Attachments in Mail aren't attachments

Hello!

When I send images to my client, they are coming to them inline and stretched/distorted and not as attachments. I have to zip them just to get them to my clients correctly.

Any way to have Mail send attachments as attachments?


Thanks!

Posted on Apr 6, 2018 8:38 AM

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Posted on Apr 7, 2018 9:14 AM

OK, I figured this out.


If I drag and drop a JPEG from the Finder into a Mail message, it makes it inline in the message and it's not an attachment.


If I click on the paperclip button for attachments, it becomes an attachment. So I have to do this from now on when sending images.


Outlook for the Mac behaves the same way, BTW. If you drag and drop an image, it's inline. You have to use the attachment button.


Thanks again for your time and effort.

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27 replies

May 30, 2018 5:51 AM in response to etresoft

Hi,


I agree that something seems to have changed recently.


In the past when I received photos from people with IPhones they arrived as attachments. This was great as I could view the photos easily and save them all at once. Recently however (in the last year or two) all photos are embedded in the body of the email instead. (NB I've noticed that this also happens from other phones, eg my Samsung S7 - it embeds the photo if I create email then add attachment, but it attaches the photo if I go to photo first and then share).


It's really annoying when the photos arrive embedded because:

a) They often don't show as the right size so are hard to view

b) I can't easily save all the photos in the email. I have to click on each photo separately and save that photo.

c) They don't show as attachments in my email list meaning I can't search for emails with attachments


This is using my gmail email address in gmail.com, also my Outlook email address in live.com or Outlook.


BP

May 30, 2018 6:35 AM in response to tallscot

tallscot wrote:


Outlook, Gmail, and Mail let me right-click on those inline images and save. This is on OS X.


My clients are on Windows and what they get is all screwed up. First off, I sent them PNGs and what they got were JPEGs that were squished, vertically. Apparently, they weren't able to save them because they said they couldn't even view them. And they were supposed to be PNGs! Ha. I zipped up the PNGs and sent that and everything was OK.


I'll just use the attachment button in Mail from now on.


Thanks again for your time and effort. 🙂


This is wrong. Mail doesn't send an image as an attachment when I use the paperclip button. I had to switch to Outlook.

Apr 7, 2018 2:46 PM in response to tallscot

tallscot wrote:


I never had this issue before. I've been using OS X since 10.0. Something changed at some point. OK, it's not a bug with Mail. Whatever. I have to switch email clients because 90% of the people I deal with are not using OS X Mail and I can't zip up every single image I send.


Nothing has changed. You can search for questions identical to this going back for many years.

Apr 26, 2018 4:18 PM in response to Barney-15E

Barney-15E wrote:


I'm not sure why Microsoft's Software Engineers are incapable of writing an email client that is capable of properly handling a message that is completely within the standards of the email protocol.

Funny fact - in Microsoft Outlook, if you know the right settings to use, you can compose a message that Microsoft Outlook cannot open.

May 31, 2018 8:03 AM in response to tallscot

How very strange. The attachment list is edfinitely blank when the photos are sent "inline".


Also if I look at the email using gmail.com or outlook.live.com (rather than Outlook 365), then look at the "message source" I see that emails with ordinary attachments mention the attachment, whereas emails with the photos embedded do not mention an attachment at all. So this is clearly not a problem with Outlook 365.


All very odd.

May 31, 2018 9:25 AM in response to BPiphone

Just to be clear, we are talking about the FILE menu in the menu bar at the top of the screen, not in Mail messages themselves. I see no list of attachments at the top of my messages. I have to go to the Mac OS X menu bar at the top and select the FILE menu. There is a command in that menu that says "Save Attachments...". There is no list at all. You select that command and the file dialogue comes up and you save. You can then go to that spot using the Finder and find all the attachments for that email.

May 30, 2018 6:30 AM in response to BPiphone

Thanks for sharing. Glad I'm not the only one. You can Save All attachments in Mail by selecting that command in the File menu of Mail. Didn't they used to have a button right there in the message for Download All?

Yes, I agree it is something that wasn't a problem before but is fairly recently.


I only have this issue with Mail.


If I use the Attach paperclip button and attach a JPEG and send that email to Gmail/Outlook/Yahoo!/Hotmail, the email arrives with the JPEG inline and there is no paperclip icon on the message like there is for emails with an attachment. Just tested again and in Gmail, the message from OS X Mail is not marked with a paperclip denoting attachment, but the image is inline.


If I attach the same JPEG in a new email message in Gmail/Outlook/Yahoo!/Hotmail and send it, it arrives as an attachment in all those apps, but it arrives inline in Mail.


My only solution is to use Outlook because my clients want their JPEGs and PNGs as attachments. They have complained.

In Outlook, I can do both. I can put a JPEG inline if I want by dragging and dropping the image into the email, or I can send an attachment by using the paperclip button and the images come as attachments. When images arrive as attachments, they are all listed in a bar at the top of the email message and not inline.

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Attachments in Mail aren't attachments

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