Why is my Apple ID setting greyed out on iPad?

Question

Level 1

51 points

Why is my Apple ID setting greyed out on iPad?

I am running iOS 11.3 on my iPad. Recently, I have changed my Apple ID and password. Since then, when I go to SETTINGS on iPad, my Apple ID, iCloud, Messages, Face Time and iTunes & App Store settings are greyed out, so I can not change them. Why? What can I do to enable those settings?

When Messages prompts me to login, it shows my old email address associated with Apple Id, but I can not change it. Messages settings are greyed out.

Also, when I go to my account on Apple website, I see in Devices my Mac, MacBook and iPhone, but not iPad. Same thing, when I check my Devices on iPhone. My iPad is not visible. This is strange.

At the same time, on my iPhone (also iOS 11.3) and Mac (10.12.6) everything works as expected.

iPad 2 Wi-Fi, iOS 11.3

Posted on Apr 12, 2018 6:39 AM

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Answer 1

Eric Root

Level 10

684,069 points

Apr 12, 2018 7:42 AM in response to Twitcheye

Click on the underlined 'Reset Device' in my last post. That is a link to an article that explains how to do the reset.

Have you done the steps in the article below or are you not able to do that because of the greyed out Settings?

What to do after you change your Apple ID or password - Apple Support

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Answer 2

Eric Root

Level 10

684,069 points

Apr 19, 2018 10:46 AM in response to fvandamme

As suggested, you might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. A new post would be much more visible. You can link to this one.

Parental Controls

Parental Controls System Preferences

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Answer 3

Twitcheye Author

Level 1

51 points

Apr 12, 2018 7:19 AM in response to Eric Root

Hi, Eric,

It seems like I haven't explained my situation adequately.

My iPad works and I can sign in, but the settings associated with my Apple ID are greyed out. Same settings on Mac and iPhone are not greyed out.

I do restart my iPad every time I use it (power ON/OFF). What is forced restart?

Why is my iPad invisible to Apple Devices?

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Answer 4

Twitcheye Author

Level 1

51 points

Apr 12, 2018 8:36 AM in response to Eric Root

I just found the reason for my Apple ID Settings being greyed out. When I disabled Restrictions, my Settings became enabled and I was asked to update Apple ID Settings. S O L V E D...

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Answer 5

Eric Root

Level 10

684,069 points

Apr 12, 2018 8:37 AM in response to Twitcheye

Thanks for the feedback. Good job troubleshooting.

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Answer 6

Apr 19, 2018 9:26 AM in response to Twitcheye

Thanks, but where did you disabled Restrictions?

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Answer 7

Twitcheye Author

Level 1

51 points

Apr 19, 2018 9:36 AM in response to fvandamme

Settings > General > Restrictions

Hope this helps...

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Answer 8

Apr 19, 2018 9:40 AM in response to Twitcheye

and on a MacBook Air?

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Answer 9

Twitcheye Author

Level 1

51 points

Apr 19, 2018 10:20 AM in response to fvandamme

Sorry, this topic is specific to iPad. I would suggest to start a new discussion, if it wasn't already discussed on this forum (Search).

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Answer 10

Eric Root

Level 10

684,069 points

Apr 12, 2018 6:49 AM in response to Twitcheye

Try a restart.

Try a forced restart.

Reset Device

Reset – iPhone 7

If necessary

Hard reset

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Answer 11

Eric Root

Level 10

684,069 points

Apr 12, 2018 8:22 AM in response to Twitcheye

You may need to do a factory restore since nothing else seems to be working.

Restore to Factory setting

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Answer 12

Twitcheye Author

Level 1

51 points

Apr 12, 2018 7:57 AM in response to Eric Root

I have read articles in your links. They do not help in my situation, because Settings are greyed out, hence I can't change them. Again, it only happens on my iPad, which is invisible to Devices.

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