Mail viewer window keeps disappearing. (old question, asking again)

system: MacBook Pro, 13", Mid 2014

Dual monitor: MAC LED Cinema Display, 1920 x 1200 (WUXGA - Widescreen Ultra eXtended Graphics Array)

Mail Version 11.3 (3445.6.18)

OS: High Sierra 10.13.4


Issue: Mail viewer window disappears immediately upon opening, as if it's going to another desktop, but it does not appear on any desktop. The same thing happens to emails that are opened from the ribbon -- they appear for an instant then disappear.


Workarounds:

  1. A 2016 post suggested opening the OS in recovery mode, then reopening it as per normal.
  2. In my case, quitting and re-opening mail mail generally fixes the "hidden window" problem.

    Sometimes Force Quit is required. The cause appears to be re-opening a draft which immediately vanishes. When you try to quit Mail, there's a quiet beep, and nothing happens. I suspect Mail is asking whether you want to save or delete the draft. Since you can't access the draft (because it's invisible), you can't answer the dialog, so you can't quit Mail.


This is a bug. We shouldn't need to use work-arounds like doing a hard-shutdown because mail won't quit or Force Quitting Mail, or quitting and re-opening Mail.

MacBook Pro, macOS High Sierra (10.13.4)

Posted on Apr 6, 2018 11:18 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 8, 2018 11:33 AM

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Isolating an issue by using another user account


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 8, 2018 11:33 AM in response to jtmcnulty

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Isolating an issue by using another user account


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mail viewer window keeps disappearing. (old question, asking again)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.