Step#2 and then to Step#3 will not restart the iPhoneX. So if this approach isn't working for you then note that you are not moving from Step#1 to Step#2 and then to Step#3 fast enough.

This approach has been tested with ver.12.0.1

[Alternative Option ] Press the volume up button and without releasing it, continuously press the screen lock button until it gives you options to either power it off or make an emergency SOS.

Other options have been posted in earlier post, and include pressing volume up button, volume down button and screen lock button in a quick succession.

Hi - so after calling customer support they told me to go into the store.

I let my phone drain itself out of battery naturally. After that, I plugged in my phone and it started to work fine.

I took the extra step of deleting the FaceTime app and then updating my OS. Then I d/l the FaceTime app. It's been fine since but I'm too scared to use FaceTime Audio -- which is what effed up my phone to begin with.

This might save you the trip and $$.

This was the only thing that worked for me. I tried quitting all the apps that were running by swiping them up. I tried going into Settings, but it wouldn't launch. In the past I've held down the power button along with the up volume to restart and that's worked. Not this time.

I was resigned to having to let the phone run down the battery, but your solution worked.

I am stuck on FaceTime calling but I cannot get into any apps including settings. the phone won't shut down when I try to do so and it does not even go into sleep mode. What do I have to do so I can use my phone again?

Hello. What if it will not let you open the FaceTime section in the settings? Also it will not let me turn my phone off either.

This was the only option to shutdown the phone. All other normal means did not work. Could not kill the app, or even use the hard restart (vol up / vol down / hold power).

On your iPhone X: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.

Just saved my whole night

I have the same thing happening but my phone is frozen and I can’t even get to settings to shut it down. No buttons work and a hard restart doesn’t work either!

Saved the day - thanks!