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QuickTime Player crashed, then disappeared! (High Sierra)

I downloaded a certain video file from a certain online source. I was able to view it just fine using Quick View, but when I attempted to actually open the file in QuickTime Player, the app crashed. This happened three times in quick succession. After restarting my Mac, QuickTime Player is now nowhere to be found, and the default app for opening movie files is now VLC. What the heck happened? How can I restore QuickTime Player? (I'm using macOS High Sierra v10.13.4.)

Mac mini (Mid 2011) 2.3 GHz Core i5-OTHER, macOS High Sierra (10.13.4), 16 GB RAM, Intel HD Graphics 3000

Posted on Apr 10, 2018 6:24 PM

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Posted on Apr 11, 2018 4:38 PM

What's even more exciting is that when I rebooted from Recovery, launched Disk Utility, and ran First Aid, it produced the following, more ominous result:


User uploaded file


So, all of a sudden, it seems I'm going to have to wipe my entire APFS boot volume and restore from backup. May wonders never cease…

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5 replies

Apr 11, 2018 1:38 PM in response to jdmcmurtry

From the command line in Terminal, I used tmutil compare and grep QuickTime to determine that the only thing whose pathname contains "QuickTime" that's now missing from my boot volume, versus its most recent known-good Time Machine backup, is /Applications/QuickTime Player.app, which has apparently vanished. The QuickTime system libraries appear to be intact.


Using the Finder's graphical interface for Time Machine (the "Enter Time Machine" command from the Time Machine menu), I viewed the /Applications folder in the most recent known-good backup, found QuickTime Player.app, and attempted to restore it. The attempt failed, generating the following error message:

User uploaded file

I then attempted to do the same thing using sudo tmutil restore from the command line. No error message was generated, but the app was not restored.


Then I chanced upon something that struck me as very odd. From the command line, I entered the command ls /Applications/X*. Because there's nothing in that folder whose name begins with a capital X, I expected to encounter the error message ls: X*: No such file or directory, and that is indeed what appeared. But when I entered the command ls /Applications/Q*, the following error message appeared: ls: QuickTime Player.app: No such file or directory.


Now, wait a minute! How could ls have known that was the item I was looking for if I didn't tell it, and the item isn't actually there?


This leads me to believe that the APFS filesystem may have become corrupted in such a way that the /Applications/QuickTime Player.app path still exists in the volume's directory records, but has somehow become detached from its underlying data store.

Apr 11, 2018 1:47 PM in response to jdmcmurtry

From the command line in Terminal, I used tmutil compare and grep QuickTime to determine that the only thing whose pathname contains "QuickTime" that's now missing from my boot volume, versus its most recent known-good Time Machine backup, is /Applications/QuickTime Player.app , which has apparently vanished. The QuickTime system libraries appear to be intact.


Using the Finder's graphical interface for Time Machine (the "Enter Time Machine" command from the Time Machine menu), I viewed the /Applications folder in the most recent known-good backup, found QuickTime Player.app , and attempted to restore it. The attempt failed, generating the following error message:


User uploaded file

I then attempted to do the same thing using sudo tmutil restore from the command line. No error message was generated, but the app was not restored.


Then I chanced upon something that struck me as very odd. From the command line, I entered the command ls /Applications/X* . Because there's nothing in that folder whose name begins with a capital X, I expected to encounter the error message ls: X*: No such file or directory , and that is indeed what appeared. But when I entered the command ls /Applications/Q* , the following error message appeared: ls: QuickTime Player.app: No such file or directory .


Now, wait a minute! How could ls have known that was the item I was looking for if I didn't tell it, and the item isn't actually there?


This leads me to suspect that the APFS filesystem may have become corrupted in such a way that the /Applications/QuickTime Player.app path still exists in the volume's directory records, but has somehow become detached from its underlying data store.

Apr 11, 2018 12:30 PM in response to jdmcmurtry

Hello jdmcmurtry.

If I'm understanding correctly, since trying to play a video online using QuickTime, you experienced a crash, and now you can longer locate it. I will be glad to assist with this. To get started, have you tried Spotlight? If not, take a look at the article below to see if we can find Quicktime.

Use Spotlight on your Mac
If you are still having trouble locating QuickTime, you may need to reinstall it. This article will show you how:
macOS Sierra: Reinstall apps that came with your Mac
Cheers.

QuickTime Player crashed, then disappeared! (High Sierra)

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