Music not playing on Apple Watch

Read most all of these posts. Same problem here. Series 3 gps+cellular. Has to be an issue with the music app. I’ve tried restarting, re-pairing, EVERYTHING. So irritated cuz I bought the watch SPECIFICALLY to have music without my phone. I’m super irr

Thanks deggie, lovely insight. Everyone else, here are a few of the numbers for the "senior engineers" that I spoke with. I probably spoke with everyone there and not one of them were particularly helpful. They're in Austin, Texas. Maybe if enough people call and ***** they'll actually take this seriously.

Brittany: 1-877-416-4271 ext 1136298

Mykka: 1-877-416-4271 ext 1143171

Kristian: 1-877-416-4271 ext 1144759

Update. I spoke to my Apple advisor and told him that I found 19 posts to the discussion boards about this, each with multiple comments from people saying they have the same issues. He told me he can not access the discussion boards. So he asked me to send screenshots. I sent 28 to him. Hopefully now they will realize that this issue is affecting many people. Not just 1 person.

I have the same issue. It’s extremely frustrating. At first it wouldn’t play the Audio from the Nike Audio guides runs. Had to restart and delete the app. The. It wouldn’t play music while running. Would start and stop. I thought it was just the NRC App. So I used the Apple Watch Workout App and played music. Same issue. Starts and stops. Tried different headphones, Beats, Bose etc. Same issue. Have repaired. Deleted apps, reinstalled, restarted the watch. Still keeps coming back and happening. Please fix this Apple.

I use my watch to play music for my whole shift at work (8hrs). I’ll update the OS and try it out today then post back with an update. Hopefully this works. But I’m skeptical. It seems that just when I think the issue is fixed after hours or even a day, it comes back.

I will try this out, too. I am updating now and will test it for about a week or so.

I also had BT connectivity issues, switching my AirPods from device to device. I went to the Genius Bar and they replaced my actual ear buds (not the case) and the BT switching happened a lot faster. I am not sure why my AirPods did this but kind of glad it was a hardware issue and not software - also kind of frustrated that it was a hardware issue after only having the AirPods for about 3-4 months and they were not even used a ton in that period. I hope the AirPods 2 are more reliable!

Unfortunately I have to report that my watch worked normally for 43 minutes and then abruptly stopped. Won’t play anything. Tried restarting and still nothing. It seems the update has not resolved our issue. I have another call with my Apple advisor scheduled tomorrow so I will let him know about this.

@tess989, all the reps I have dealt with seem to think it’s an issue with my hardware. It’s good to know that some others at least recognize it’s not. Very frustrating after repeatedly trying all their troubleshooting ideas with no resolution. How long will it take for everyone to get on the same page and issue the OS Update! 😡😡

I had mine sent in for repair with extensive notes along with it explaining that it usually takes a few hours to reproduce the issue after it’s been turned off and unpaired/paired for the issue to reproduce (this was important because it had to be unpaired from my phone and turned off for shipping.) they were unable to reproduce the issue and I got my watch back the very next day and they said nothing was wrong. That was very frustrating because they just brushed it off and didn’t look into it extensively or even pay attention to the notes I sent. So I’m glad that some watches reproduced the issue so that they could see it. The people at the Apple store got to see the issue when I took it in but all they could do was send it in to the engineers.

UGH!! Joining the group. I made it through 28 minutes of a work out and then suddenly music stopped. I hit play and momentarily it stops again. I tried streaming radio and plays for a few seconds then same thing it stops. Restarted watch, disconnected EarPods, reconnected and again it happened. It now is at a point that is will not play music or radio at all.

I'm updated to the latest OS on both watch and phone.

FRUSTRATED!! Ruining my workouts 😟

Addendum:

I figured out something curious. My purchased playlists and uploaded music from CD's will play without issue. The issue is only affecting my created playlists from Apples music service and Radio.

Hope this helps in solving this issue.

Having the same issue. Purchased my watch 3 days ago and this morning it stopped playing music from the phone - plays fine from the bluetooth connection. Spent 20 min at work unpairing/pairing my phone, which is NOT cool. Since I am still under the 2 week product return window, based on what I am reading here, I am thinking it might be better to simply return the phone and try again once the issue has been resolved. This really stinks....

Becky:

Given this has been going on for months and is an obvious software issue, are there any plans that you have heard of to fix it? A read through this and reddit shows this is not an isolated incident.

I just want to chime in and add that I have the exact same problem! Add me to the frustrated customer list! Music starts then stops 3 seconds into the track. Have done ALL of the resets, unpairings and pairings, taken music off my watch and reloaded music on to my watch, etc...Like others have experienced, sometimes it fixes the issue for an hour or two, sometimes a few days, but it always goes back to not working eventually. I've had the watch almost a year and this issue started about six months ago. Very frustrating. Apple, fix this in the next update. It is clear that it is an OS problem. Watch S3 + Cellular.

That is a good way to get your post deleted. If you personally have reported it and they tried everything on both devices and it isn't working than the information has been collected by Apple to work on. Wait for the next update.

Same issue here, seems to be on a song-to-song basis. I don't know what makes some songs play and others not play, but it's really frustrating on a run having to look down and hit next, play, next, play until it actually decides to play.

Apple, are you listening??