iTunes won't reopen after I close it

Windows 10 Home ... iTunes 12.7.3.46 ... HP Stream Laptop 14-ax0XX


iTunes initially opens fine after a restart of the computer. However, if I close iTunes, it won't let me reopen iTunes unless I reboot my computer first.


I did a complete uninstall and reinstall two (2) times; still having the same problem.


Any suggestions?

iPhone 8 Plus, iOS 11.3, Not an iPhone issue...

Posted on Apr 7, 2018 12:57 PM

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Question marked as Top-ranking reply

Posted on Apr 7, 2018 1:26 PM

If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens/connects to the store/operates normally:


  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build, for example, they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Try disconnecting your computer from the Internet before running iTunes.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible to delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See Repair security permissions for iTunes for Windows in case security permissions are causing a problem.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
  • Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you. Note that iTunes 12.6.4.3 is the minimum version required for devices running iOS 11.


tt2

35 replies

Apr 8, 2018 1:13 PM in response to turingtest2

tt2 and owen...


I tried deleting the roaming data in the first two (2) folders:

C:\Users\<User>\AppData\Roaming\Apple Computer\iTunes\Cookies

C:\Users\<User>\AppData\Roaming\Apple Computer\Preferences


It made no difference whatsoever. I'm still experiencing the same problem. Once I close iTunes, it will not let me reopen it unless I perform a reboot of the system. Same goes for trying to Run as Administrator.


Side note: I'm also getting the same instances in Task Manager that owen mentioned; my screen shot is provided here. And yes, I double-checked, iTunes is not running in a minimized state.


Can one of you please tell me the LAST stable version of iTunes for iOS 11... and where I can go to download it? I think that is my best option at this point until Apple works out the kink in 12.7.3.46.

User uploaded file

Apr 16, 2018 11:11 AM in response to turingtest2

Ahh... okay, thank you tt2


BTW... (back to my initial problem of not being able to reopen iT after closing it - unless I do a clean reboot...) even though I reverted back to version 12.7.2.60, it's happening again, exact same problem.


SO, I'm still stumped, perplexed... don't know how to fix my original problem. It's happening with 12.7.2.60, 12.7.3.46, and 12.7.4.76.


SMH...

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iTunes won't reopen after I close it

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