Phone X stuck on FaceTime call ending

Unfortunately I am having this same problem. I’m unable to select settings so I can’t manually shut down. Force restart not working. Can’t choose / open apps at all but I can swipe between screens, delete apps, edit widgets, receive notifications (text) but can’t respond. I’ve even enabled airplane mode but the call won’t end.

Help! What should I do? I am traveling and can’t plug it into a computer, the only thing I can think of is wait until it runs out of batteries but I have to fly tomorrow so need to get it back and working!

Here's what worked for me - I was able to delete the FaceTime app, though the call was still "in progress." I also turned on the flashlight and turned up the brightness on the screen, then I was able to force shut down with the side buttons.

Still getting this issue on ios12. I can’t access any apps and the shut down feature isn’t working!! I could swipe for a while and then I slid the menu down and it froze on this; now have a black screen with a spinning dial for 30 mins... Apple please fix this

[Step#1] Press volume up button (button #B1 of the top left ) and release it immediately, then [Step#2] press volume down button (button #B2) and release it immediately, and finally [Step#3] the screen lock button (button #B3 on the right side). Note however that button #B3 need not be released immediately.

A slow transition from Step#1 to Step#2 and then to Step#3 will not restart the iPhoneX. So if this approach isn't working for you then note that you are not moving from Step#1 to Step#2 and then to Step#3 fast enough.

This approach has been tested with ver.12.0.1

[Alternative Option ] Press the volume up button and without releasing it, continuously press the screen lock button until it gives you options to either power it off or make an emergency SOS.

Other options have been posted in earlier post, and include pressing volume up button, volume down button and screen lock button in a quick succession.

Hi - so after calling customer support they told me to go into the store.

I let my phone drain itself out of battery naturally. After that, I plugged in my phone and it started to work fine.

I took the extra step of deleting the FaceTime app and then updating my OS. Then I d/l the FaceTime app. It's been fine since but I'm too scared to use FaceTime Audio -- which is what effed up my phone to begin with.

This might save you the trip and $$.

Just saved my whole night

I have the same thing happening but my phone is frozen and I can’t even get to settings to shut it down. No buttons work and a hard restart doesn’t work either!

Saved the day - thanks!

Thank you!! Fixed it for me.

Anyone seen a resolution to this? I mean a real one, not how to work around the $1000 phone being stuck and useless. It's happened on my phone once and my wife's phone twice now.

I see all you guys had this issue in April/May. Here I am in August and just experienced it for the first time. Still no patch? Very disappointed.

Same thing happened to me. So frustrating.

iOS 11.4.1 (15G77) still happening.

Press quickly the volume up, volume down, then keep the right button pressed until the phone turns off. It’s a way to hard reboot.